Learning Hub / Tutorials / Voxtelesys / Voice Widget: Pause CallFAQs

Tutorials: Voice Widget: Pause Call

The Pause Call widget goes under the voice category for the VAST flow builder.

Required access: Voxtelesys Portal


The Pause Call widget goes under the voice category for the VAST flow builder. The Pause call widget is straight forward, it will pause the call for a specified time! This widget injects silence into the call and pauses for the provided duration. This widget is useful when the designer wants to wait before playing a prompt, such as during a menu loop.


*Disclaimer: You will need to have Voice API enabled on your account to do this you will need to open a ticket with support. VAST flow builder is still in BETA please keep this in mind are you create your flow.


Last Updated: 10/17/24

To use the widget simply click and drag it into the builder


add the widget

Note that naming the widget can help identify it with other tools later on. It is case sensitive, does not accept spaces or dashes


name the widget
pause call widget settings

The Pause Call widget has the following configuration abilities:

Length

The length of the pause in seconds.


Now, you will want to connect the Pause Call widget as seen below:


connect the widget

Adding the Pause Call widget is completed! To continue the flow, connect more widgets to the opposite end of the Pause Call widget:


succesful connection of the widget

Now connect more widgets! Click on the links below to view more tutorials:

Voice

Messaging

Tools

Control

Learning Hub / Tutorials / Voxtelesys / Voice Widget: Pause CallFAQs