Tutorials: Add IP Address

Add IP Address
Learn how to add a new IP address to your Voxtelesys SIP Trunk! This could be for a failover, new location, testing, and lots of other options!

Required Access: Voxtelesys Portal


Last Updated: 7/11/2025

Go to the Voxtelesys Portal and log in.

Click on the "SIP Trunks" tab.

sip trunks tab in the Voxtelesys portal navigation bar

Open the outbound trunk group and press the "IP Addresses" tab, then click on the green plus sign.


information icon
Note:
Your outbound trunk group is used for outbound calling.
ip addresses under an outbound trunk dropdown

Fill in the following information:

  • IP: Enter your static public IP address
  • Tech Prefix: Set to "none" by default. If you want to add a prefix for another SIP Trunk, add it here.
  • Enabled: Check this box to enable this IP address.
Add IP addresses fields

If you want your incoming calls to also use this IP address, you will need to update the inbound trunk group.

Open the inbound trunk group and press the "Routing" tab.

Routing under inbound trunk group drop-down

Then click on the plus sign next to the route and press the green plus sign.


information icon
Note:
Your inbound trunk group is used for inbound calling and may have multiple routes, so make sure you are on the correct route.
plus sign next to the route

Fill in the following information:

  • Priority: Adjust the priority of this route.
  • Destination Type: Set this to the Customer IP.
  • Destination: Type in your static public IP address.
add routes fields

Press the "Edit priorities" button to adjust the routes’ priorities.

edit priorities button

Change the Customer IP’s position with the priority drop-down menu to change how Voxtelesys reaches you!

Priority drop-down

Click on "Confirm Changes" to complete the process.

Confirm changes button