Learning Hub / Tutorials / 3CX / Emergency Rule (V20)FAQs

Tutorials: Emergency Rule (V20)

Emergency Rule (V20)Jan 02, 2024

Enter your credentials.

Click on "Admin" on the lower left side of the screen.

Click on the "System" tab, then select "Emergency" from the drop-down menu.

Click on the "+ Add" button.

  • Rule Name: Type in the emergency number's name.
  • Number: Enter 911
  • Calls from extension(s): Add specific extension(s) on this emergency number.
  • Calls from departments: Select department(s) you want to add on this emergency number.
  • Route: Select the Voxtelesys SIP Trunk.
  • Outbound Caller ID: Enter the 911 caller ID you received from Voxtelesys.

View and verify the created rule.

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922 is to test that your information is correct if you dial 911 without reaching a 911 operator. A recorded message will play your phone number and address when dialed if e911 is assigned to your DID.

Repeat steps 5 and 6 for 922. except for "Number" use 922 instead of 911.

Repeat steps 5-7 for each e911 address/DID you have.

Press the "Notifications" button.

Select your notification type(s). Configure the notification options that will be used when an extension dials an emergency number. Voxtelesys requires an SMS/Textable number to receive 911 notifications from our network, which is set in our Portal: https://portal.voxtelesys.net/

Email options: You can sent emails to 1 email or multiple emails. When sending to multiple emails separate the emails with a comma and no spaces. Ex. test@example.com,support@example.com,911@example.com.

Chat Notification: Select who should get a 3CX chat message if 911 is dialed by a user.

Notification box with Chat enabled

Play Announcement: Choose the extension or ring group the 3CX will call and play a message to. You will need to record that message. This will not work for call queues.

Notification box with all options enabled
Learning Hub / Tutorials / 3CX / Emergency Rule (V20)FAQs