Learning Hub / Tutorials / 3CX / Add Departments (V20)FAQs
Tutorials: Add Departments (V20)
Add Departments (V20)
Learn how to add departments in 3CX Version 20!
Required Access: 3CX
Last Updated: 6/17/2025
Enter your credentials.
Click on the "Admin" tab from the lower left corner of the screen.
Click on the "Departments" tab.
Click on the "+ Add Department" button.
Enter the required information:
- Department name: Enter a department name of your choice here.
Select the "+ Add" button to add members to the department.
Check the boxes next to the members you wish to add.
Important Note:
It is recommended to add at least one Department Administrator.
Select the back arrow to navigate to the "Departments" home page.
Verify your configuration:
Navigate to "Office hours," then click on the department’s tab.
How to set up Office hours:
- Set your time zone: Select your time zone from the drop-down menu.
- Office hours: Select "Add" under each day of the week to set office hours.
- Break hours: Select "Add" under each day of the week to set break times.
How to set up Office Holidays: Click on the "+ Add" button to set up Holidays.
Learning Hub / Tutorials / 3CX / Add Departments (V20)FAQs
