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Stay connected with the latest trends, innovations, and insider insights in the world of telecommunications through the Voxtelesys blog, your gateway to a more connected future
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BLOGTransforming Contact Centers with 3CX as a CCaaS and VoxtelesysThe modern contact center landscape demands agility, intelligence, and seamless integrations. As businesses shift toward cloud-based solutions, 3CX emerges as a powerful Contact Center as a Service (CCaaS) platform, offering unmatched flexibility and cost savings. When combined with Voxtelesys’ advanced telecom solutions—including AI-powered call support, VAST Flow Builder, and Microsoft Teams Direct Routing—3CX becomes an all-in-one communication powerhouse for businesses seeking to optimize their customer interactions.
CCaaS
3CX
Flow Builder
BLOGIntroducing the Omnicast Email Builder: Precision, Power, and PersonalizationIf email is one of your most important communication channels, why settle for tools that slow you down or limit what you can do? The new Omnicast Email Builder is designed to give you complete control over how your emails look, behave, and connect with your data—without compromising on compliance or performance.
Business Solutions
Flow Builder
BLOGTired of 10DLC Delays? Here’s How Voxtelesys Gets You Messaging FasterIf you’ve recently tried registering for 10DLC messaging, you’re likely familiar with the challenges:
Long approval times, Unanswered support requests,
Weeks of delays with no ability to send outbound SMS or MMS. You’re not alone. Many businesses come to Voxtelesys after facing roadblocks with other providers.
10DLC
TCR
SMS
BLOGIntroducing VoXML Pay: Secure Payment Processing in VAST Flow Builder & APIVoxtelesys continues to enhance VAST Flow Builder's and VAST API's capabilities, making it easier than ever to build dynamic, secure, and efficient call flows. With the introduction of the VoXML Pay widget, businesses can now integrate secure payment processing directly into their automated voice workflows, ensuring seamless transactions while maintaining compliance with PCI DSS security standards.
Flow Builder
Business Solutions
Calling
BLOG3CX License Management in the Voxtelesys Portal for AgentsWe're excited to announce the launch of 3CX License Management in the Voxtelesys Portal for Agents! Now, agents can easily view, renew, and upgrade their customers' 3CX licenses, submit purchase requests, and directly manage licenses up to 32SC—all within a streamlined, user-friendly interface. With flexible payment options and built-in approval workflows, agents can efficiently handle licensing needs while ensuring seamless service for their customers. Log in to the Voxtelesys Portal today and take control of your 3CX licensing like never before!
Portal
3CX
Calling
BLOGVoxtelesys Portal: Your Central Hub for 3CX LicensingManaging your 3CX licenses has never been easier with the Voxtelesys Portal! Under the 3CX Licensing tab, customers gain full visibility into their active licenses, including expiration dates, license types, and renewal options. With seamless functionality, customers with a credit card on file can renew licenses instantly, while those without can submit upgrade or purchase requests for support to process. Additionally, customers working with an agent can approve or reject purchase requests directly in the portal. Take control of your licensing today with the Voxtelesys Portal, ensuring a hassle-free experience and uninterrupted service!
3CX
Portal
BLOGEffortless Real-Time Translation with VAST Flow BuilderThe new Translate Text widget in VAST Flow Builder simplifies real-time translation during calls. Just input the text you want translated, and the widget does the rest—seamlessly transforming your call flows into multilingual communication hubs.
Flow Builder
Calling
Business Solutions
BLOGWhat’s New in the Voxtelesys Portal for 2025The Voxtelesys Portal saw many exciting upgrades and features added throughout 2024. These improvements were designed to make the platform more powerful, user-friendly, and efficient. Here’s a look at the key updates we’ve made this year.
Portal
Calling
Business Solutions
BLOGWhat the Voxtelesys Development Team Accomplished in 20242024 has been a year of incredible growth and innovation for the Voxtelesys development team. From creating cutting-edge tools to enhancing existing features, our team has worked tirelessly to bring new value to our customers. Here are the highlights of what we accomplished this year
Flow Builder
Business Solutions
IT Integration
BLOGWhat is Call Labeling?Call labeling refers to assigning labels, such as "SCAM RISK," to phone numbers to help prevent fraudulent activities. This system is designed to protect consumers from scams and is increasingly important in an era where trust in phone calls is declining due to the prevalence of robocalls and caller ID spoofing.
Call Center
Calling
Stir/Shaken
BLOGPittsburgh Data Center Expanded: Doubling Down on Power & PerformanceAt Voxtelesys, our commitment to innovation and reliability continues to drive the growth of our PIT1 data center in Pittsburgh, Pennsylvania. PIT1 has undergone a significant expansion as a cornerstone of our operations, solidifying its role as a critical hub in our network infrastructure.
Call Center
Storage
Hosted
BLOGCommitment to Compliance & Security: Our Journey ForwardAt Voxtelesys, we take pride in providing secure and reliable solutions for our customers. Earlier this year, we achieved HIPAA compliance, a critical milestone that enables us to collaborate with our clients under Business Associate Agreements (BAAs). This achievement reinforces our commitment to safeguarding sensitive information and meeting the highest standards of data protection.
Compliance
Security
Call Center
