Voxtelesys Portal | DID/Number Routing

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  • Voxtelesys Portal | DID/Number Routing
  • Voxtelesys Portal | DID/Number Routing

    1. Log in to the Voxtelesys Portal

    Go to the Voxtelesys Portal and log in:

    2. Go to SIP Trunks

    3. Open up DID Trunk (Origination) > Routing

    Add a new route profile with the green + sign.

    Type in a description for your new route profile.

    The Inbound Trunk Group already has an existing route, but the new route is now available/editable.

    4. Open the New Route to Edit/Add destinations

    5. Edit/Add Destinations

    You will be able to create the following type of routing/destinations:

    Registered PBX

    The Registered PBX destination is for routing calls to your PBX registration. It is the most used type of routing. When you select it, you will be given a destination drop down. From this drop down, you can select from a registration associated with the account.

    Customer IP

    The Customer IP destination is for routing calls directly to your static IP address. It is often used if the customer wants to use their static IP address rather than a registration. We do not allow dialers to use registration, as they must be static IP addresses.


    The Transfer destination is for routing calls to an external phone number. This may be for an office shutdown or outage.

    Voice API

    The Voice API destination can be used to send voice traffic to the Voxtelesys Voice API, a programmable interface to build you own custom voice application.


    The eFax destination is for routing calls to your Fax-to-Email profiles.

    Finalize your new route by clicking on OK

    • Note: We also offer failover routing, which you will see below.

    7. Create Failover Routes

    You can create multiple routes for failover options. Below you can see it is first routing to a PBX registration. If this fails, the call will go to priority 2 and transfer out to the number specified.

    Add Routing to a DID/Number

    1. Go to Phone Numbers > Numbers

    2. Select the edit icon by the DID/Number you want to update

    3. Edit the number and select your Route Profile

    5. Verify and Test!

    Check the route field for the number you modified, then send some test calls to verify it is working as expected!

    If you need to buy new phone numbers, see this guide!

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