Tutorials: The Campaign Registry
Required access: Voxtelesys Portal Login
Table of Contents
*Disclaimer: The Campaign Registry (TCR) is used to verify and vet SMS numbers/messages sent to Verizon, AT&T, and T-mobile. This vetting process is required for all US local numbers (DIDs).
- US and Canada Toll Free numbers w/SMS do not need to register with the TCR. But still need to register their number to send messages. Please use the Toll Free numbers tutorial.
- For additional exceptions, specific requirements, and a smooth TCR registration experience, refer to our comprehensive guide.
Last Updated:9/12/24
1. Navigate to the Portal.
2. Click "Documents"
3. Click "SMS Campaigns Registry"
4. Click the '+' to begin submitting your Brand
5. Fill out Brand Information accurately from your Government given documentation. Please ensure that you have filled out your information accurately as each re-submission is $4 and an appeal is $10
6. Click "Next"
7. Select Payment Method
8. Click "Next"
9. Click "Submit"
10. Once your Brand is "Verified" you are ready to submit your Campaign!
- Most Brands auto verify if your Brand does not auto verify check in 5 minutes. If still not verified please submit a ticket.
11. Select the newly Verified (or other as desired) Brand to associate with Campaign
12. Select Use-Case(s) that best fit your business practice with SMS
- You can hover over the question marks of each campaign for a brief description.
13. Click "Next" to proceed
14. Answer the following that best fits your practice
15. Click "Next" to proceed
16. Campaign Description: Describe how your business will be using SMS messaging, there is a minimum of 40 Characters.
Example: "We are using SMS messaging to interact with our customers for support tickets, new orders, and 2FA. We will also use it for notifying customers of outages, updates, and specials/services they authorize."
17. Message Flow: Describe in detail how the user will use your SMS services and how they will opt in and opt out of messaging.
Example: "Customers can opt in to receive messages from us by texting us START, they can also fill out a contact us form on our website www.examplewebsite.com. Customers can Opt out anytime with STOP."
18. Opt-In/Out and Help Messages: Provide details on what a message might look like to a customer who has sent you a message with Keyword. Please review the samples below as these are good examples of how your messages should be structured.
19. Sample Messages: These should replicate true messages that you would send out to recipients. Only three are required.
20. Optionally include Privacy Policy, Terms & Conditions, and Embedded Links
Note: Privacy Policy is REQUIRED on website for approval.
- Privacy Policy Example https://docs.google.com/document/d/1bgCHQz3hbdpmlkw6CWCgKUhE8znKkNcmbwarzycfqr4/edit
21. Click "Next"
22. Select Payment Method
23. Click "Next"
24. Review and Submit!
Once submitted, we receive your submission and will review it first. If anything looks to be grounds for rejection, we will reach out to you and work on getting your campaign formatted to meet the requirements for compliance.
Once approved: To assign your campaign to your SMS-enabled numbers:
portal.voxtelesys.net > Phone Numbers > Numbers – click on the pencil of the number(s) you would like to assign your campaign to, you will see the option at the bottom"
Note: Each Campaign can hold 49 numbers. If you are looking to use more than 49, you will want to submit another Campaign.
