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Simplifying Regulatory Compliance and Reliability for Power Utilities with Voxtelesys' VAST Flow Builder

Simplifying Regulatory Compliance and Reliability for Power Utilities with Voxtelesys' VAST Flow Builder

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Business Solutions
IT Integration
Call Center
Simplifying Regulatory Compliance and Reliability for Power Utilities with Voxtelesys' VAST Flow BuilderManaging customer interactions effectively is crucial for power utilities, especially in a highly regulated and reliability-focused environment. Clear and efficient communication is critical to complying with regulations and ensuring reliable service. Properly handling phone calls is a vital part of this process, and that's where the call flow builder from Voxtelesys comes into play.
VAST Flow Builder is Here: Unlock the Power of Workflow Automation

VAST Flow Builder is Here: Unlock the Power of Workflow Automation

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IT Integration
Call Center
CCaaS
VAST Flow Builder is Here: Unlock the Power of Workflow AutomationIn the world of modern telecommunications, staying ahead means constantly innovating and optimizing how you manage customer interactions.We’re thrilled to announce that the VAST Flow Builder, a tool designed to take your workflow automation to the next level, will officially launch on September 16th. If you’ve been searching for a solution that rivals the capabilities of Twilio Studio but offers even greater flexibility, customization, and affordability, look no further.
What is Split DNS and how do I implement it in 3CX V20

What is Split DNS and how do I implement it in 3CX V20

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CCaaS
Call Center
3CX
What is Split DNS and how do I implement it in 3CX V20Split DNS is a network configuration technique that allows a domain name to resolve to different IP addresses based on the origin of the request - internal network or external internet. This is particularly beneficial for organizations looking to manage traffic efficiently for VoIP systems like 3CX. The move to using FQDNs over internal IP addresses in systems like 3CX V20 is driven by the need for enhanced security, simplified configuration, better NAT compatibility, and easier certificate management. Implementing Split DNS in 3CX V20 involves configuring DNS settings to ensure FQDNs resolve to the internal 3CX server's IP address for internal requests while Cloudflare's API manages external requests. The upgrade to version 20 signifies a significant shift towards using FQDNs for system-wide communication, enhancing security and network efficiency.

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