FAQ

Absolutely! Voxtelesys takes PBX hosting seriously, we make sure your PBX is on the recommended hardware and gets a static IP address. On top of that, our hosting is more than just a platform, we also handle the following:

manage updates, monitor PBX health and errors, nightly PBX snapshots (backups are held for 5 days), and our data centers are on core backbone fiber routes in the U.S.

Yes. VoxSMS has limitations that are implemented in the Voxtelesys network.

Textable is an SMS/MMS messaging app that allows users to send and receive text messages from their SIP/VoIP provider via a cell phone app and web browser app! Voxtelesys is fully supported for SMS and MMS with Textable!

• View the Voxtelesys guides here: https://voxtelesys.com/learning-hub/tutorials?vendor=textable

Stir/Shaken does not apply to SMS. SMS uses either the 10DLC registration through The Campaign Registry or Toll Free Verification.

VoxSMS is a texting application that allows you to send, receive, auto respond, bulk message, and use drip campaigns! It has both mobile and web applications making this is a great tool if you are wanting to add texting to your business!

Voxtelesys offers flexible pricing, better support, and better quality! With our service, you no longer pay per user, you can pay for what you use (Metered) or pay per simultaneous call path (Unlimited). Now there is no more paying for users who do not talk often! Voxtelesys also offers other services like fax to email, SMS/MMS (texting), and account management through our Portal.

Yes, originating and terminating carriers that have Stir/Shaken enabled on their network will evaluate all calls from every outbound number without the business having Stir/Shaken implemented.

Yes, Stir/Shaken has a three-level system to categorize the essential information about the caller into levels of “attestation” for the call. These attestation levels characterize a caller’s right to use a particular number. Full attestation, also known as “A-attestation,” has several requirements but provides the highest level of confidence by Voxtelesys. Customers meeting the below conditions will receive an A-Attestation:

Customers' calls that originate on the Voxtelesys network, customers' CLID is a phone number on record with Voxtelesys, customer is known to Voxtelesys, and is located in the U.S. or Canada.

No, you must use a supported SIP trunk, like the Voxtelesys SIP Trunk.

Yes! Voxtelesys supports faxing over T.38 and G.711. We even have a fax to email service that allows you to send and receive faxes from your email. Check out VoxFax!

Yes, all resting data is stored via AES-256 encryption. All transitional data is sent via TLS encryption. Furthermore, we offer the ability to password protect PDFs for both sending and receiving faxes.

An ATA is a device/hardware that takes an old analog signal and converts it to digital. It is most commonly used to connect fax machines to SIP/VoIP.

Customers are billed monthly, some services done through the portal might require a payment to process.

Most of your services are modifiable through the customer portal. If you encounter difficulty finding or updating a service, open a support ticket. Our team typically responds within an hour.

All Voxtelesys accounts have support included in their voice, messaging, and fax. PBX/phone system support is an add-on from Voxtelesys.

Yes, Voxtelesys offers a support plan for 3CX customers.