Tutorials: CNAM Setup (Caller ID)

CNAM Setup (Caller ID)

Learn how to set up CNAM (Caller ID) on the Voxtelesys Portal!

Step : Overview

Required Access: Voxtelesys Portal

Last Updated: 6/18/2025

Step : Log in to the Voxtelesys Portal

Step : Phone Numbers > Numbers

numbers tab located under the phone numbers tab in the portal navigation bar

From the dashboard, select the "Phone Numbers" tab, then click on "Numbers" from the drop-down menu.

Step : Edit the Phone Number

edit icon next to a number

Select the Edit icon next to the number you wish to add Caller ID.

edit number screen

Configure the following:

Outbound CNAM Enabled: Make sure to check the box next to the outbound CNAM enabled option.
Outbound Caller Name: Enter your chosen outbound Caller ID name.

Press the "OK" button when you are finished.

Repeat these steps for any number.

Support

Please fill out a support ticket through our customer portal.

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