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A Year of Growth: Milestones and Achievements at Voxtelesys

A Year of Growth: Milestones and Achievements at Voxtelesys

Call Center
Business Solutions
A Year of Growth: Milestones and Achievements at VoxtelesysAt Voxtelesys, 2024 has been a year of expansion, connection, and milestones. From attending industry-leading conferences to growing our network and hosting our first training event, we’ve made significant strides in advancing our capabilities and strengthening our relationships with partners and clients alike. Here’s a look back at some of the highlights. Learn More
2024: A Year of Growth & Excellence for the Voxtelesys Support Team

2024: A Year of Growth & Excellence for the Voxtelesys Support Team

Support
Business Solutions
3CX
2024: A Year of Growth & Excellence for the Voxtelesys Support TeamAt Voxtelesys, we pride ourselves on delivering unmatched support to our customers. In 2024, we took bold steps to enhance our support team, ensuring that our clients receive the expertise and assistance they need when they need it. With a focus on growth, certification, and strategic restructuring, our team is now better equipped than ever to deliver exceptional service. Learn More
Navigating 10DLC Compliance with Voxtelesys: Everything You Need to Know

Navigating 10DLC Compliance with Voxtelesys: Everything You Need to Know

10DLC
Compliance
SMS
Navigating 10DLC Compliance with Voxtelesys: Everything You Need to KnowIn business messaging, ensuring compliance and maintaining high-quality customer communication is more critical than ever. One of the most significant developments in this space is 10DLC (10-digit Long Code) for SMS messaging, which enables businesses to send messages through local phone numbers. Voxtelesys is here to guide you through the process, ensuring your business adheres to all the necessary regulations and maximizes the benefits of 10DLC. Learn More

Popular Blogs

2024: A Year of Growth & Excellence for the Voxtelesys Support Team

2024: A Year of Growth & Excellence for the Voxtelesys Support Team

Support
Business Solutions
3CX
2024: A Year of Growth & Excellence for the Voxtelesys Support TeamAt Voxtelesys, we pride ourselves on delivering unmatched support to our customers. In 2024, we took bold steps to enhance our support team, ensuring that our clients receive the expertise and assistance they need when they need it. With a focus on growth, certification, and strategic restructuring, our team is now better equipped than ever to deliver exceptional service. Learn More
3CX Version 20

3CX Version 20

Call Center
SMB
PBX
3CX Version 20Take advantage of our offer: No setup fees will be charged for upgrading to 3CX V20 with Hosting by Voxtelesys until March 2024! - 2 Core, 2 GB All 3CX's hosted by Voxtelesys come standard with a minimum of 2vCore and 4GB's of memory, so no worries here. - Sufficient Disk Space needed. Ensure a minimum of 5 GB of free disk space - The source list must remain unaltered for a successful upgrade; any modifications will result in failure Remove any additional source lists. If you are utilizing Microsoft Azure, verify by checking "cat /etc/apt/sources.list.d/microsoft-prod.list." Learn More
3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration

3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration

3CX
911
Calling
3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration3CX is leading the telecommunications industry with its new release, v20, which features an innovative integration of Dynamic E911. The main change in this update is that 3CX has decided to use geo-routing headers. This move simplifies the process and enhances the reliability and efficiency of emergency call routing. Learn More
Home / Learning Hub / Blogs / How Close Are We to Telecom as a Service?FAQs
How Close Are We to Telecom as a Service?
Call Center
SMB
SaaS

In part 1 of this article, we started investigating the idea of telecom as a service. We took a deep dive into the rise of the “as a service” sector, describing and charting the current state and projected growth of SaaS (software as a service), PaaS (platform as a service), and IaaS (infrastructure as a service). In a certain sense, these trends reflect the overall virtualization of the tech economy, with the billionaire-driven behemoths seeking ways to defend or expand their empires during an era of cost optimization by pushing cloud services over physical assets.

The moves of Microsoft, for instance, have prevented it from falling into the trash bin of silicon history. By untethering their fortune from the stagnant growth of personal computers, they’ve turned their Office suite into a SaaS cash cow, with over 110 million commercial and consumer monthly active users on Office365. On the IaaS side, their Azure cloud server service has seen over 90% year-over-year growth.

