Learning Hub / Tutorials / 3CX / Add Departments (V20)FAQs

Tutorials: Add Departments (V20)

Add Departments (V20)Jan 02, 2024

Enter your credentials.

Click on the "Admin" tab from the lower left corner of the screen.

Click on the "Departments" tab.

Click on the "+ Add Department" button.

Enter the required information:

  • Department name: Enter a department name of your choice here.

Select the "+ Add" button to add members to the department.

Check the boxes next to the members you wish to add.

  • Note: It is recommended to add at least one Department Administrator.

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Select the back arrow to navigate to the "Departments" home page.

Verify your configuration:

Navigate to "Office hours," then click on the department’s tab.

How to set up Office hours:

  • Set your time zone: Select your time zone from the drop-down menu.
  • Office hours: Select "Add" under each day of the week to set office hours.
  • Break hours: Select "Add" under each day of the week to set break times.
  • How to set up Office Holidays: Click on the "+ Add" button to set up Holidays.
Learning Hub / Tutorials / 3CX / Add Departments (V20)FAQs