+ Add digital receptionist
Enter a name of your choice here.
Use the Upload icon next to the Prompt field to upload your WAV file recording and select it from the drop down menu.
The DID number(s) assigned here will route directly to this digital receptionist.
Select the key that the caller should dial.
Decide the action of each key. This could be set to connect to an extension, a ring group, a call queue, a voicemail, etc.
Set the destination for your key press.
You can configure destinations that meet office hours criteria if you have office hours set up.
Navigate to the
Set up an alternate route for SMS messages here.
Set the extension number from the drop down.
The default number of seconds is set to 60, but you could change it to whatever you would like.
This is the action that is taken when there is no input within the set number of seconds. It is set to the "End call" option by default.
Click on the
Save button when you are finished.