3CX

Yes, we are a Titanium partner and a preferred carrier. We currently staff multiple expert certified technicians.
Related Posts: How Does 3CX Mobile Provisioning Work? | Voxtelesys Lets You Combine 3CX and Teams

Yes! We can host any size 3CX, as well as support failover instances!
Related Posts: 3CX Dynamic Caller ID Integration—It Just Works

3CX is a powerful PBX (Phone system) that allows customization with your digital reception (IVR), call queues, ring groups, and more! It has an included cell phone app to work remotely, as well as a web based client that support webRTC (Web meetings)! * Download 3CX here: [https://www.3cx.com/phone-system/download-links/](https://www.3cx.com/phone-system/download-links/) * View Voxtelesys guides here: [https://voxtelesys.com/tutorials/3cx](https://voxtelesys.com/tutorials/3cx)
Related Posts: Introducing 3CX IP PBX Service Powered by Voxtelesys | Voxtelesys Lets You Combine 3CX and Teams

Yes! We have made the process simple. We allow you to integrate directly with your MS Team's environment. Furthermore, our ability to do both SBC and direct routing allows you to seamlessly share your telecommunications across both platforms, without the need for complex routing tables within 3CX or Teams.
Related Posts: Voxtelesys Seamlessly Integrates with Microsoft Teams | Voxtelesys Lets You Combine 3CX and Teams

Voxtelesys is an interconnected VoIP carrier that is compliant with Stir/Shaken. We are signing calls for 3CX customers! If you have any concerns please reach out to your Account Manager for clarification.
Related Posts: Stir/Shaken

3CX can be hosted in the cloud, or on a local computer or server! Side note: we host 3CX!

Yes, it can installed on a server or computer, either at your office or at home.

3CX can run on Debian (Linux) and Windows. We recommend the Debian install!

Yes! 3CX has a built-in firewall that allows you to manage your IP blacklist, as well as automatically blacklist failed attempts. You do not need to worry about hackers continually trying from the same IP address.

Your 3CX license cost is going to vary based on the package you choose. 3CX has three different licenses to choose from: Standard, Professional, and Enterprise. 3CX also has multiple line options to choose from. Reach out to our sales team to learn more!

Voxtelesys is a Titanium 3CX partner that offers Support from our U.S. based staff, with support over email and by phone!

Yes, 3CX has a forum where users can ask and answer questions: [https://www.3cx.com/community/](https://www.3cx.com/community/)

Nope! 3CX has no extension limit.

Yes, your simultaneous calls (SC) license will determine how many active calls you can have on your 3CX.

Yes. Any active call, whether internal or external, counts against your SC limit.

Yes, 3CX has a REST API.

Yes, 3CX supports a lot of CRM integration on their Pro and Enterprise licenses. Check out their website or reach out to our support to see if your current CRM is supported.

3CX has call queuing built right into the Pro and Enterprise licenses. You can configure your queues, assign your agents, and add custom settings for the queue directly from the 3CX GUI!

Yes, 3CX has a conference bridge built-in!

Yes! 3CX has a built-in web conferencing service that can be used with your web browser (Chrome-based)! There are no extra charges, as web meetings are included with the license!

Yes, you can create ring groups in 3CX! Ring groups allow users to dial a single extension number to ring multiple.

Yes! Paging and intercom is a built-in feature that allows you to intercom or page multiple users with a single extension. More commonly it can be connected to a PA speaker.

Yes! You can create an IVR (digital receptionist) to play a company message and direct users to correct locations with DTMF key presses.

Yes! Voicemails can be retrieved via calling your extension's voicemail or by having them emailed directly to you. Voicemails can also be disabled on certain extensions if needed.

Yes! Under the Extensions settings, you can configure your voicemail to go directly to your email.

Yes! You can transfer calls with your desk phone or soft phone. You can also create extensions rules to forward unanswered calls to an external number, like a personal cell phone.

Yes! Put calls on hold or call waiting with BLF keys on your desk phone or with a custom code set in your PBX.

Yes! With the Pro and Enterprise licenses you can set up call recording options under your extensions and call queues. Need more recording space? We have an S3 connector that works great connecting your 3CX to cloud storage options.

Yes! You can view and export call records (CDRs) directly from the 3CX GUI.

