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Elevating Contact Center Operations with AI, VAST Flow Builder, and Teams Direct Routing.

The modern contact center landscape demands agility, intelligence, and seamless integrations. As businesses shift toward cloud-based solutions, 3CX emerges as a powerful Contact Center as a Service (CCaaS) platform, offering unmatched flexibility and cost savings. When combined with Voxtelesys’ advanced telecom solutions—including AI-powered call support, VAST Flow Builder, and Microsoft Teams Direct Routing—3CX becomes an all-in-one communication powerhouse for businesses seeking to optimize their customer interactions.

Why 3CX as a CCaaS?

3CX is renowned for its robust VoIP PBX capabilities, but its evolution into a CCaaS solution enables businesses to leverage cloud-based communication infrastructure without hefty investments in traditional call center hardware.

3CX provides:

• Omnichannel Support: Manage calls, live chat, SMS, and video conferencing from a single platform.
• Advanced Call Routing & Queues: Distribute calls efficiently based on skills, time zones, or customer priority.
• Built-in CRM Integrations: Sync with major CRMs for real-time data access and call logging.
• Scalability & Cost Efficiency: Pay only for what you use, reducing overhead compared to legacy systems.

By combining 3CX with Voxtelesys’ cloud-based telecom solutions, businesses can elevate their contact center operations to the next level.

AI-Powered Call Support for Smarter Customer Interactions

AI-driven call support is revolutionizing customer service by reducing agent workload and improving resolution times. Voxtelesys integrates AI capabilities into 3CX, enabling:

• Automated Call Handling: AI-powered IVRs guide callers through menu options, resolving common inquiries without human intervention.
• Conversational AI Assistants: Chatbots and voice assistants can handle customer queries, schedule appointments, and process orders.
• Real-Time Sentiment Analysis: AI detects customer emotions during calls, helping agents adjust their approach dynamically.
• AI-Driven Call Summarization: Transcribe and summarize calls automatically, improving agent productivity and compliance tracking.

VAST Flow Builder: No-Code Contact Center Automation

One of the key differentiators of Voxtelesys is its VAST Flow Builder, a no-code automation tool that simplifies contact center workflows.

Businesses can:

• Design Custom Call Flows: Drag-and-drop call routing, IVR prompts, SMS triggers, and email notifications.
• Integrate Third-Party APIs: Connect to CRMs, ticketing systems, and analytics platforms.
• Automate Call Escalations: Route high-priority calls to the right agents based on customer history and AI insights.
• Enable Dynamic Offerings: Adjust call flows in real-time based on customer behavior and service availability.

VAST Flow Builder ensures businesses can easily adapt their communication strategies without deep technical expertise.

Microsoft Teams Direct Routing: Seamless Collaboration Across Platforms

For businesses leveraging Microsoft Teams for internal collaboration, Direct Routing with Voxtelesys enables seamless PSTN connectivity.

Benefits include:

• Unified Communication: Make and receive external calls directly within Teams.
• Cost Savings: Reduce reliance on Microsoft Calling Plans while maintaining enterprise-grade voice services.
• Failover & Redundancy: Ensure high availability with Voxtelesys’ resilient SIP trunking.
• Integration with 3CX: Extend contact center functionalities to Teams users without switching platforms.

This integration streamlines workflows, allowing employees to stay connected across multiple channels effortlessly.

Why Choose Voxtelesys for Your 3CX CCaaS Deployment?

Voxtelesys enhances 3CX deployments with superior infrastructure, reliability, and innovation:

• Enterprise-Grade SIP Trunking: High-quality voice with redundancy and failover protection.
• Full 3CX Hosting & Support: End-to-end managed solutions with expert assistance.
• Regulatory Compliance: Full support for Dynamic E911, ensuring location-based emergency call routing.
• Seamless Integrations: AI, automation, and omnichannel support to future-proof your contact center.

By leveraging 3CX as a CCaaS with Voxtelesys, businesses can streamline operations, enhance customer experiences, and reduce costs without compromising quality. Contact us today to learn more!

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