Tutorials: Add E911
Required access: Voxtelesys Portal
Last Updated: 2/13/2026
Go to Voxtelesys Portal and log in.
Click on the "Emergency Services" tab, then select "E911 Numbers" from the drop-down in the Number Provisioning category.
Click on the blue box with the plus sign to add a new E911 number.
E911 Number:
- Select the number you wish to assign E911 to from the drop-down menu.
Address:
- Select Add new from the drop-down menu and start typing your address. If it does not find your address, click on Enter address manually.
- Once you have an address entered, type in an address description and click on the blue box that says "Add Address"
E911 SMS Number:
- Type in the SMS Number you want to receive a notification of when someone calls 911.
Click on "Next" when you are ready to move on to the next step.
You can optionally select the Trunk you want E911 associated with.
Click on "Next" when you are ready to move on to the next step.
Select a Payment Method: When to Pay
Select when to process the payment, there are 2 options available:
- Pay Now: Charge immediately to a selected card.
- Pay Later: Bill to account at the end of cycle.
Pay Now
Select “Pay Now” to use the credit card (or current balance) on file to pay immediately. Only prepaid customers can pay with their current balance.
Select your preferred payment method and click “Submit” to submit payment.
If you select “Pay Later” and the total of the invoice exceeds the available credit limit, then an “Invoice Total Exceeds Credit Limit” message will appear. To complete the order, select the “Pay Now” option.
Pay Later
If you select “Pay Later,” then the payment will be added to your invoice at the end of the billing cycle and charged to your default payment method.
Once completed, click “Submit."
After the order is submitted, a One-Time Charge Approval Notification will be sent to the accounting email on file. Please note, this One-Time Charge email is not an invoice.
