Call Queues in the Vodia PBX are very powerful and customizable. We will go over creating a queue and some basic settings. For more information on call queues, please see Vodia's information page: https://doc.vodia.com/docs/agentgroups
Under the Domain, navigate to "Agent Groups" under the "Accounts" tab.
+ | Add
Number for Queue
Name of Queue
+ | Create
Click on the queue number to start editing.
You can add two different types of Agents:
Select "Extensions" then select
+ | Add
Algorithm for selecting next agent:
Choose how your queue rings agents
Position for adding agent:
Start new agents at the front or back of the queue
Condition for including more agents:
Customize queue on when to pick agents
There are many other settings/parameters that can be customized to meet your needs!