Call Queues in the Vodia PBX are very powerful and customizable. We will go over creating a queue and some basic settings. For more information on call queues, please see Vodia's information page: https://doc.vodia.com/docs/agentgroups
1. Select "Agent Groups"
Under the Domain, navigate to "Agent Groups" under the "Accounts" tab.
2. Select + | Add
3. Fill in Data
Account Name: Number for Queue
Display Name: Name of Queue
4. Select + | Create
5. Edit Queue
Click on the queue number to start editing.
As mentioned in the overview, there are a lot of different settings here, so you will want to go through and pick what is best for you queue.
6. Add Agents
You can add two different types of Agents:
Primary: These extensions are added to the Queue and do not need to log in.
Extensions that can add themselves (* for all): These extensions can dynamically join and leave when they need to.
Select "Extensions" then select + | Add
7. Advanced Agent Settings
Algorithm for selecting next agent: Choose how your queue rings agents
Position for adding agent: Start new agents at the front or back of the queue
Condition for including more agents: Customize queue on when to pick agents
There are many other settings/parameters that can be customized to meet your needs!
If you need help configuring your trunk or inbound numbers check out the guides below! More Voxtelesys Portal Guides here!