3CX (V20) | Add Ring Groups

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  • 3CX (V20) | Add Ring Groups
  • 3CX (V20) | Add Ring Groups

    1. Log in to 3CX

    2. Navigate to the 3CX Admin Console

    3. Select Call handling

    4. Select + Add ring group

    5. Configure the General settings

    • Ring group name: Type in a name of your choice here.
    • Ring strategy: The ring strategy should typically be set to the "Ring All" option. If you want to prioritize which extension gets rung first, you could set it to the "Prioritized Hunt" option.
    • Ring Time (seconds): The ring time is set to 20 seconds by default, but you could set it to anything you would like.


    • Assigned DID number(s): The DID number(s) assigned here will route directly to this ring group.

    • Destination if no answer: Set the destination here. This is set to "End call" by default.
    • Note: you can configure the other destination options if you have office hours set up.

    6. Add Users

    Select + Add user to add users to your ring group.

    7. Configure 3CX Live Chat & Talk (optional)

    Optional: set up 3CX Live Chat & Talk so that you can place a link in either your email signature or website to allow people to call with a single click.

    Configure the following:

    • Friendly name: This field is auto-generated from the name of your ring group.
    • Ask customer for: Set it to ask for customers' name and/or email address, or set it to none.

    8. Save

    Click on the Save button when you are finished.