Tutorials: Add 911 Rule (V18)

For the Version 20 guide, click here!

Enter your credentials.

Click on the "Settings" tab from the 3CX Dashboard.

Click on "General" button under the "Settings" tab.

Add emergency numbers. When dialed, this number will ignore outbound in office or out of office rules.

• Name: 911 Rule name
• Number: 911
• Call from extension(s): Add in specific extensions
• Call from extension group(s): Select Extension Groups
• Route: Voxtelesys Trunk
• Outbound Caller ID: 911 caller ID from Voxtelesys

Example of Extension Group(s):

View and verify created rule. When dialed, this number will ignore outbound in office or out of office rules.

922 is to test that your information is correct if you dial 911 without reaching a 911 operator. A recorded message will play your phone number and address when dialed if e911 is assigned to your DID.

Repeat steps 5 and 6 for 922. except for "Number" use 922 instead of 911.

Repeat steps 5-7 for each e911 address/DID you have.

Click on "Notifications" with the bell icon. When dialed this number will ignore outbound in office or out of office rules.

Select your notification type(s). Configure the notification options that will be used when an extension dials an emergency number. Voxtelesys requires an SMS/Textable number to receive 911 notifications from our network, which is set in our Portal: https://portal.voxtelesys.net/

Email options: You can sent emails to 1 email or multiple emails. When sending to multiple emails separate the emails with a comma and no spaces. Ex. [email protected],[email protected],[email protected].

Chat Notification: Select who should get a 3CX chat message if 911 is dialed by a user.

Play Announcement: Choose the extension or ring group the 3CX will call and play a message to. You will need to record that message. This will not work for call queues.