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  • Coffee Talk: Explaining Business VoIP
  • Coffee Talk: Explaining Business VoIP

    November 14th, 2017

    One reason we began this blog was to present business VoIP topics in a way that made sense to everyone. The truth is, business VoIP is complicated. The process that a call goes through before it reaches your phone, and the technology behind that process, is complicated. It involves internal networks, carriers, ISPs, switches, servers, PBXs, IP addresses, protocols, hops…See how easy it is to get bogged down in jargon?

    Not being an expert is okay. That’s why your company hired a talented IT staff that manages and supports the complex systems that keep your business humming. But when you’re one of the people who makes business decisions about the products and services that integrate with those systems, you need a general understanding of the concepts.

    We believe in an empowered consumer. That’s why we created our Explain It series. Over the past year, we’ve put together several blog posts that explain everything from the jargon and abbreviations that populate the language of telecom to the business VoIP services that helps a call center maximize their investments. We love metaphors, so that’s how we explain things. We also love sports and movie references. The goal is to make it feel like we’re discussing business VoIP over a cup of coffee in the most enjoyable way possible. They’re conversational and easy to understand. Here is a quick rundown of our Explain It posts in one easy reference.

    The Language of Telecom

    If you don’t know the difference between a PBX and a packet, you’re not alone. Your IT staff trained for years to work with the technology of telecom. That’s why we created our Language of Telecom series. We cover the essential terms of telecom and the terms associated specifically with business VoIP. Don’t get lost in alphabet soup. So, when you’re comparing the benefits of using 3CX, Elastix, FreePBX, Asterisk, or a custom solution, you’ll know the jargon.

    Business VoIP and SIP

    If you don’t know what SIP is, that’s okay. It’s an important, but rarely discussed function of the Internet. We explain that. We also discuss how powerful SIP can be by using SIP trunking. Because business VoIP and SIP rely on your company’s network and Internet connection, we cover the basics of bandwidth and codecs. Because business VoIP depends on your network, we also discuss the basics of SIP firewall security. Finally, a modern service that doesn’t integrate with your information systems isn’t modern at all. So, we explain an API and how it can help integrate business VoIP services into your CRM, call center software, and more.

    Call Centers

    We love call centers. There couldn’t be a better match for business VoIP. SIP trunking makes running a call center easier. But the variety of services available with business VoIP provide a call center with a swiss army knife of technology. Inbound routing is important for good customer service. We explain that using basketball. One of the most essential tools a call center has is a dialer. Not only do we explain dialer technology, we also discuss predictive dialing and how it benefits a call center; dynamic caller ID (also called local presence dialing); and how to stay on the right side of the TCPA.

    No matter what your business VoIP needs may be, we can help. Whether it’s helping create a phone system from the ground up, providing SIP service, premium routing, or custom application development, we’re ready to help you take your business's communications to the next level. Contact us today. Our agents are ready to listen and won’t bog you down with unnecessary jargon.

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    Coffee Talk: Explaining Business VoIP