Call Queues in the Vodia PBX are very powerful and customizable. We will go over creating a queue and some basic settings. For more information on call queues, please see Vodia's information page: https://doc.vodia.com/docs/agentgroups
Under the Domain, navigate to
Agent Groups under the
+ | Add
Number for Queue
Name of Queue
+ | Create
Click on the queue number to start editing.
You can add two different types of Agents:
Extensions then select
+ | Add
Algorithm for selecting next agent:
Choose how your queue rings agents
Position for adding agent:
Start new agents at the front or back of the queue
Condition for including more agents:
Customize queue on when to pick agents
There are many other settings/parameters that can be customized to meet your needs!
If you need help configuring your trunk or inbound numbers check out the guides below! More Voxtelesys Portal Guides here!
For more Vodia Guides, click here!