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 CCC EXPO - Save the date

CCC EXPO - Save the date

CCaaS
Call Center
3CX
CCC EXPO - Save the dateWe’re excited to announce that Voxtelesys will participate in the upcoming Call and Contact Center Expo, set to take place at the iconic Las Vegas Convention Center on April 24th and 25th, 2024! This premier event is a must-attend for call and contact center professionals, offering unparalleled opportunities to network, learn about the latest trends and technologies, and gain insights from industry leaders. Learn More
2024: A Year of Growth & Excellence for the Voxtelesys Support Team

2024: A Year of Growth & Excellence for the Voxtelesys Support Team

Support
Business Solutions
3CX
2024: A Year of Growth & Excellence for the Voxtelesys Support TeamAt Voxtelesys, we pride ourselves on delivering unmatched support to our customers. In 2024, we took bold steps to enhance our support team, ensuring that our clients receive the expertise and assistance they need when they need it. With a focus on growth, certification, and strategic restructuring, our team is now better equipped than ever to deliver exceptional service. Learn More
3CX Version 20

3CX Version 20

Call Center
SMB
PBX
3CX Version 20Take advantage of our offer: No setup fees will be charged for upgrading to 3CX V20 with Hosting by Voxtelesys until March 2024! - 2 Core, 2 GB All 3CX's hosted by Voxtelesys come standard with a minimum of 2vCore and 4GB's of memory, so no worries here. - Sufficient Disk Space needed. Ensure a minimum of 5 GB of free disk space - The source list must remain unaltered for a successful upgrade; any modifications will result in failure Remove any additional source lists. If you are utilizing Microsoft Azure, verify by checking "cat /etc/apt/sources.list.d/microsoft-prod.list." Learn More
Home / Learning Hub / Blogs / Voxtelesys Portal: Setup & Use Made EasyFAQs
Voxtelesys Portal: Setup & Use Made Easy
Portal
Support

This guide outlines essential steps to get you up and running with Voxtelesys, from account setup to managing services and resources. Follow these tutorials in order for a seamless experience:


1. Getting Started with Voxtelesys

Learn how to navigate the Voxtelesys Portal, configure your account, and set up security measures.

Tutorial: Login and Account Setup


2. Porting Your Existing Numbers

This tutorial guides you through transferring your current phone numbers to Voxtelesys for a smooth transition.

Tutorial: Submit a Port Request


3. Need Help? Open a Support Ticket

This helps you submit support requests directly to the Voxtelesys team for any questions or troubleshooting.

Tutorial: How to Open Support Tickets


4. Manage Your Team with User Management

Grant appropriate access levels to team members and manage user permissions within your account.

Tutorial: User Management


5. Control Your Caller ID

Ensure your business name and contact information appear correctly when making calls by setting up your Caller ID.

Tutorial: CNAM Setup (Caller ID)


6. Acquire New Phone Numbers

Explore different phone number options and purchase the ideal lines for your business communication needs.

Tutorial: Order/Add DIDs


7. Ensure Emergency Response Readiness

Set up E911 service for your Voxtelesys numbers to guarantee emergency calls reach the right location.

Tutorial: Add E911


8. Embrace Fax to Email Convenience

Learn how to convert incoming faxes directly to email for easy access and digital workflows.

Tutorial: How to Set Up Fax-to-Email


9. Identify and Manage Spam

Understand how to recognize and handle potential spam calls and messages within your Voxtelesys account.

Tutorial: Spam or Potential Spam?


10. Stay Financially Informed

Access and review your Voxtelesys invoices to track charges and manage your account budget effectively.

Tutorial: View Invoices


11. Analyze Call Performance

Monitor and analyze detailed call records to assess your communication patterns and optimize efficiency.

Tutorial: View Call Records


12. Track Text Message Activity

View detailed records of your SMS and MMS messages sent and received, providing valuable insights.

Tutorial: View Message Records


13. Secure Your Communication Channels

Add authorized IP addresses for additional security and control over accessing your Voxtelesys services.

Tutorial: Add IP Address


14. Route Calls Efficiently

Optimize call routing and distribution to ensure calls reach the right destinations seamlessly.

Tutorial: DID/Number Routing


Remember, this is just a starting point. Voxtelesys offers a wide range of features and capabilities. Explore their website and support resources to discover more ways to customize and leverage their platform for your specific business needs. If you have any questions contact us today.

Good luck with your Voxtelesys journey!


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