Learning Hub

Blogs

Stay connected with the latest trends, innovations, and insider insights in the world of telecommunications through the Voxtelesys blog, your gateway to a more connected future

Header Image

Popular Blogs

2024: A Year of Growth & Excellence for the Voxtelesys Support Team
Support
Business Solutions
3CX
2024: A Year of Growth & Excellence for the Voxtelesys Support TeamAt Voxtelesys, we pride ourselves on delivering unmatched support to our customers. In 2024, we took bold steps to enhance our support team, ensuring that our clients receive the expertise and assistance they need when they need it. With a focus on growth, certification, and strategic restructuring, our team is now better equipped than ever to deliver exceptional service. Learn More
3CX Version 20
Call Center
SMB
PBX
3CX Version 20Take advantage of our offer: No setup fees will be charged for upgrading to 3CX V20 with Hosting by Voxtelesys until March 2024! - 2 Core, 2 GB All 3CX's hosted by Voxtelesys come standard with a minimum of 2vCore and 4GB's of memory, so no worries here. - Sufficient Disk Space needed. Ensure a minimum of 5 GB of free disk space - The source list must remain unaltered for a successful upgrade; any modifications will result in failure Remove any additional source lists. If you are utilizing Microsoft Azure, verify by checking "cat /etc/apt/sources.list.d/microsoft-prod.list." Learn More
Introducing the Omnicast Email Builder: Precision, Power, and Personalization
Business Solutions
Flow Builder
Introducing the Omnicast Email Builder: Precision, Power, and PersonalizationIf email is one of your most important communication channels, why settle for tools that slow you down or limit what you can do? The new Omnicast Email Builder is designed to give you complete control over how your emails look, behave, and connect with your data—without compromising on compliance or performance. Learn More

All Blogs

3cx ccaas blog thumbnail
BLOG
CCaaS
3CX
Flow Builder
Transforming Contact Centers with 3CX as a CCaaS and VoxtelesysThe modern contact center landscape demands agility, intelligence, and seamless integrations. As businesses shift toward cloud-based solutions, 3CX emerges as a powerful Contact Center as a Service (CCaaS) platform, offering unmatched flexibility and cost savings. When combined with Voxtelesys’ advanced telecom solutions—including AI-powered call support, VAST Flow Builder, and Microsoft Teams Direct Routing—3CX becomes an all-in-one communication powerhouse for businesses seeking to optimize their customer interactions.
email builder thumbnail
BLOG
Business Solutions
Flow Builder
Introducing the Omnicast Email Builder: Precision, Power, and PersonalizationIf email is one of your most important communication channels, why settle for tools that slow you down or limit what you can do? The new Omnicast Email Builder is designed to give you complete control over how your emails look, behave, and connect with your data—without compromising on compliance or performance.
10dlc delays thumbnail
BLOG
10DLC
TCR
SMS
Tired of 10DLC Delays? Here’s How Voxtelesys Gets You Messaging FasterIf you’ve recently tried registering for 10DLC messaging, you’re likely familiar with the challenges: Long approval times, Unanswered support requests, Weeks of delays with no ability to send outbound SMS or MMS. You’re not alone. Many businesses come to Voxtelesys after facing roadblocks with other providers.
voxml thumbnail
BLOG
Flow Builder
Business Solutions
Calling
Introducing VoXML Pay: Secure Payment Processing in VAST Flow Builder & APIVoxtelesys continues to enhance VAST Flow Builder's and VAST API's capabilities, making it easier than ever to build dynamic, secure, and efficient call flows. With the introduction of the VoXML Pay widget, businesses can now integrate secure payment processing directly into their automated voice workflows, ensuring seamless transactions while maintaining compliance with PCI DSS security standards.
3cx agent license management thumbnail
BLOG
Portal
3CX
Calling
3CX License Management in the Voxtelesys Portal for AgentsWe're excited to announce the launch of 3CX License Management in the Voxtelesys Portal for Agents! Now, agents can easily view, renew, and upgrade their customers' 3CX licenses, submit purchase requests, and directly manage licenses up to 32SC—all within a streamlined, user-friendly interface. With flexible payment options and built-in approval workflows, agents can efficiently handle licensing needs while ensuring seamless service for their customers. Log in to the Voxtelesys Portal today and take control of your 3CX licensing like never before!
license management thumbnail
BLOG
3CX
Portal
Voxtelesys Portal: Your Central Hub for 3CX LicensingManaging your 3CX licenses has never been easier with the Voxtelesys Portal! Under the 3CX Licensing tab, customers gain full visibility into their active licenses, including expiration dates, license types, and renewal options. With seamless functionality, customers with a credit card on file can renew licenses instantly, while those without can submit upgrade or purchase requests for support to process. Additionally, customers working with an agent can approve or reject purchase requests directly in the portal. Take control of your licensing today with the Voxtelesys Portal, ensuring a hassle-free experience and uninterrupted service!
translate text widget thumbnail
BLOG
Flow Builder
Calling
Business Solutions
Effortless Real-Time Translation with VAST Flow BuilderThe new Translate Text widget in VAST Flow Builder simplifies real-time translation during calls. Just input the text you want translated, and the widget does the rest—seamlessly transforming your call flows into multilingual communication hubs.
voxtelesys 2025 portal thumbnail
BLOG
Portal
Calling
Business Solutions
What’s New in the Voxtelesys Portal for 2025The Voxtelesys Portal saw many exciting upgrades and features added throughout 2024. These improvements were designed to make the platform more powerful, user-friendly, and efficient. Here’s a look at the key updates we’ve made this year.
Voxtelesys 2024 what the team accomplished thumbnail
BLOG
Flow Builder
Business Solutions
IT Integration
What the Voxtelesys Development Team Accomplished in 20242024 has been a year of incredible growth and innovation for the Voxtelesys development team. From creating cutting-edge tools to enhancing existing features, our team has worked tirelessly to bring new value to our customers. Here are the highlights of what we accomplished this year
call labeling blog thumbnail
BLOG
Call Center
Calling
Stir/Shaken
What is Call Labeling?Call labeling refers to assigning labels, such as "SCAM RISK," to phone numbers to help prevent fraudulent activities. This system is designed to protect consumers from scams and is increasingly important in an era where trust in phone calls is declining due to the prevalence of robocalls and caller ID spoofing.
Pittsburgh data center blog thumbnail
BLOG
Call Center
Storage
Hosted
Pittsburgh Data Center Expanded: Doubling Down on Power & PerformanceAt Voxtelesys, our commitment to innovation and reliability continues to drive the growth of our PIT1 data center in Pittsburgh, Pennsylvania. PIT1 has undergone a significant expansion as a cornerstone of our operations, solidifying its role as a critical hub in our network infrastructure.
compliance and security blog thumbnail
BLOG
Compliance
Security
Call Center
Commitment to Compliance & Security: Our Journey ForwardAt Voxtelesys, we take pride in providing secure and reliable solutions for our customers. Earlier this year, we achieved HIPAA compliance, a critical milestone that enables us to collaborate with our clients under Business Associate Agreements (BAAs). This achievement reinforces our commitment to safeguarding sensitive information and meeting the highest standards of data protection.