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General Tutorials
From basic setup to advanced configurations, explore our comprehensive library of general tutorials
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General Tutorials
Bring Your Own Carrier (BYOC) Setup Guide
TUTORIALBring Your Own Carrier (BYOC) Setup GuideLearn how to use Bring Your Own Carrier (BYOC) in the Voxtelesys Portal. Bring Your Own Carrier (BYOC) allows you to connect your existing telecom provider to our platform for flexible, cost-effective call routing and management.
BYOC
Origination Policies for BYOC
TUTORIALOrigination Policies for BYOC
Origination Policies are used to route traffic from Voxtelesys to an endpoint of your choice. You can create an Orgination policy when creating a new Bring Your Own Carrier (BYOC) Trunk. The Origination Policies table can be used to manage, edit, and create new or existing origination policies.
BYOC
Network Configuration for BYOC
TUTORIALNetwork Configuration for BYOCManage SIP domains and IP access controls for your BYOC trunks in Network Configuration. SIP Domains are used to route traffic from your infrastructure to Voxtelesys. IP Address Access Control Lists allow you to control the IP addresses that can send traffic to a SIP domain.
BYOC
10DLC Registration– Brand 2 Factor Authentication (2FA)
TUTORIAL10DLC Registration– Brand 2 Factor Authentication (2FA)Learn how to verify your brand using Brand 2FA Authentication for TCR. Please note, this process is currently only required for Public-Profit Brands.
10DLC
TCR
How to Set Outbound Caller Name (CNAM)
TUTORIALHow to Set Outbound Caller Name (CNAM)Learn how to set outbound caller name in the Voxtelesys Portal. Navigate to the Numbers tab in the Voxtelesys Portal, edit the desired phone number, enable outbound CNAM, enter an Outbound Caller Name, and confirm changes.
Portal
How to Create an Email Template in the Voxtelesys Portal
TUTORIALHow to Create an Email Template in the Voxtelesys PortalLearn how to create an email template using the email builder in the Voxtelesys Portal.
Portal
Email
missio
Email Domain Management
TUTORIALEmail Domain ManagementLearn how to manage your domains with email domain management in the Voxtelesys Portal. To send emails, users must first validate their email domain. Users can add email domains through the Portal’s Email Domains page. Users must add a domain before validating it.
Portal
Tool Widget: Send Email
TUTORIALTool Widget: Send EmailThe Email Widget goes under the tools category in missio™ Canvas.
missio
Email
Portal
Voice Widget: Make Outbound Call
TUTORIALVoice Widget: Make Outbound CallThe Make Outbound Call widget goes under the voice category in Missio™ Canvas.
Canvas
missio
Customer 3CX Licensing: Requesting a License
TUTORIALCustomer 3CX Licensing: Requesting a License Learn to purchase a 3CX license efficiently through the Voxtelesys Portal. Please note, this tutorial is for non-agents. This tutorial guides you through requesting a new license, selecting license size, choosing Voxtelesys hosting options, and specifying your trunk group. Understand payment methods and submit your license request seamlessly. Optimize your 3CX deployment by mastering the license acquisition process via the Voxtelesys Customer Portal.
Portal
Customer 3CX Licensing: Renewing a License
TUTORIALCustomer 3CX Licensing: Renewing a LicenseLearn to easily renew your 3CX license through the Voxtelesys Portal. Please note, this tutorial is for non-agents. This tutorial guides you through navigating to the "3CX Licensing" tab, selecting your license, and completing the renewal process. Choose your payment method and confirm the purchase seamlessly. Ensure continuous 3CX service and access invoices for your records. Optimize your license management with this straightforward guide.
Portal
Customer 3CX Licensing: Upgrading a License
TUTORIALCustomer 3CX Licensing: Upgrading a License Learn to easily upgrade your 3CX license through the Voxtelesys Portal. Please note, this tutorial is for non-agent accounts. This tutorial guides you through navigating to the "3CX Licensing" tab, selecting your license, and choosing the desired version and size. Understand payment options and submit your upgrade request seamlessly. Ensure your 3CX system evolves with your needs by mastering the license upgrade process with this straightforward guide.
Portal
