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One reason we began this blog was to present business VoIP topics in a way that made sense to everyone. The truth is, business VoIP is complicated. The process that a call goes through before it reaches your phone, and the technology behind that process, is complicated. It involves internal networks, carriers, ISPs, switches, servers, PBXs, IP addresses, protocols, hops…See how easy it is to get bogged down in jargon?
Not being an expert is okay. That’s why your company hired a talented IT staff that manages and supports the complex systems that keep your business humming. But when you’re one of the people who makes business decisions about the products and services that integrate with those systems, you need a general understanding of the concepts.
We believe in an empowered consumer. That’s why we created our Explain It series. Over the past year, we’ve put together several blog posts that explain everything from the jargon and abbreviations that populate the language of telecom to the business VoIP services that helps a call center maximize their investments. We love metaphors, so that’s how we explain things. We also love sports and movie references. The goal is to make it feel like we’re discussing business VoIP over a cup of coffee in the most enjoyable way possible. They’re conversational and easy to understand. Here is a quick rundown of our Explain It posts in one easy reference.
No matter what your business VoIP needs may be, we can help. Whether it’s helping create a phone system from the ground up, providing SIP service, premium routing, or custom application development, we’re ready to help you take your business's communications to the next level. Contact us today. Our agents are ready to listen and won’t bog you down with unnecessary jargon.