Voxtelesys

A PBX (Private Branch Exchange) is a private telephone network used within a company or organization. These can be used to communicate internally or with the rest of the world with the help of further channels such as VoIP, etc.

PBX Lines/SIP Lines are interchangeable with "ports," "channels," "concurrent call paths," and "SIM calls - Simultaneous Calls."

Yes. You can port your old numbers over to us. Start by filling out our form: https://portal.voxtelesys.net/port

For local numbers, it takes around 1-2 weeks depending on the responsiveness of the losing carrier (your old carrier). The porting process itself should be seamless, with little to no downtime.

Our SIP service is no contract, month-to-month. A contract may be used only under a special design or application.

E911, or Enhanced 911, ties a location to a 911 call. It is required for every PBX, so we configure it after you sign up.
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DID stands for Direct Inward Dial, which is essentially a phone number that is used over SIP/VoIP. DIDs can be dialed from anywhere just like an old POTS/landline. Your Voxtelesys DID can also be used for outbound dialing!

To get support, please reach out via email: support@voxtelesys.com or by phone: 701-929-9797.

A short duration (SD) call is any call that is less than 6 seconds. We allow a maximum of 15% for SD calls on our network. If you have more than 15% of calls under 6 seconds, we can get your account set up on our call center routes that allow a higher percentage of SD calls. For more information, please contact: support@voxtelesys.com or by phone: 701-929-9797.

A Hosted PBX is a phone system installed in a cloud environment. The benefits of having a Hosted PBX includes reducing networking gear/servers in your office and allowing remote access. It also typically allows for remote connections via soft clients, like computer/mobile apps, making remote work a reality.

Yes! Voxtelesys currently offers 3CX as a hosted PBX solution. 3CX is robust, easy to configure, secure, and much, much more.

Absolutely! Voxtelesys takes PBX hosting seriously, we make sure your PBX is on the recommended hardware and gets a static IP address. On top of that, our hosting is more than just a platform, we also handle the following: manage updates, monitor PBX health and errors, nightly PBX snapshots (backups are held for 5 days), and our data centers are on core backbone fiber routes in the U.S.

Yes! Voxtelesys has a Portal to help manage your account, see call records, view max calls, and order/manage phone numbers. We are continually updating our Portal, so make sure to check back often!

Disconnected numbers (or out of service numbers) are likely to get rejected by the losing carrier, as the number will not have a service address or authorization name. If the number does have an address and authorization name, then the number should be portable with the correct information.

Due to the prevalence of abusive robocalls, multiple carriers have ramped up blocking programs. While this is aimed at scammers, your business may be unintentionally affected. Unfortunately, Voxtelesys cannot do anything to remove, change, or influence the spam rating; however, we do have links for the most popular spam filter vendors so you can get your number cleared up! Please reach out to support for more information.

Voxtelesys supports the following codecs: G.711 Ulaw (PCMU), G.711 Alaw (PCMA), G.729, T.38, and RFC2833.

Yes! You can pick the number you want when ordering from our Portal. You can pick by either area code, area code + city code, or by the rate center. Once they are ordered, they are instantly provisioned and ready to use!

Voxtelesys is an interconnected VoIP carrier and is compliant with Stir/Shaken!

Six second billing means that there are ten billing cycles in a single minute. If you talk for 41 seconds, your call would be rounded up to the nearest 6 second increment (48) and you would only be billed for 48 seconds worth, rather than a full minute.

Yes. For the U.S. and Canada, all per minute calls are billed in 6 second increments. It does not sound like much, but with frequent calling, the 6 second increments can share quite a lot over 60 second billing.

Yes! Voxtelesys supports faxing over T.38 and G.711. We even have a fax to email service that allows you to send and receive faxes from your email. Check out VoxFax!

Yes, all resting data is stored via AES-256 encryption. All transitional data is sent via TLS encryption. Furthermore, we offer the ability to password protect PDFs for both sending and receiving faxes.

As more voice carriers roll out S/S, phone numbers and sources of calls will be verified. When a call is validated, the consumer will be notified with a verification keyword or symbol on the incoming call display. If the call cannot be verified, the call may be blocked or the consumer will be notified on their caller ID screen warning of a potential scam call. The purpose of notifications is to allow consumers to decide whether they wish to answer, ignore, or block the number. With S/S and other anti-robocall protections in place to stop scam calls, consumers should feel more confident and empowered about only answering the calls they want to receive.
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Currently, S/S applies to phone calls only. However, work is ongoing in the communications industry to evaluate the best authentication method for SMS/text messaging.
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Yes, originating and terminating carriers that have S/S enabled on their network will evaluate all calls from every outbound number without the business having S/S implemented.
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Yes, S/S will help prevent illegal call spoofers from abusing brand reputations and unlawfully utilizing phone numbers on the Caller ID that are not registered to them.
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Yes, both American and Canadian legislators/regulators have required that carriers adopt S/S call authentication solutions. However, the United States and Canada have different legislative timelines for implementation. Tier one carriers in the U.S. have begun rolling out S/S capabilities, while leading Canadian operators are testing S/S implementations.
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Yes, S/S has a three-level system to categorize the essential information about the caller into levels of “attestation” for the call. These attestation levels characterize a caller’s right to use a particular number. Full attestation, also known as “A-attestation,” has several requirements but provides the highest level of confidence by Voxtelesys. Customers meeting the below conditions will receive an A-Attestation: customers' calls that originate on the Voxtelesys network, customers' CLID is a phone number on record with Voxtelesys, customer is known to Voxtelesys, and is located in the U.S. or Canada.
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Unified communications (UC) refers to a ubiquitous and comprehensive approach to communication and collaboration for the modern workforce. Unified Communications includes: voice calls, video conferencing, instant messaging (IM), file sharing, and more. Efficient collaboration, especially work from home employees, is a key differentiating factor for enterprises. When employees can communicate across a wide variety of devices, apps, and media types; they are more productive. The ability to not only communicate in real-time using a variety of mediums, but also to share documents from a single interface, can transform employee efficiencies. An effective UC strategy also offers consistent experiences so that employees can seamlessly connect across multiple channels and locations, wherever they are located or have a data connection. Consistency ensures that users can quickly collaborate workflows without learning an extensive set of disparate tools. From a business viewpoint, standardized and integrated tools are also much easier to manage. Fragmented systems require more training to ensure everything continues to function and to troubleshoot issues efficiently. That is why consolidating communication capabilities into one platform can bring enormous efficiencies to your IT staff.
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Cloud telephony (or cloud calling) is a method for providing voice communication services through the cloud-hosted environment, rather than using on-premises systems. Though employees may not notice the difference, with cloud telephony, all services and data are securely stored on cloud servers that are accessible through the Internet. Cloud Telephone service differs from the past. Businesses no longer require a physical Private Branch Exchange (PBX) phone system at each of their office locations. The traditional PBX requires physical space, like a closet or server room, and a telecom expert to maintain the system. This private phone system would also link to the PSTN or SIP Trunk service provider for external phone calls, but any changes often required rerouting wires and interruptions to employees. With cloud telephony, calls are sent to a hosted PBX off-site, which controls IP phones in multiple locations and across multiple networks. PBX changes can easily be configured in a few minutes rather than dealing with physical wires when changes need to be made. In addition, cloud telephony makes communication remote accessible. In the past, when employees left the office, they would need to have calls forwarded to their mobile phone. However, with cloud telephony and unified communications, users seamlessly send and receive calls from nearly any Internet-enabled device.
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