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Celebrating a Year of Success: 3CX v20 Upgrades with Voxtelesys

Celebrating a Year of Success: 3CX v20 Upgrades with Voxtelesys

3CX
Business Solutions
Call Center
Celebrating a Year of Success: 3CX v20 Upgrades with Voxtelesys2024 has been an incredible year for 3CX upgrades, and we’re proud to announce a milestone worth celebrating! Over the past 12 months, our team at Voxtelesys has completed or assisted in over 1,000 upgrades to 3CX Version 20. Of these, more than 700 upgrades took place within our hosted environments, ensuring our clients enjoy a seamless transition with optimized performance and management capabilities. Learn More
A Year of Success at Voxtelesys: Milestones and Achievements

A Year of Success at Voxtelesys: Milestones and Achievements

Call Center
Business Solutions
A Year of Success at Voxtelesys: Milestones and AchievementsAt Voxtelesys, 2024 has been a year of expansion, connection, and milestones. From attending industry-leading conferences to growing our network and hosting our first training event, we’ve made significant strides in advancing our capabilities and strengthening our relationships with partners and clients alike. Here’s a look back at some of the highlights. Learn More
2024: A Year of Growth & Excellence for the Voxtelesys Support Team

2024: A Year of Growth & Excellence for the Voxtelesys Support Team

Support
Business Solutions
3CX
2024: A Year of Growth & Excellence for the Voxtelesys Support TeamAt Voxtelesys, we pride ourselves on delivering unmatched support to our customers. In 2024, we took bold steps to enhance our support team, ensuring that our clients receive the expertise and assistance they need when they need it. With a focus on growth, certification, and strategic restructuring, our team is now better equipped than ever to deliver exceptional service. Learn More

Popular Blogs

2024: A Year of Growth & Excellence for the Voxtelesys Support Team

2024: A Year of Growth & Excellence for the Voxtelesys Support Team

Support
Business Solutions
3CX
2024: A Year of Growth & Excellence for the Voxtelesys Support TeamAt Voxtelesys, we pride ourselves on delivering unmatched support to our customers. In 2024, we took bold steps to enhance our support team, ensuring that our clients receive the expertise and assistance they need when they need it. With a focus on growth, certification, and strategic restructuring, our team is now better equipped than ever to deliver exceptional service. Learn More
3CX Version 20

3CX Version 20

Call Center
SMB
PBX
3CX Version 20Take advantage of our offer: No setup fees will be charged for upgrading to 3CX V20 with Hosting by Voxtelesys until March 2024! - 2 Core, 2 GB All 3CX's hosted by Voxtelesys come standard with a minimum of 2vCore and 4GB's of memory, so no worries here. - Sufficient Disk Space needed. Ensure a minimum of 5 GB of free disk space - The source list must remain unaltered for a successful upgrade; any modifications will result in failure Remove any additional source lists. If you are utilizing Microsoft Azure, verify by checking "cat /etc/apt/sources.list.d/microsoft-prod.list." Learn More
3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration

3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration

3CX
911
Calling
3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration3CX is leading the telecommunications industry with its new release, v20, which features an innovative integration of Dynamic E911. The main change in this update is that 3CX has decided to use geo-routing headers. This move simplifies the process and enhances the reliability and efficiency of emergency call routing. Learn More
Home / Learning Hub / Blogs / Understanding the Language of Telecom Part 2FAQs
Understanding the Language of Telecom Part 2
SIP/VoIP
Explain It

PSTN, Exchanges, PBX

Terminology matters. When you’re communicating with clients and customers, a quick way to lose credibility is to misuse or mispronounce an important word or employ the wrong acronym. This is especially true in the perpetually changing world of telecom, where conversations are often punctuated with industry jargon, buzzwords, and abbreviations. If you’re looking for a new voice solution for your business, it’s critical that you understand the basics of the language.

In Part One we discussed one of the most overwhelming aspects for newcomers to the alphabet soup of telecommunications. Here in Part Two we simplify things, give you the basics, allowing you to focus on what is important to your bottom line.



Public Switched Telephone Network

When you make a phone call, there are two broad ways in which that call is connected. The traditional method uses the public switched telephone network, or the PSTN, which was designed to carry speech and sound across a vast expanse. If you have ever strung a wire between two cups, you understand the basic principle of transmitting sound along a wire. However, since stringing lines between every possible phone connection is impractical, the PSTN served to establish and sustain phone calls, beginning with operators who manually connected your line with the line of the person you wanted to reach.

Due to its long history, there are still some misconceptions surrounding the PSTN, including:

  1. The PSTN is an analog relic
  2. The PSTN only carries voice communications

In fact, while analog telephony is on its last legs, the PSTN is now almost entirely digital, with the ability to carry a multitude of services over its lines, including audio, video, and data.



Telephone Exchanges

Those operators who connected calls worked at a telephone exchange, where they operated switchboards which linked the lines. As network technology progressed, the process was automated so that the telephone exchange could detect:

  • When a phone was on or off the hook, which signaled it was ready to dial or receive a call
  • When a party hangs up

For residential users, managing one or two lines into the house was generally sufficient. But companies and large enterprises needed a way to manage large numbers of users with a finite number of external lines.



PBX: Private Branch Exchange

A PBX, or private branch exchange, is a telephone exchange designed for companies and organizations to connect members to the PSTN. Rather than having dedicated lines for each person within the organization, a traditional PBX is connected to the phone service provider using trunks. Trunks (or trunking) allows those within the organization to share those lines using extensions, based on the understanding that it’s rare for each extension to be engaged in external calls. Rather, a good percentage of the calls are internal calls, which doesn’t require the PSTN.

While a PBX might offer a wide range of services, such as customized greetings or voice mail, the core duties of a PBX are to:

  • Make connections between two callers, whether internal or external
  • Keep the connection if the call is active
  • Disconnect the call once it is terminated
  • Meter the calls for accounting reasons

Because a traditional PBX system uses physical phone lines, it is managed as a separate entity from the company’s local network and Internet connection.

However, there is another class of private branch exchange, called the IP PBX. This brings us to the second way in which voice calls are made these days, which is over the Internet. On Monday in Part 3, we will unpack the differences and explore the language of internet telephony, including VoIP and SIP.

Still have questions? We can help! Contact Voxtelesys today.

 

Read more articles in this Explain It! series:

Part 1: Helping Business Owners Understand The Language of Telecom

Part 3: Understanding The Language of Telecom Part 3: The Rise of Packets

 

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