3CX is leading the telecommunications industry with its new release, v20, which features an innovative integration of Dynamic E911. The main change in this update is that 3CX has decided to use geo-routing headers. This move simplifies the process and enhances the reliability and efficiency of emergency call routing.

The Advantage of Geo-Routing Headers over complex PIDF-LO format

Geo-routing headers offer a streamlined approach to managing emergency calls. By embedding location information directly within the SIP INVITE through geo-routing headers, 3CX ensures that emergency calls are routed swiftly and accurately to the correct Public Safety Answering Point (PSAP).

This method reduces the risk of errors and makes SIP messages smaller. As a result, call setup times are faster than those for the more complex PIDF-LO format.

While PIDF-LO is a widely recognized standard, it can introduce additional complexities and overhead. By opting for geo-routing headers, 3CX has made a strategic choice that simplifies integration across various carrier networks. This innovation requires carriers to modify their switches, which may lead to further industry improvements.

Voxtelesys: Preferred Partner for Dynamic E911

For businesses seeking to implement Dynamic E911, Voxtelesys stands out as the preferred partner. Voxtelesys provides strong 3CX communication solutions, ensuring emergency calls are managed accurately and reliably.

Voxtelesys provides Dynamic E911 by utilizing validated Emergency Geolocations to guarantee that first responders are directed to the correct location. You can manage these locations easily with the Voxtelesys Customer Portal or Dashboard API, making it simple for businesses to integrate them with 3CX.

How to Get Started?

Illustration of person on an emergency call

Implementing Dynamic E911 in 3CX v20 with Voxtelesys is a straightforward process:

Provision Emergency Geolocations: Use the Voxtelesys Customer Portal or API to add and validate Emergency Geolocations to your account.
Enable Dynamic E911 on Trunk Groups: Configure your outbound trunk groups to support Dynamic E911, with a fallback Static E911 number for added security.
Integrate with 3CX: Ensure your SIP INVITE messages include the necessary Geolocation Routing and Geolocation headers to fully utilize Dynamic E911's capabilities.

Setting a New Standard in Emergency Communication

3CX’s integration of Voxtelesys Dynamic E911 with geo-routing headers in v20 marks a significant milestone in the telecom industry. By choosing to partner with Voxtelesys, businesses can ensure they are at the cutting edge of this technology, benefiting from faster, more reliable emergency call routing.

As the industry continues to evolve, the collaboration between 3CX and Voxtelesys sets a new standard for emergency communications. With this powerful combination, businesses can be confident that they provide their employees and customers with the best possible safety measures.

In conclusion, 3CX's latest innovation, supported by Voxtelesys, not only enhances emergency communication capabilities but also sets a new benchmark for the industry. This partnership is poised to drive future advancements, ensuring that help is dispatched without delay when emergencies arise.

Additional Resources

Adding Emergency Geolocations in Voxtelesys Customer Portal tutorial

Connect with Voxtelesys on Facebook, X, or LinkedIn.

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