Learning Hub / Tutorials / Voxtelesys / DID/Number RoutingFAQs

Tutorials: DID/Number Routing

DID/Number Routing
Learn how to add and modify DID routing in the Voxtelesys Portal!

Required Access: Voxtelesys Portal


Last Updated: 6/16/2025

Go to the Voxtelesys Portal and log in.

On the Voxtelesys Dashboard, select the "SIP Trunks" tab.

sip trunk option of voxtelesys portal sidebar

Add a new route profile with the green + sign.

routing drop down in the Voxtelesys Portal

Type in a description for your new route profile.

add route profile description field

The Inbound Trunk Group already has an existing route, but the new route is now available/editable.

To edit it, click on the pencil icon.

pencil icon next to new route

You will be able to create the following type of routing/destinations:

  • Registered PBX
  • Customer IP
  • Transfer
  • Voice API
  • eFax
route destination dropdown

The Registered PBX destination is for routing calls to your PBX registration. It is the most used type of routing. When you select it, you will be given a destination drop-down menu. From this drop-down menu, you can select from a registration associated with the account.

registered pbx options

The Customer IP destination is for routing calls directly to your static IP address. It is often used if the customer wants to use their static IP address rather than a registration. We do not allow dialers to use registration, as they must be static IP addresses.

customer IP options

The Transfer destination is for routing calls to an external phone number. This may be for an office shutdown or outage.

Transfer destination options

The Voice API destination can be used to send voice traffic to the Voxtelesys Voice API, a programmable interface to build you own custom voice application.

Voice API options

The eFax destination is for routing calls to your Fax-to-Email profiles.

Finalize your new route by clicking on OK


information icon
Note: We also offer failover routing, which you will see below.
efax options

You can create multiple routes for failover options. Below you can see it is first routing to a PBX registration. If this fails, the call will go to priority 2 and transfer out to the number specified.

route priority example in table

Select the "Phone Numbers" tab, then click on "Numbers" from the drop-down menu.

number tab under phone numbers in the Voxtelesys portal sidebar

Click on the pencil icon next to the DID/Number you want updated.

Pencil icon next to DID

From the Route Profile drop-down menu, select the following:

  • Route Profile: Select your route profile you created in previous step.
edit number field

Verify and test to see if your new route profile is working correctly.

DID number in a table with updated route section
Learning Hub / Tutorials / Voxtelesys / DID/Number RoutingFAQs