Yes! You can debug directly from the GUI with verbose log files.

Yes! 3CX has great soft phones for both your web browser (Chrome-based) and cell phone (iOS and Android).

Yes! You can upload your own on hold music that fits your business.

No. The Linux version of 3CX is a ready-made phone system with all of the functionality of Asterisk-based systems, but without the inconvenience of managing and deploying your PBX.

The 4 Simutanous Call (SC) Standard edition license for 3CX is free.

3CX has three different licenses to choose from: Standard, Professionsal, and Enterprise.

Yes. You can send and receive SMS messages from 3CX, without the need for staff to give out personal numbers. You can also direct SMS to queues to ensure that your messages are always answered, even when staff are on vacation or busy.

3CX is an IP PBX/VoIP phone system that consists of an IP PBX server, VoIP phones, and optionally, a VoIP gateway. The IP PBX server is similar to a proxy server. SIP clients, (either soft phones or hardware-based phones), register with the server, and when they wish to make phone calls they ask the IP PBX to establish the connection.

The 3CX smartphone app allows you to access the company phonebook, make calls, send chat messages, and more. There is no need to use your personal mobile plan for business calls anymore.

The 3CX Session Border Controller (SBC) is a software service that installs in your local network, which allows easy connection of IP phones to a 3CX instance in the cloud. This can be hosted in your private cloud or by 3CX. The 3CX SBC combines all SIP and RTP VoIP packets from one location, then it delivers them to the cloud PBX; this will overcome common firewall and networking issues.

If you set up 3CX correctly, then you will only need Internet access for the initial configuration and activation. The phones will then register to the local IP of your PBX and should be fine if everything is assigned to a static IP address.

Yes. You can send and receive text messages from 3CX, without the need for staff to give out personal numbers. You can also direct your text messages to be placed in queues to ensure that your messages are always answered, even when staff are on vacation or busy.

The Hot Desking feature for 3CX allows either local or remote (requires SBC) connected IP phones to be used by multiple users, one at a time. A device that is not currently being used by a user cannot make outbound calls, unless the number is defined as an emergency number. The extension is protected with the PIN protection feature, as this prevents dialing to unmonitored locations.

Yes. You will need to configure call recording settings in the 3CX Management Console. In 3CX version 18, the “Recordings” tab is under the “Reporting” node. It requires the Pro or Enterprise version.

DID stands for Direct Inward Dialing, which is essentially a phone number that is used over SIP/VoIP. DIDs can be dialed from anywhere just like an old POTS/landline. You can use the “General” tab > “Direct Inbound Dialing” section to assign DID numbers to a queue, ring group, extension, or a digital receptionist.

3CX was founded by Nick Galea in 2005 and he was the CEO from 2006 to 2019. Nick Galea is currently the CTO. In 2019, Stefan Walther was appointed as CEO of the company and as of 2022 is the current CEO.

If your 3CX is hosted by Voxtelesys to log into 3CX, you will first need to reach out to support and have them send you a welcome email. After that, you will receive a "Welcome to 3CX!" email with your extension number and password log in information. Click on the "If out of the office" link and enter the information there. If your 3CX is not hosted or managed by Voxtelesys then you will need to reach out to the IT or hosting provider to get your welcome email.

If your 3CX is hosted by Voxtelesys you will need to navigate to the management console URL and use your username and password to log in. If you do not know the URL or username and password please reach out to support and they will get you the information you need! If your 3CX is not hosted or managed by Voxtelesys then you will need to reach out to the IT or hosting provider to get access.

Yes, you can have multiple auto attendants in 3CX based on the number called and the time the call is received. You can also direct callers from one auto attendant to another one.

Yes, 3CX has a chat feature that allows employees to chat and share files. It also enables customer service agents to easily respond to queries via live chat, Facebook messaging, and SMS/MMS.

You can activate 3CX on iOS or Android. On your iOS device, download the 3CX app from the App Store. On your Android device, download the app from the Google Play store. Open the app and scan the QR code found at the top of the "Welcome to 3CX!" email. The QR code can also be found on your web client, desktop client, and under your extension on the management console.

Shared parking is a series of "slots" in which calls can be placed and retrieved. In shared parking, there are 250 rooms and they are called SP[0-250]. These rooms can be provisioned onto a SIP device, then it will give visual feedback about the state of the room. Instead of terminating the call, it will instead be placed in the SP slot of the person.

