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2024: A Year of Growth & Excellence for the Voxtelesys Support Team

2024: A Year of Growth & Excellence for the Voxtelesys Support Team

Support
Business Solutions
3CX
2024: A Year of Growth & Excellence for the Voxtelesys Support TeamAt Voxtelesys, we pride ourselves on delivering unmatched support to our customers. In 2024, we took bold steps to enhance our support team, ensuring that our clients receive the expertise and assistance they need when they need it. With a focus on growth, certification, and strategic restructuring, our team is now better equipped than ever to deliver exceptional service. Learn More
3CX Version 20

3CX Version 20

Call Center
SMB
PBX
3CX Version 20Take advantage of our offer: No setup fees will be charged for upgrading to 3CX V20 with Hosting by Voxtelesys until March 2024! - 2 Core, 2 GB All 3CX's hosted by Voxtelesys come standard with a minimum of 2vCore and 4GB's of memory, so no worries here. - Sufficient Disk Space needed. Ensure a minimum of 5 GB of free disk space - The source list must remain unaltered for a successful upgrade; any modifications will result in failure Remove any additional source lists. If you are utilizing Microsoft Azure, verify by checking "cat /etc/apt/sources.list.d/microsoft-prod.list." Learn More
3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration

3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration

3CX
911
Calling
3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration3CX is leading the telecommunications industry with its new release, v20, which features an innovative integration of Dynamic E911. The main change in this update is that 3CX has decided to use geo-routing headers. This move simplifies the process and enhances the reliability and efficiency of emergency call routing. Learn More
Home / Learning Hub / Blogs / Commitment to Compliance & Security: Our Journey ForwardFAQs
Commitment to Compliance & Security: Our Journey Forward
Compliance
Security
Call Center

At Voxtelesys, we take pride in providing secure and reliable solutions for our customers. Earlier this year, we achieved HIPAA compliance, a critical milestone that enables us to collaborate with our clients under Business Associate Agreements (BAAs). This achievement reinforces our commitment to safeguarding sensitive information and meeting the highest standards of data protection.

But compliance is not a one-time effort—it’s a continuous journey. As we look to the future, we’re making significant changes to enhance our security posture and prepare for the next steps in our compliance roadmap.

secure computer with big lock



Embracing SSO and Zero Trust Security

Growth often brings the need for evolution, and that’s exactly where we find ourselves. To better support our expanding operations and strengthen our security framework, we’ve made the decision to implement Single Sign-On (SSO), paving the way for a seamless transition into a Zero Trust security architecture.

This was not an easy choice. As long-standing proponents of open-source solutions, we’ve always championed their growth and usage. However, with a deep sense of responsibility toward our customers and their data, we’ve opted to partner with Google for this next phase. Google’s robust tools and infrastructure provide the scalability and security we need to meet our ambitious compliance goals.



Compliance Roadmap for 2025

Our move to a stronger security framework sets the stage for a year of significant milestones:


illustration of a studious lady next to a massive checklist

  • SOC 1 and SOC 2 Compliance: Scheduled for completion in Q1 2025, these certifications will enhance our transparency and accountability for financial reporting and operational security.
  • PCI DSS Compliance: Planned for Q2 2025, this will ensure that we meet stringent standards for securely handling credit card data.
  • ISO/IEC 27001 Certification: By Q3 2025, we aim to achieve this globally recognized standard for managing information security.

These certifications are more than just checkboxes—they represent our commitment to being a responsible and trusted partner for our clients.



Looking Ahead

While it was difficult to step away from some of our open-source roots, this transition marks an exciting new chapter for Voxtelesys. By investing in advanced security and compliance frameworks, we’re building a future where our customers can have absolute confidence in the safety and reliability of our solutions.

As we move forward, our focus remains on balancing innovation with responsibility. We are optimistic about what lies ahead and are dedicated to continuing this journey with transparency and integrity. Stay tuned as we achieve these milestones and take Voxtelesys to new heights. Contact us today!


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