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2024: A Year of Growth & Excellence for the Voxtelesys Support Team

2024: A Year of Growth & Excellence for the Voxtelesys Support Team

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Support
Business Solutions
3CX
2024: A Year of Growth & Excellence for the Voxtelesys Support TeamAt Voxtelesys, we pride ourselves on delivering unmatched support to our customers. In 2024, we took bold steps to enhance our support team, ensuring that our clients receive the expertise and assistance they need when they need it. With a focus on growth, certification, and strategic restructuring, our team is now better equipped than ever to deliver exceptional service.
Improve Customer Experience with Dynamic Inbound Call Routing

Improve Customer Experience with Dynamic Inbound Call Routing

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Customer Experience
Calling
SIP/VoIP
Improve Customer Experience with Dynamic Inbound Call RoutingAt Voxtelesys, we offer a comprehensive solution for dynamic inbound call routing designed to meet the diverse needs of businesses of all sizes. Our platform supports various advanced call routing features, ensuring that your calls are always directed to the right place and time with minimal disruptions. By leveraging our call routing solutions, you can enhance customer experience optimization and achieve efficient inbound call handling.
SMS Registration

SMS Registration

BLOG
Call Center
SMB
3CX
SMS RegistrationSince the beginning of February 2021, the major wireless carriers (Verizon, AT&T, and T-Mobile) have been working with The Campaign Registry (TCR) to implement a process to register everyone using VoIP and US local phone numbers to send SMS or MMS messages. All US local (NANP) VoIP SMS numbers must be registered with the TCR, this includes low-volume customers/numbers. A couple of reasons for the TCR and campaign registration: (1) it protects the end-user from spam (2) and it keeps further FCC requirements and regulations from being implemented.

Master Your Account: Quickstart Guides

Our list of practical tutorials covering how to navigate our portal, porting, service set up and much more!

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