Tutorials: 3CX Quickstart Guide V20

This is a list of our guides to get your 3CX system in the order we recommend doing them.

Required access: 3CX and Voxtelesys Portal

Estimated time to complete tutorial: Dependent on 3CX size.

Table of Contents

Admin Panel
Firewall
SIP Trunk
Departments
Office Hours
Outbound Rules
Add Users
Ring Groups, Call Queues, Digital Receptionist(IVR)
Assign DIDs

Last Updated: 10.24.24

Click on the admin wheel

On the Dashboard under troubleshooting. "Click on Firewall"

Click "Start" to run the firewall checker

Make sure the firewall check passes.

• If your firewall checker fails please follow 3CX's guide

To add your SIP trunk, click on "Voice & Chat"

If you need help configuring your SIP Trunk you can follow our guides below

• Add SIP Trunk
• Add DIDs

To create your departments Click "Departments"

Here is our Guide to Add Departments

To set your office hours by department Click "Office Hours" Here you can set your office hours and your holidays.

To add your outbound rules click "Outbound Rules"

You can follow our guides below to configure outbound calling

• Outbound Rules
• Emergency calling

To add your users click on the "Users" tab

Guides: Manually Add Users or Bulk Import Users

To create you Ring Groups, Queues, and IVRs Click "Call Handling"

You can see how to set up each in our guides below.

• Ring Group
• Queue
• IVRs

Assign your DIDs to Ring Groups call, Queues, and IVRs under Call Handling

To assign DIDs directly to a User click on the Users tab

You system now has the basic setup to make and receive calls.

If you are looking for more set up you can look at all our other 3CX guides on our website or reach out to our support team by creating a ticket.