Enter your credentials.
Click on the "Admin" tab from the lower left corner of the screen.
Click on the "Departments" tab.
Click on the "+ Add Department" button.
Enter the required information:
Select the "+ Add" button to add members to the department.
Check the boxes next to the members you wish to add.
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Select the back arrow to navigate to the "Departments" home page.
Verify your configuration:
Navigate to "Office hours," then click on the department’s tab.
How to set up Office hours:
Add Call Queues (V20)
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