Tutorials: Add Ring Groups (V20)

Required Access: 3CX

Last Updated: 7/2/2025

Enter your credentials.

Click on the "Admin" button in the lower left of the screen.

Click on the "Call Handling" tab.

Click on the "+ Add Ring Group" button.

Configure the following:

• Ring Group Name: Type in a name of your choice here.
• Ring Strategy: The ring strategy should typically be set to the "Ring All" option. If you want to prioritize which extension gets rung first, you could set it to the "Prioritized Hunt" option.
• Ring Time (seconds): The ring time is set to 20 seconds by default, but you could set it to anything you would like.

Optional:

• Assigned DID number(s): The DID number(s) assigned here will route directly to this ring group.

Destinations:

• Destination if no answer: Set the destination here. This is set to "End Call" by default.

Go to the "User" tab, then select "+ Add User" to add users to your ring group.

Optional: set up 3CX Live Chat & Talk so that you can place a link in either your email signature or website to allow people to call with a single click.

Configure the following:

• Your Link Name: This field is auto-generated from the name of your ring group.
• Ask customer for: Set it to ask for customers' name and/or email address, or set it to none.

Click on the "Save" button when you are finished.