FreePBX: Add Call Queues
FreePBX: Add Call Queues
1. Application > Queues
2. Select + Add Queue
3. Queue General Settings
Queue Number: Number of IVR
Queue Name: Name of Queue
Fail Over Destination: Choose where you want this call to go if there are no agents or if it meets a time out
4. Add Agents
Static Agents: Agents are assumed to be in the queue all the time
Dynamic Agents: Agents can log in and out of queue
5. Notable Queue Settings
Timing & Agent Options
- Max wait time:
Limit the time people can be stuck in the queue
Capacity Options
- Max Callers:
Limit amount of callers in the queue
Caller Announcements
- Frequency:
Frequency of caller position announcement - Announce Position:
Let the caller know what position they are in - IVR Break Out Menu:
Let caller leave queue and enter an IVR - Repeat Frequency:
Time to repeat IVR break out option
