FreePBX: Add Call Queues

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  • FreePBX: Add Call Queues
  • FreePBX: Add Call Queues

    1. Application > Queues

    2. Select + Add Queue

    3. Queue General Settings

    Queue Number: Number of IVR

    Queue Name: Name of Queue

    Fail Over Destination: Choose where you want this call to go if there are no agents or if it meets a time out

    4. Add Agents

    Static Agents: Agents are assumed to be in the queue all the time

    Dynamic Agents: Agents can log in and out of queue

    5. Notable Queue Settings

    Timing & Agent Options

    • Max wait time: Limit the time people can be stuck in the queue

    Capacity Options

    • Max Callers: Limit amount of callers in the queue

    Caller Announcements

    • Frequency: Frequency of caller position announcement
    • Announce Position: Let the caller know what position they are in
    • IVR Break Out Menu: Let caller leave queue and enter an IVR
    • Repeat Frequency: Time to repeat IVR break out option

    5. Submit and apply config

    If you need help configuring your trunk or inbound numbers check out the guides below! More Voxtelesys Portal Guides here!

    For more FreePBX Guides, click here!