Call Queues in the Vodia PBX are very powerful and customizable, we will go over creating a queue and some basic settings, for more information on call queues please see Vodia's Info Page
Under the Domain navigate to "Agent Groups" under "Accounts"
Number for Queue
Name of Queue
Click on the Queue number to start editing
You can add two different types of Agents:
Select Extensions and Add
Algorithm for selecting next agent:
Choose how your queue rings agents
Position for adding agent:
start new agents and the front of back of queue
Condition for including more agents:
Customize queue on when to pick agents
There are many other settings/parameters that can be customized to meet your needs!