Enter your credentials.
Click on the "Admin" button in the lower left corner of the screen.
Click on the "Call Handling" tab.
Press the "+ Add Queue" button.
Optional:
Navigate to the "Options" tab.
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Select "+ Add User" to add users to your call queue.
Optional: set up Queue email notifications to inform user(s) when events take place.
Click on "+ Add" to select the user(s), then enable the notifications of your choice.
Optional: set up 3CX Live Chat & Talk so that you can place a link in either your email signature or website to allow people to call with a single click.
Configure the following:
Click on the "Save" button when you are finished.
SMS Setup
3CX Version 20