Learning Hub

Blogs

Stay connected with the latest trends, innovations, and insider insights in the world of telecommunications through the Voxtelesys blog, your gateway to a more connected future

Header Image

Popular Blogs

2023: Year in Review

2023: Year in Review

3CX
Call Center
Business Solutions
2023: Year in ReviewAs we transition into the new year, Voxtelesys is proud to share some of this past year’s accomplishments that helped define our path toward continued innovation. We look to carry the same level of growth, innovation, and advancement into 2024. Let’s dive into some of this past year’s exciting developments that have shaped Voxtelesys’ commitment to providing cutting-edge solutions. Learn More
3CX Version 20

3CX Version 20

Call Center
SMB
PBX
3CX Version 20Take advantage of our offer: No setup fees will be charged for upgrading to 3CX V20 with Hosting by Voxtelesys until March 2024! - 2 Core, 2 GB All 3CX's hosted by Voxtelesys come standard with a minimum of 2vCore and 4GB's of memory, so no worries here. - Sufficient Disk Space needed. Ensure a minimum of 5 GB of free disk space - The source list must remain unaltered for a successful upgrade; any modifications will result in failure Remove any additional source lists. If you are utilizing Microsoft Azure, verify by checking "cat /etc/apt/sources.list.d/microsoft-prod.list." Learn More
Host Your 3CX with Voxtelesys

Host Your 3CX with Voxtelesys

Business Solutions
Call Center
Hosted
Host Your 3CX with VoxtelesysEffective communication is the cornerstone of success in today's fast-paced business environment. As organizations strive to enhance their telecommunication infrastructure, 3CX emerges as a leading CCaaS solution, offering flexibility, scalability, and powerful features. Partnering with Voxtelesys, a renowned name in telecommunications, provides premium hosting and support for your 3CX setup, ensuring seamless, secure, and superior business communication. Why Choose 3CX? 3CX is an open-platform, software-based PBX system that delivers voice calls, video conferencing, live chat, and SMS. It's designed for businesses of all sizes, helping to reduce communication costs, improve customer experience, and boost productivity. The Voxtelesys Advantage offers unmatched reliability, optimized performance, enhanced security, scalable solutions, and expert support, ensuring your 3CX system effectively addresses voice communications' unique demands effectively. With Voxtelesys, transitioning to or upgrading your 3CX system is seamless, providing a robust, reliable, and efficient communication system that is essential in the digital age. Hosting your 3CX with Voxtelesys gives your business a competitive edge, transforming how your organization connects, collaborates, and thrives. Learn More

All Blogs

What is Split DNS and how do I implement it in 3CX V20

What is Split DNS and how do I implement it in 3CX V20

BLOG
CCaaS
Call Center
3CX
What is Split DNS and how do I implement it in 3CX V20Split DNS is a network configuration technique that allows a domain name to resolve to different IP addresses based on the origin of the request - internal network or external internet. This is particularly beneficial for organizations looking to manage traffic efficiently for VoIP systems like 3CX. The move to using FQDNs over internal IP addresses in systems like 3CX V20 is driven by the need for enhanced security, simplified configuration, better NAT compatibility, and easier certificate management. Implementing Split DNS in 3CX V20 involves configuring DNS settings to ensure FQDNs resolve to the internal 3CX server's IP address for internal requests while Cloudflare's API manages external requests. The upgrade to version 20 signifies a significant shift towards using FQDNs for system-wide communication, enhancing security and network efficiency.
Host Your 3CX with Voxtelesys

Host Your 3CX with Voxtelesys

BLOG
Business Solutions
Call Center
Hosted
Host Your 3CX with VoxtelesysEffective communication is the cornerstone of success in today's fast-paced business environment. As organizations strive to enhance their telecommunication infrastructure, 3CX emerges as a leading CCaaS solution, offering flexibility, scalability, and powerful features. Partnering with Voxtelesys, a renowned name in telecommunications, provides premium hosting and support for your 3CX setup, ensuring seamless, secure, and superior business communication. Why Choose 3CX? 3CX is an open-platform, software-based PBX system that delivers voice calls, video conferencing, live chat, and SMS. It's designed for businesses of all sizes, helping to reduce communication costs, improve customer experience, and boost productivity. The Voxtelesys Advantage offers unmatched reliability, optimized performance, enhanced security, scalable solutions, and expert support, ensuring your 3CX system effectively addresses voice communications' unique demands effectively. With Voxtelesys, transitioning to or upgrading your 3CX system is seamless, providing a robust, reliable, and efficient communication system that is essential in the digital age. Hosting your 3CX with Voxtelesys gives your business a competitive edge, transforming how your organization connects, collaborates, and thrives.
Voxtelesys Portal: Setup & Use Made Easy

Voxtelesys Portal: Setup & Use Made Easy

BLOG
Voxtelesys Portal: Setup & Use Made EasyThis guide empowers you to launch and manage your Voxtelesys communication system, covering setup, features like call routing & spam management, and ongoing support. Explore more on our website to tailor it to your specific business needs.
2023: Year in Review

