Tutorials: Add Call Queues

Add Call Queues

Under the "Applications" tab, click on "Queues" from the drop down.

Click on the "+ Add Queue" button.

Queue Number: Number of IVR

Queue Name: Name of Queue

Fail Over Destination: Choose where you want this call to go if there are no agents or if it meets a time out

Static Agents: Agents are assumed to be in the queue all the time

Dynamic Agents: Agents can log in and out of queue

Timing & Agent Options

Max wait time: Limit the time people can be stuck in the queue

Capacity Options

Max Callers: Limit amount of callers in the queue

Caller Announcements

Frequency: Frequency of caller position announcement

Announce Position: Let the caller know what position they are in

IVR Break Out Menu: Let caller leave queue and enter an IVR

Repeat Frequency: Time to repeat IVR break out option

Submit and apply the configuration.