Learning Hub / Tutorials / 3CX / Add Users (V20)FAQs

Tutorials: Add Users (V20)

Add Users (V20)
Learn how to add users in 3CX Version 20!

Required Access: 3CX


Last Updated: 6/13/2025

3CX login

Enter your credentials.

3cx admin gear



Click on "Admin" on the lower left side of the screen.

users tab in 3CX

Click on the "Users" tab.

add user tab under users

Click on the "+ Add User" tab.

general user settings

Enter the following:

  • Extension: An extension number is auto-generated. However, you could set it to whichever number is available.
  • Email: Enter the user's email address.
  • First Name: Enter the user's first name here.
  • Last Name: Enter the user's last name here.
  • Role: Set the user's role from the drop down menu.

Optional:

  • Mobile: Type in the user's mobile number.
  • Outbound Caller ID: Type in a custom Caller ID number or select one from the drop-down menu (if one is set up).
  • Assigned DID number(s): The DID number(s) assigned here will route directly to this user.

3CX talk settings



Optional: Set up 3CX Live Chat & Talk and 3CX Quick Meeting so that you can place a link in either your email signature or website to allow people to call/meet with a single click.


Configure the following:

  • Your Link Name: This field is auto-generated from the name of your user.
  • Ask customer for: Set it to ask for customers' name and/or email address, or set it to none.

schedule tab in 3CX



Optional: Set this extension to use either default or specific office hours. If you choose to set up specific office hours, click on the Add button beneath each day of the week you want to set up a time range.

time range box

Once you click on a day of the week, it will give you a time range to set up:

save button

Click on the "Save" button when you are finished.

Learning Hub / Tutorials / 3CX / Add Users (V20)FAQs