Learning Hub / Tutorials / Voxtelesys / How to Set Up Fax-to-EmailFAQs

Tutorials: How to Set Up Fax-to-Email

How to Set Up Fax-to-Email
Learn how to set up your Voxtelesys phone numbers with Fax-to-email! Keywords: Fax, Email, Faxing, DID, Phone Number, SIP, SIP trunk, Fax Profile

Go to the Voxtelesys Portal.

fax profiles in voxtelesys portal sidebar



Select "APIs," then click on the "Fax Profiles" tab.

plus sign button



Click on the green plus (+) sign.

add fax profiles fields



Fill out the following fields:

  • Description: How you want to name your eFax profile
  • Outbound Trunk Group: Select your outbound trunk group group from the drop down.
  • Caller ID: Select your main fax number
  • Event type: Select "Send an Email callback"
  • Email Recipient(s): Enter the email(s) you want to receive Inbound faxes. Separate the emails with a comma and no space for more than 1.

Optional fields:

  • Default: Check this box if it is your only profile on the default
  • Attachment Password: Set a password if you would like your Inbound faxes to have a password to open.
optional field in the voxtelesys portal to add number mapping

This is an optional field for if you will have multiple fax numbers to assign each of them their own inbound destination.

add fax number mapping example

To the right is an example of adding one:

information icon
Important Note:
Read the information below the Allowed Emails tab before adding. If you need to whitelist an entire domain please create a support ticket to have our support team do this for you. We can only assign 1 outbound caller ID to the domain/email so if you have multiple outbound fax caller IDs you will not want to whitelist a domain.

location to assigne a caller ID in voxtelesys portal

This is where you can assign a caller ID and also allows specific emails to send outgoing faxes.

 example of adding an allowed email to fax out



To the right is an example of adding an allowed email to fax out:

sip trunks tab in the voxtelsys portal sidebar

Click on the "SIP Trunks" tab.

inbound trunk group inthe voxtelesys portal



Select your Inbound Trunk Group by clicking the + in front.

Click on Routing, and click on the green plus sign:

name of route in description

Name your route something that tells you its your eFax route in the description box of your route profile.

We used "Fax" for our example.

route profile

Expand your route profile to edit it.

Click on the edit icon under the Fax route.

edit routes options

Select the following:

  • Destination Type: eFax
  • Destination: Your fax profile

Click on "OK"

route example in the voxtelesys portal

Your route will look like this:

number under phone number dropdown

Go to Phone Numbers > Numbers

edit pencil button

Find and edit the number you want to assign the inbound route to and click the blue box with the pencil on the right hand side.

fields to update under the inbound route

Update to the fax profile:

  • Route Type: Standard Routing
  • Route Profile: Fax

Save the settings by clicking on "OK"

email example


Outbound

To send an outbound fax, email @voxfax.io.

For example, a fax to (402) 403-4435 should be sent to [email protected].

location to attach files

Attach your fax in one of the following formats: .pdf, .jpeg, .tiff, .png.

No more than 10 MB.

delivered staus of a confirmation email



A Confirmation Email was delivered.

received status of an email

Received email:

fax attachment

Please note, If you set an attachment password you will need to use this to open the fax.

Learning Hub / Tutorials / Voxtelesys / How to Set Up Fax-to-EmailFAQs