But where does the concept of telecom as a service fit into the picture? And how should you read these signs on the wall to make the best decisions for your business?



Telecom as Infrastructure

Roughly 60% of IT budgets are still earmarked for on-premise infrastructure (source no longer available), ranging from servers to storage, and SIP phones to Ethernet switches. However, that percentage is on the decline and is expected to continue drooping while cloud-based infrastructure sails skyward with double-digit growth over the next five years.

While there is likely a minimum level of IT infrastructure each company still requires—in SIP and VoIP, it often revolves around bandwidth—the current state of telecom as a service has reached a point where the decision between on-premise, cloud-based, or hybrid implementations no longer hinges on a disparity in feature sets.  Most of these core capabilities can be delivered by reputable providers, whether it’s a physical install or a web-based deployment:

  • Auto-Dialer and Predictive Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • Inbound Reporting
  • Interactive Voice Response (IVR) / Voice Recognition
  • Outbound Reporting
  • Telemarketing Management
  • Voice & Data Integration


Telecom as a Service

To differentiate the providers, you’ll need to dig deeper to see how their telecom as a service offering can give you the security, support, and peace of mind needed to cleanly make the jump from on-premise to the cloud, if you’re ready. For example, how do they improve quality of service (QoS) by reducing delay, decreasing packet loss, and stabilizing jitter? Can they provide information on network conditions and trends which might improve your connections and terminations?

While it’s important that the provider can meet the requirements of your service level agreements, these deep integrations require something more. They require trust. And trust can only come from a vendor who will stand shoulder-to-shoulder with you and fulfill their role as a partner. You don’t want to be just another account in a vendor’s CRM.



The Cost-Benefit Analysis

Returning readers may know how often we return to the theme of looking beyond the immediate budgetary impact of telecom decisions. The reason is that many of the occupants sitting in the C-Suite stop listening after hearing how much they can potentially save by switching to SIP or trading in their on-premise PBX for a cloud-based PBX, like our end-to-end 3CX IP PBX service. Once they hear the answer to, “How much will it cost?”, the follow-up question is typically, “How quickly can we make it happen?”  Or, “Why didn’t you suggest this last year?”

It’s critical to not only understand the short and long-term impacts of any cost optimization measure but to ensure these efforts align with the problems that your company’s products and services are tailored to solve. Cloud-based services are often designed to meet the widest array of customer needs, so you could be flooded with capabilities you and your employees don’t need or can’t use. You may find yourself looking at three-column grids (e.g., Basic, Premium, Elite) with checkmarks next to a lengthy laundry list of features, some of which you don’t understand and/or wouldn’t pay for if you had the choice. Think about the average cable or satellite TV channel lineup, and how many you would get rid of if it would lower your monthly bill. So, where does telecom as a service fall on the spectrum?



Man-Hours and the Limits of Future-Proofing

VoIP and SIP technology often mirror the features and functions of the software you see on your smartphone and laptop. Our phones have conditioned us to upgrade so that we always have the most current operating system or the latest version of a game or an app. This capability allows us to future-proof our devices, at least until the software advances beyond the point that the hardware can support it.

From an IT standpoint, the end of physical installations and station-by-station upgrades has been a blessing. However, the move from on-premise to cloud-based SaaS services also means that, rather than dealing with a single initial setup, you’re facing an unpredictable avalanche of updates, hotfixes, and point releases which may require significant training and internal support. Salesforce, for instance, has three major releases every year, and in their Summer 2017 release they:

  • Modified their list of supported browsers
  • Radically redesigned their user interface
  • Incorporated new artificial intelligence capabilities
  • Added the ability to build collaborative reports and enhanced their analytics system

This is only the tip of the IT iceberg. When multiplied by every item in your IT portfolio that you move to the cloud, the burden quickly mounts. You also need to be mindful of where your company’s data may wind up, underscoring why trust is so important.

Contact us today to learn more about how we provide the extensive documentation, advice, engineering support, and collaboration tools your team needs to build and customize software solutions to meet your business requirements.


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