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The new Translate Text widget in the VAST Flow Builder simplifies real-time translation during calls. Just input the text you want translated, and the widget does the rest—seamlessly transforming your call flows into multilingual communication hubs.

How It Works

• Choose a translation model: Use Google’s LLM for natural translations or NMT for broader language support.
• Set source and target languages: Auto-detection is available with NMT for added ease.
• Input your text: The widget translates it in real-time and stores the result as a variable for use anywhere in your flow.

Whether you're connecting with global customers or bridging language gaps, the Translate Text widget makes it easy to try out multilingual call workflows without heavy setup or expertise.

Cutting Costs and Simplifying Language Management

Companies face unique challenges in managing multilingual customer communication—especially during outages, peak events, or emergencies. The Translate Text widget reduces both the cost and complexity of language management by:

• Eliminating the need for dedicated translation services: Real-time translations during calls mean no delays or extra expenses for manual translation.
• Lowering operational costs: Pay only for the text you translate, in manageable 100-character intervals, without upfront commitments.
• Simplifying multilingual workflows: Automatically detect and translate messages into multiple languages, ensuring clear communication for all customers.

Transform Your Call Flow Today

With the Translate Text widget, utilities can better serve diverse communities while staying within budget. It’s a smarter, more efficient way to manage language barriers without sacrificing quality. Try the Translate Text widget today and see how it can transform your call flows while reducing costs and complexity! Contact us today!

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