2023: Year in Review

BLOG
3CX
Call Center
Business Solutions
2023: Year in ReviewAs we transition into the new year, Voxtelesys is proud to share some of this past year’s accomplishments that helped define our path toward continued innovation. We look to carry the same level of growth, innovation, and advancement into 2024. Let’s dive into some of this past year’s exciting developments that have shaped Voxtelesys’ commitment to providing cutting-edge solutions.
3CX Version 20

3CX Version 20

BLOG
Call Center
SMB
PBX
3CX Version 20Take advantage of our offer: No setup fees will be charged for upgrading to 3CX V20 with Hosting by Voxtelesys until March 2024! - 2 Core, 2 GB All 3CX's hosted by Voxtelesys come standard with a minimum of 2vCore and 4GB's of memory, so no worries here. - Sufficient Disk Space needed. Ensure a minimum of 5 GB of free disk space - The source list must remain unaltered for a successful upgrade; any modifications will result in failure Remove any additional source lists. If you are utilizing Microsoft Azure, verify by checking "cat /etc/apt/sources.list.d/microsoft-prod.list."
Voxtelesys Partners with CISA

Voxtelesys Partners with CISA

BLOG
Ask the Experts
PCI/HIPAA
SaaS
Voxtelesys Partners with CISAAs the rise of cybersecurity attacks on telecommunication providers increases, Voxtelesys has recognized the need to take proactive measures to protect sensitive information, intellectual property, and customer data from cyber attacks. For this reason (and many others) Emergency Weather Broadcasts, Bomb Defusals, Emergency Services, Schools, Government Agencies, Hospitals, Banks, and many more trust Voxtelesys with redundant and secure communication Every. Single. Day. The continued trust from these companies, and organizations of all levels, have helped make Voxtelesys a critical infrastructure to the United States. In recognizing our growing importance to the communication sector, and to further attest security as our top priority at Voxtelesys, we have decided to partner with Cybersecurity and Infrastructure Security Agency (CISA). By integrating with CISA, Voxtelesys can now offer our customers unparalleled voice and messaging security. Here are just a few ways CISA helps Voxtelesys take proactive measures to protect our sensitive information, intellectual property, and customer data from cyber attacks:
3CX Titanium Partnership

3CX Titanium Partnership

BLOG
SMB
Knowledgebase
3CX
3CX Titanium PartnershipVoxtelesys is a telecommunications company that provides a variety of services for businesses, including SIP trunking, 3CX hosting, 3CX support, and advanced Call Center Solutions. In 2023, Voxtelesys is proud to announce it has reached 3CX Titanium Partnership. By becoming a Titanium Partner with 3CX, we at Voxtelesys have proven our ability to provide resources and support to help 3CX customers succeed.
Hosting & Support

Hosting & Support

BLOG
SMB
Knowledgebase
PBX
Hosting & SupportSo you’re looking to host with Voxtelesys? Congratulations, you just made a smart telecom decision! At Voxtelesys, our Support Engineers are passionate about ensuring our customers are set up with a phone system that is form fitted specifically to their needs.
Porting - What to Expect

Porting - What to Expect

BLOG
Call Center
SMB
Ask the Experts
Porting - What to ExpectWelcome to the porting blog post! My name is Matt White and I'm the head of the Porting Department at Voxtelesys. In this blog I'll be covering the porting process and what to expect when porting your phone numbers to Voxtelesys. My goal is to make the rather frustrating and confusing porting process, as clear as possible. So let's get your numbers ported!
Why Host Your 3CX with Voxtelesys?

Why Host Your 3CX with Voxtelesys?

BLOG
SMB
Ask the Experts
SIP/VoIP
Why Host Your 3CX with Voxtelesys?As 3CX continues to be a global leader in unified communication, Voxtelesys is proud to be considered one of their preferred service providers. As a Titanium Partner and Solutions Provider of 3CX, our customers will be able to take advantage of all the features 3CX has to offer while maintaining all the service and support of Voxtelesys.
Redundant, Reliable, Resilient, Robust.

Redundant, Reliable, Resilient, Robust.

BLOG
Call Center
SMB
Ask the Experts
Redundant, Reliable, Resilient, Robust.After the [Denial of Service incidents in the telecom industry in 2021](https://voxtelesys.com/learning-hub/blogs/Increase-in-DDoS-Attacks-on-VoIP-Carrier), we decided (out of an abundance of caution) to revamp our network. A DDoS Attack tries to use up an application's resources, causing the application to be unresponsive to legitimate users. We implemented a protection solution to mitigate traffic patterns, spot unwanted traffic, and enhance our network security practices.
SMS Registration

SMS Registration

BLOG
Call Center
SMB
3CX
SMS RegistrationSince the beginning of February 2021, the major wireless carriers (Verizon, AT&T, and T-Mobile) have been working with The Campaign Registry (TCR) to implement a process to register everyone using VoIP and US local phone numbers to send SMS or MMS messages. All US local (NANP) VoIP SMS numbers must be registered with the TCR, this includes low-volume customers/numbers. A couple of reasons for the TCR and campaign registration: (1) it protects the end-user from spam (2) and it keeps further FCC requirements and regulations from being implemented.