+ Add Queue
Queue Number: Number of IVR
Queue Name: Name of Queue
Fail Over Destination: Choose where you want this call to go if there are no agents or if it meets a time out
Static Agents: Agents are assumed to be in the queue all the time
Dynamic Agents: Agents can log in and out of queue
Limit the time people can be stuck in the queue
Limit amount of callers in the queue
Frequency of caller position announcement
Let the caller know what position they are in
Let caller leave queue and enter an IVR
Time to repeat IVR break out option