Tutorials: Voice Widget: Pause Call

Required access: Voxtelesys Portal

The Pause Call widget goes under the voice category for the VAST flow builder. The Pause call widget is straight forward, it will pause the call for a specified time! This widget injects silence into the call and pauses for the provided duration. This widget is useful when the designer wants to wait before playing a prompt, such as during a menu loop.

*Disclaimer: You will need to have Voice API enabled on your account to do this you will need to open a ticket with support.

Last Updated: 10/17/24

To use the widget simply click and drag it into the builder

Note that naming the widget can help identify it with other tools later on. It is case sensitive, does not accept spaces or dashes

The Pause Call widget has the following configuration abilities:

Length

The length of the pause in seconds.

Now, you will want to connect the Pause Call widget as seen below:

Adding the Pause Call widget is completed! To continue the flow, connect more widgets to the opposite end of the Pause Call widget:

Now connect more widgets! Click on the links below to view more tutorials:

Voice

• Answer Call
• Collect Input
• Connect Call
• Hang Up Call
• Pause Call
• Record Voicemail
• Say/Play

Messaging

• Send SMS

Tools

• HTTP Reqeust
• VoXML Redirect

Control

• Conditions
• Set Variables
• Unset Variables