Tutorials: 3CX Quickstart Guide V20

This is a list of our guides to get your 3CX system in the order we recommend doing them.

Required access: 3CX and Voxtelesys Portal

Estimated time to complete tutorial: Dependent on 3CX size.

Table of Contents:

• Admin Panel
• Firewall Checker
• SIP Trunk
• Departments
• Office Hours
• Outbound Rules
• Add Users
• Ring Groups, Queues, Digital Receptionist (IVR)
• Assign DIDs

Last Updated: 6/12/2025

Click on the admin wheel.

On the Dashboard under troubleshooting, click on "Firewall."

Click "Start" to run the firewall checker.

Make sure the firewall check passes.

To add your SIP trunk, click on "Voice & Chat."

If you need help configuring your SIP Trunk you can follow our guides below:

• Add SIP Trunk
• Add DIDs

To create your departments Click "Departments."

Here is our Guide to Add Departments

To set your office hours by department Click "Office Hours."

Here, you can set your office hours and your holidays.

To add your outbound rules click "Outbound Rules."

You can follow our guides below to configure outbound calling:

• Outbound Rules
• Emergency calling

To add your users click on the "Users" tab.

If you need help adding users you can follow the guides below:

• Manually Add Users
• Bulk Import Users

To create you Ring Groups, Queues, and IVRs Click "Call Handling."

You can see how to set up each in our guides below.

• Ring Group
• Queue
• IVRs

Assign your DIDs to Ring Groups call, Queues, and IVRs under Call Handling.

To assign DIDs directly to a User click on the Users tab.

You system now has the basic setup to make and receive calls.

If you are looking for more set up you can look at all our other 3CX guides on our website.

You can also reach out to our support team by creating a ticket.