3CX

Go to the “Backup and Restore” tab in the 3CX Management Console. Download and save the backup outside of your current 3CX instance. Select “Update” in the top right corner and confirm the upgrade. You will receive an email informing you when the OS and PBX are upgraded.

From the 3CX Management Console, click on “Services” under PBX Status. Click on the “Restart” button.

Log into the 3CX Web Client and click on “Meet” from the dashboard. Allow access to your microphone and webcam. Click on the plus sign. Choose whether you want an audio, video, or webinar type of conference. Choose what time you would like to have the conference. Type in a subject. You could optionally type in notes to participants. Select what type of email/calendar you want to add it to and click on “Create Meeting.”

Yes, as 3CX offers a simple, flexible, and affordable PBX solution.

3CX stands for Connect, Communicate, and Collaborate.

No, you must use a supported SIP trunk, like the Voxtelesys SIP Trunk.

Yes, from the 3CX Management Console, go to “Settings,” then click on the “General” button. Add 911 and 922 emergency numbers and choose Voxtelesys as route 1.

Go to the App Store and download the 3CX app. Using the 3CX app, scan the QR code found in the 3CX Welcome email. You can find the scan feature by clicking on the three bars in the upper left corner. You could also access the QR code from your web client. Click on the QR code logo in the top right corner of the web client window and scan the QR code.

Log into the 3CX Management Console and click on the “Backup and Restore” tab. Click on “+ Backup.” Name your backup and choose configurations. Click on “OK.” It will take a moment until the backup has been completed. Your backup will now appear in the backup list and can now download/store/share with Voxtelesys if you are moving your 3CX to our hosting.

From the 3CX Management Console, click on the “Security” tab, then click on “Blacklisted Numbers.” Click on “Add” and type in the incoming caller ID to be blocked and description. Click on “OK.”

To change your extension number in 3CX you need to delete and create a new user, which will remove chat history, voicemails, and personal call history. Go to the 3CX Management Console and click on the “Users” tab. Check the extension you would like to change and click on “Delete.” Click on “+ Add” to re-create the user, then you can change the extension number.

Log into the 3CX Management Console and the version will be found on the right pane titled “Information” on the 3CX dashboard.

3CX Version 18, Update 7 ALPHA, Build 18.0.7.296 February 2023 You can find the latest 3CX version here: https://www.3cx.com/blog/change-log/phone-system-change-log/

3CX App for iOS V18, 18.6.2.550, January 2023

3CX App for Android V18, 18.1.3.135, February 2023

The most significant reasons would be the following: 3CX offers built in soft phones, easy IP phone provisioning, SMS/MMS, Facebook integration, and CRM integrations.