Voxtelesys

For local numbers, it takes around 1-2 weeks depending on the responsiveness of the losing carrier (your old carrier). The porting process itself should be seamless, with little to no downtime.

Our SIP service is no contract, month-to-month. A contract may be used only under a special design or application.

Yes! Voxtelesys currently offers 3CX as a hosted PBX solution. 3CX is robust, easy to configure, secure, and much, much more.

Absolutely! Voxtelesys takes PBX hosting seriously, we make sure your PBX is on the recommended hardware and gets a static IP address. On top of that, our hosting is more than just a platform, we also handle the following: manage updates, monitor PBX health and errors, nightly PBX snapshots (backups are held for 5 days), and our data centers are on core backbone fiber routes in the U.S.

Yes, we are a platinum partner and a preferred carrier. We currently staff multiple expert certified technicians.
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Yes, our staff of support engineers are required to build and deploy a FreePBX in training. We also have many videos and tutorials on the subject.

Yes, our staff can help with configuring a solution. We also have the following tutorial on the subject: https://voxtelesys.com/tutorials/ata-configs

The VoxSBC is a session border controller (SBC) that Voxtelesys developed to connect Teams to our SIP trunking! We host the SBC in our data facilities, taking the burden of hosting your own SBC.

Voxtelesys offers flexible pricing, better support, and better quality! With our service, you no longer pay per user, you can pay for what you use (Metered) or pay per simultaneous call path (Unlimited). Now there is no more paying for users who do not talk often! Voxtelesys also offers other services like fax to email, SMS/MMS (texting), and account management through our Portal.

Setting up a direct routing SBC can be quite intimidating, but Voxtelesys has made it easy. With our SBC wizard you can create your Teams Direct Routing in no time! If you want a reference, you can see these guides and videos: https://voxtelesys.com/tutorials/ms-teams

Reach out to our sales team at sales@voxtelesys.com and they will get you started. Soon you will be able to create your own VoxSBC directly from our Portal!

Yes! We can host any size 3CX, as well as support failover instances!
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Yes! Voxtelesys has a Portal to help manage your account, see call records, view max calls, and order/manage phone numbers. We are continually updating our Portal, so make sure to check back often!

Voxtelesys supports the following codecs: G.711 Ulaw (PCMU), G.711 Alaw (PCMA), G.729, T.38, and RFC2833.

Voxtelesys is an interconnected VoIP carrier and is compliant with Stir/Shaken!

Yes. For the U.S. and Canada, all per minute calls are billed in 6 second increments. It does not sound like much, but with frequent calling, the 6 second increments can share quite a lot over 60 second billing.

Yes! Voxtelesys supports faxing over T.38 and G.711. We even have a fax to email service that allows you to send and receive faxes from your email. Check out VoxFax!

Yes, all resting data is stored via AES-256 encryption. All transitional data is sent via TLS encryption. Furthermore, we offer the ability to password protect PDFs for both sending and receiving faxes.

If you are a GCC (Government Community Cloud) or DoD (Department of Defense) allowed account in Teams, then yes. However, all other accounts have to use Microsoft's calling plan to use the VoxSBC for an audio conference. We hope this is going to change soon! Once it does, we will make a guide on how to!

Yes! We have made the process simple. We allow you to integrate directly with your MS Team's environment. Furthermore, our ability to do both SBC and direct routing allows you to seamlessly share your telecommunications across both platforms, without the need for complex routing tables within 3CX or Teams.
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Voxtelesys is an interconnected VoIP carrier that is compliant with Stir/Shaken. We are signing calls for 3CX customers! If you have any concerns please reach out to your Account Manager for clarification.
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Yes, originating and terminating carriers that have S/S enabled on their network will evaluate all calls from every outbound number without the business having S/S implemented.
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Yes, S/S has a three-level system to categorize the essential information about the caller into levels of “attestation” for the call. These attestation levels characterize a caller’s right to use a particular number. Full attestation, also known as “A-attestation,” has several requirements but provides the highest level of confidence by Voxtelesys. Customers meeting the below conditions will receive an A-Attestation: customers' calls that originate on the Voxtelesys network, customers' CLID is a phone number on record with Voxtelesys, customer is known to Voxtelesys, and is located in the U.S. or Canada.
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Voxtelesys is an interconnected VoIP carrier that is compliant with Stir/Shaken. We are currently signing calls for Microsoft Teams customers! If you have any concerns, please reach out to your Account Manager for clarification.
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Yes we do. It is the law.
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A DDoS attack is an attempt to disrupt the normal flow of traffic on a targeted server, service, or network by overwhelming the targeted and upstream systems with a flood of traffic. A DDoS attack achieves its goal by using multiple compromised network-connected devices or "bots" as sources of attack/exploit.
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DDoS attacks are performed by networks of Internet-connected computers infected with malware. Malware can infect any device connected to the Internet, including computers, smartphones, tablets, routers, printers, and IoT devices. These individual devices are called bots (or zombies), and a group of them is called a botnet. Once a botnet is established, the attacker is then able to direct an attack through the bots by sending remote instructions to them. When a botnet attacks a victim's server or network, each bot in the botnet sends requests to the targeted server or network, potentially overwhelming the server or network, resulting in a DDoS denial of service. Separating the attack traffic from normal VoIP traffic can be difficult because each bot is a legitimate internet device.
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The most obvious symptom is when a site or service becomes slow or unavailable. However, further investigations are usually required because many reasons, such as a legitimate spike in traffic or a server crash, can cause similar performance issues. There are other, more specific indicators of a DDoS attack. For example, each has its own profile or fingerprint. These unique indicators allow service providers to create complex response plans to mitigate the attack with little to no effect.
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What exactly is a DDoS application-layer attack? How does it differ from other types of attacks? And why should you care? An application-layer attack is a type of cyber-attack that targets applications rather than networks or devices. DDoS attacks against websites are often overlooked because hackers don’t need to hack into computers to steal data directly. Hackers target the control processes of the software, which prevents the software from operating normally. These attacks are difficult to detect because they mimic real application traffic. And stopping them is even harder because there is no way to stop the mimic attack without impacting the actual traffic.