Required access: Voxtelesys Portal
The Pause Call widget goes under the voice category for the VAST flow builder. The Pause call widget is straight forward, it will pause the call for a specified time! This widget injects silence into the call and pauses for the provided duration. This widget is useful when the designer wants to wait before playing a prompt, such as during a menu loop.
*Disclaimer: You will need to have Voice API enabled on your account to do this you will need to open a ticket with support. VAST flow builder is still in BETA please keep this in mind are you create your flow.
Last Updated: 10/17/24
To use the widget simply click and drag it into the builder
Note that naming the widget can help identify it with other tools later on. It is case sensitive, does not accept spaces or dashes
The Pause Call widget has the following configuration abilities:
Length
The length of the pause in seconds.
Now, you will want to connect the Pause Call widget as seen below:
Adding the Pause Call widget is completed! To continue the flow, connect more widgets to the opposite end of the Pause Call widget:
Now connect more widgets! Click on the links below to view more tutorials:
Voice
Messaging
Tools
Control