Tutorials: Add Digital Receptionists (V20)

Required Access: 3CX

Last Updated: 6/25/2025

Enter your credentials.

Click on the "Admin" button on the lower left side of the screen.

Click on the "Call Handling" tab.

Click on the "+ Add Digital Receptionist" button.

Select the following:

• Digital Receptionist Name: Enter a name of your choice here.
• Prompt: Use the Upload icon next to the Prompt field to upload your WAV file recording and select it from the drop down menu.

Optional:

• Assigned DID number(s): The DID number(s) assigned here will route directly to this digital receptionist.

Menu:

• Key: Select the key that the caller should dial.
• Action: Decide the action of each key. This could be set to connect to an extension, a ring group, a call queue, a voicemail, etc.
• Destination: Set the destination for your key press.

• Destinations: You can configure destinations that meet office hours criteria if you have office hours set up.

Navigate to the "Options" tab.

• Forward SMS: Set up an alternate route for SMS messages here.
• Invalid input destination: Set the extension number from the drop down.
• If no input within seconds: The default number of seconds is set to 60, but you could change it to whatever you would like.
• Send call to: This is the action that is taken when there is no input within the set number of seconds. It is set to the "End call" option by default.

Click on the "Save" button when you are finished.