What you need to run 3CX depends on how many extensions you need. If you plan on hosting 3CX yourself and you only need 10 extensions, your LAN network speed should be at least 1Gb, you should have at least 30GB of SSD-based storage, and an Intel i3 (Gen. 8) or equivalent CPU. In addition, more RAM may be required if you are allocating users in more extension groups or queues.

Go to the “Backup and Restore” tab in the 3CX Management Console. Download and save the backup outside of your current 3CX instance. Select “Update” in the top right corner and confirm the upgrade. You will receive an email informing you when the OS and PBX are upgraded.

From the 3CX Management Console, click on “Services” under PBX Status. Click on the “Restart” button.

Log into the 3CX Web Client and click on “Meet” from the dashboard. Allow access to your microphone and webcam. Click on the plus sign. Choose whether you want an audio, video, or webinar type of conference. Choose what time you would like to have the conference. Type in a subject. You could optionally type in notes to participants. Select what type of email/calendar you want to add it to and click on “Create Meeting.”

Yes, as 3CX offers a simple, flexible, and affordable PBX solution.

3CX stands for Connect, Communicate, and Collaborate.

No, you must use a supported SIP trunk, like the Voxtelesys SIP Trunk.

Yes, from the 3CX Management Console, go to “Settings,” then click on the “General” button. Add 911 and 922 emergency numbers and choose Voxtelesys as route 1.

Go to the App Store and download the 3CX app. Using the 3CX app, scan the QR code found in the 3CX Welcome email. You can find the scan feature by clicking on the three bars in the upper left corner. You could also access the QR code from your web client. Click on the QR code logo in the top right corner of the web client window and scan the QR code.

Log into the 3CX Management Console and click on the “Backup and Restore” tab. Click on “+ Backup.” Name your backup and choose configurations. Click on “OK.” It will take a moment until the backup has been completed. Your backup will now appear in the backup list and can now download/store/share with Voxtelesys if you are moving your 3CX to our hosting.

From the 3CX Management Console, click on the “Security” tab, then click on “Blacklisted Numbers.” Click on “Add” and type in the incoming caller ID to be blocked and description. Click on “OK.”

To change your extension number in 3CX you need to delete and create a new user, which will remove chat history, voicemails, and personal call history. Go to the 3CX Management Console and click on the “Users” tab. Check the extension you would like to change and click on “Delete.” Click on “+ Add” to re-create the user, then you can change the extension number.

Log into the 3CX Management Console and the version will be found on the right pane titled “Information” on the 3CX dashboard.

3CX Version 18, Update 7 ALPHA, Build 18.0.7.296 February 2023 You can find the latest 3CX version here: [https://www.3cx.com/blog/change-log/phone-system-change-log/](https://www.3cx.com/blog/change-log/phone-system-change-log/)

3CX App for iOS V18, 18.6.2.550, January 2023

3CX App for Android V18, 18.1.3.135, February 2023

The most significant reasons would be the following: 3CX offers built in soft phones, easy IP phone provisioning, SMS/MMS, Facebook integration, and CRM integrations.

To restart 3CX services, navigate to the 3CX Dashboard and click on the "Services" button (which is found under "PBX Status"). Select each service, then click on "Restart."

Log into the 3CX Management Console and click on the "Reporting" tab, then click on "Call Log." Click on the "Filter" button to see answered calls.

Log into the 3CX Web Client and click on the "Calls" tab to view your calls. There is a drop down in the top right corner where you can select "Incoming" and "Outgoing" calls to see which calls were answered.

The DID calling formats that Voxtelesys supports are the following: National, E.164 No Plus, and E.164. Examples - National: 5558675309, E.164 No Plus: 15558675309, and E.164: +15558675309. E.164 is required for SMS/messaging in 3CX.

To install a 3CX server on Windows, go to https://www.3cx.com/phone-system/download-links/ and double-click on the setup file. Follow the install wizard prompts, review and accept the license agreement, then proceed to install the 3CX server and the necessary Windows services. After the 3CX install is complete, run the configuration wizard by visiting: http://<ip of machine>:5015 or via the command line. Please note that the 3CX server needs a minimum of 10GB of free hard disk space.