Tutorials: Voice Widget: Say/Play
Required access: Voxtelesys Portal
The Say/Play widget plays an audio file, says text-to-speech (TTS), or plays DTMF tones to the user. If playing an audio file, the URL must be publicly available and return an MP3 or WAV file. Additionally, the response Cache-Control header is honored if provided. To reduce latency caused by download times, it is recommended to provide the Cache-Control header. Once cached, the file will be locally retrieved until it becomes stale.
If playing DTMF tones, the tones will be injected into the call which can be useful when testing IVRs with a known call flow structure.
This widget converts text to speech (TTS) and plays back the generated audio to the user. Currently supported TTS engines include AWS. The call is billed for the length of the Text, in 100 character intervals. Pricing is dependent on the engine used for TTS synthesis.
You will want to place the answer call widget at the front of the flow if you plan on collecting input/directing the caller around.
*Disclaimer: You will need to have Voice API enabled on your account to do this you will need to open a ticket with support. VAST flow builder is still in BETA please keep this in mind are you create your flow.
Last Updated: 10/17/24
To use the widget simply click and drag it into the builder
Note that naming the widget can help identify it with other tools later on. It is case sensative, does not accept spaces or dashes
The Pause Call widget has the following configuration abilities:
Action Type
Say Text: This action will allow you to enter text and use our voice engine to play it for your customers
Play Audio: This action allows you to redirect the widget to a URL to play a message
Play Digits: The actions will say back the digits you specify (useful for confirming a caller input)
Say Text Action
Say Text
If you select the Say Text action then you will be prompted to enter in the message
Language
Select from our support languages
Voice
Select from our built-in voices
Loop(s)
The number of times the text is repeated.
Play Audio Action
URL
The URL of the audio file to play to the caller.
Loop(s)
The number of times the text is repeated.
Play Digits Action
Digits
The DTMF tones to play during the call.
Loop(s)
The number of times the text is repeated.
Now, you will want to connect the Say/Play widget as seen below:
Adding the Say/Play widget is completed! To continue the flow, connect more widgets to the opposite end of the Say/Play widget:
Now connect more widgets! Click on the links below to view more tutorials:
Voice
Messaging
Tools
Control
