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3CX Version 20
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Case Study: Enhancing Emergency Communication for East Coast IOU Utilities with Voxtelesys Solutions
This guide outlines essential steps to get you up and running with Voxtelesys, from account setup to managing services and resources. Follow these tutorials in order for a seamless experience:
1. Getting Started with Voxtelesys
Learn how to navigate the Voxtelesys Portal, configure your account, and set up security measures.
Tutorial: Login and Account Setup
2. Porting Your Existing Numbers
This tutorial guides you through transferring your current phone numbers to Voxtelesys for a smooth transition.
Tutorial: Submit a Port Request
3. Need Help? Open a Support Ticket
This helps you submit support requests directly to the Voxtelesys team for any questions or troubleshooting.
Tutorial: How to Open Support Tickets
4. Manage Your Team with User Management
Grant appropriate access levels to team members and manage user permissions within your account.
Tutorial: User Management
5. Control Your Caller ID
Ensure your business name and contact information appear correctly when making calls by setting up your Caller ID.
Tutorial: CNAM Setup (Caller ID)
6. Acquire New Phone Numbers
Explore different phone number options and purchase the ideal lines for your business communication needs.
Tutorial: Order/Add DIDs
7. Ensure Emergency Response Readiness
Set up E911 service for your Voxtelesys numbers to guarantee emergency calls reach the right location.
Tutorial: Add E911
8. Embrace Fax to Email Convenience
Learn how to convert incoming faxes directly to email for easy access and digital workflows.
Tutorial: How to Set Up Fax-to-Email
9. Identify and Manage Spam
Understand how to recognize and handle potential spam calls and messages within your Voxtelesys account.
Tutorial: Spam or Potential Spam?
10. Stay Financially Informed
Access and review your Voxtelesys invoices to track charges and manage your account budget effectively.
Tutorial: View Invoices
11. Analyze Call Performance
Monitor and analyze detailed call records to assess your communication patterns and optimize efficiency.
Tutorial: View Call Records
12. Track Text Message Activity
View detailed records of your SMS and MMS messages sent and received, providing valuable insights.
Tutorial: View Message Records
13. Secure Your Communication Channels
Add authorized IP addresses for additional security and control over accessing your Voxtelesys services.
Tutorial: Add IP Address
14. Route Calls Efficiently
Optimize call routing and distribution to ensure calls reach the right destinations seamlessly.
Tutorial: DID/Number Routing
Remember, this is just a starting point. Voxtelesys offers a wide range of features and capabilities. Explore their website and support resources to discover more ways to customize and leverage their platform for your specific business needs. If you have any questions contact us today.
Good luck with your Voxtelesys journey!
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