Tutorials: Emergency Rule (V20)
Required Access: 3CX
Last Updated: 6/13/2025
Enter your credentials.
Click on "Admin" on the lower left side of the screen.
Click on the "System" tab, then select "Emergency" from the drop-down menu.
Click on the "+ Add" button.
Enter the following:
- Rule Name: Type in the emergency number's name.
- Number: Enter 911
- Calls from extension(s): Add specific extension(s) on this emergency number.
- Calls from departments: Select department(s) you want to add on this emergency number.
- Route: Select the Voxtelesys SIP Trunk.
- Outbound Caller ID: Enter the 911 caller ID you received from Voxtelesys.
View and verify the created rule.
922 is to test that your information is correct if you dial 911 without reaching a 911 operator.
A recorded message will play your phone number and address when dialed if E911 is assigned to your DID.
Repeat steps 5 and 6 for 922. For the "Number" field use 922 instead of 911.
Repeat steps 5-7 for each E911 address/DID you have.
Press the "Notifications" button.
Select your notification type(s). Configure the notification options that will be used when an extension dials an emergency number. Voxtelesys requires an SMS/Textable number to receive 911 notifications from our network, which is set in our Portal.
Email options: You can sent emails to 1 email or multiple emails. When sending to multiple emails separate the emails with a comma and no spaces.
Chat Notification: Select who should get a 3CX chat message if 911 is dialed by a user.
Play Announcement: Choose the extension or ring group the 3CX will call and play a message to. You will need to record that message. This will not work for call queues.
