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Transforming Contact Centers with 3CX as a CCaaS and Voxtelesys

Transforming Contact Centers with 3CX as a CCaaS and Voxtelesys

CCaaS
3CX
Flow Builder
Transforming Contact Centers with 3CX as a CCaaS and VoxtelesysThe modern contact center landscape demands agility, intelligence, and seamless integrations. As businesses shift toward cloud-based solutions, 3CX emerges as a powerful Contact Center as a Service (CCaaS) platform, offering unmatched flexibility and cost savings. When combined with Voxtelesys’ advanced telecom solutions—including AI-powered call support, VAST Flow Builder, and Microsoft Teams Direct Routing—3CX becomes an all-in-one communication powerhouse for businesses seeking to optimize their customer interactions. Learn More
3CX License Management in the Voxtelesys Portal for Agents

3CX License Management in the Voxtelesys Portal for Agents

Portal
3CX
Calling
3CX License Management in the Voxtelesys Portal for AgentsWe're excited to announce the launch of 3CX License Management in the Voxtelesys Portal for Agents! Now, agents can easily view, renew, and upgrade their customers' 3CX licenses, submit purchase requests, and directly manage licenses up to 32SC—all within a streamlined, user-friendly interface. With flexible payment options and built-in approval workflows, agents can efficiently handle licensing needs while ensuring seamless service for their customers. Log in to the Voxtelesys Portal today and take control of your 3CX licensing like never before! Learn More
Tired of 10DLC Delays? Here’s How Voxtelesys Gets You Messaging Faster

Tired of 10DLC Delays? Here’s How Voxtelesys Gets You Messaging Faster

10DLC
TCR
SMS
Tired of 10DLC Delays? Here’s How Voxtelesys Gets You Messaging FasterIf you’ve recently tried registering for 10DLC messaging, you’re likely familiar with the challenges: Long approval times, Unanswered support requests, Weeks of delays with no ability to send outbound SMS or MMS. You’re not alone. Many businesses come to Voxtelesys after facing roadblocks with other providers. Learn More

Popular Blogs

2024: A Year of Growth & Excellence for the Voxtelesys Support Team

2024: A Year of Growth & Excellence for the Voxtelesys Support Team

Support
Business Solutions
3CX
2024: A Year of Growth & Excellence for the Voxtelesys Support TeamAt Voxtelesys, we pride ourselves on delivering unmatched support to our customers. In 2024, we took bold steps to enhance our support team, ensuring that our clients receive the expertise and assistance they need when they need it. With a focus on growth, certification, and strategic restructuring, our team is now better equipped than ever to deliver exceptional service. Learn More
3CX Version 20

3CX Version 20

Call Center
SMB
PBX
3CX Version 20Take advantage of our offer: No setup fees will be charged for upgrading to 3CX V20 with Hosting by Voxtelesys until March 2024! - 2 Core, 2 GB All 3CX's hosted by Voxtelesys come standard with a minimum of 2vCore and 4GB's of memory, so no worries here. - Sufficient Disk Space needed. Ensure a minimum of 5 GB of free disk space - The source list must remain unaltered for a successful upgrade; any modifications will result in failure Remove any additional source lists. If you are utilizing Microsoft Azure, verify by checking "cat /etc/apt/sources.list.d/microsoft-prod.list." Learn More
3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration

3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration

3CX
911
Calling
3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration3CX is leading the telecommunications industry with its new release, v20, which features an innovative integration of Dynamic E911. The main change in this update is that 3CX has decided to use geo-routing headers. This move simplifies the process and enhances the reliability and efficiency of emergency call routing. Learn More
Home / Learning Hub / Blogs / Explain it! Preventing TCPA ViolationsFAQs
Explain it! Preventing TCPA Violations
Call Center
TCPA
DNC

One of the greatest challenges faced by telecom companies, call centers, or anyone using an auto-dialer, is the prevention of TCPA violations. Congress sought to protect consumer privacy by limiting how, when, and to whom marketing calls can be made through the 1991 passage of the Telephone Consumer Protection Act (TCPA). Call centers face difficulty understanding how different portions of the law affect them. Views of the act's regulations and its impact are frequently debated, and sometimes contentious. Let’s take a broad look at what you can and cannot do to prevent TCPA violations.



TCPA: Automated Dialing Equipment and Pre-Recorded Messages

Before making a call using a pre-recorded message (robocalling), you must have “prior express written consent” from the consumer. Without that consent, you risk a serious TCPA violation.  When the recipient is being charged for the call, you can’t use any automated telephone equipment or pre-recorded messages. The TCPA strictly prohibits any call to an emergency, hospital emergency number, physician’s office or healthcare facility. You must remove those numbers from your calling lists, or you risk hefty fines from the FCC.


TCPA: Do Not Call Lists

The TCPA requires you to maintain and honor requests of customers who ask to be on your Do Not Call List, the National Do Not Call Registry and even some state-specific lists. A request to be added to your call center’s Do Not Call list is valid for up to five years. The National Registry, however, protects a consumer from all telemarketing permanently. However, as telephone numbers move to and from different customers, these Do Not Call registries are constantly in flux. Keeping up with these constant changes can be difficult for small to medium-sized call centers working to prevent TCPA violations.


TCPA: Appropriate Call Times

You must limit your calls to between 8 a.m. and 9 p.m. in the resident’s local time. Otherwise, you risk a TCPA violation for disturbing customers at inappropriate times,  While this aspect of the TCPA is fairly straightforward, an increasing number of consumers are keeping their cell phone numbers regardless of what time zone in which they reside. For example, a customer with a number in a California area code may have moved to New York, so a call at 9 pm Pacific will not be appreciated, nor compliant. This adds another layer of complexity to the already complicated process of preventing TCPA violations.


TCPA: Fair and Honest Information

The TCPA mandates that customers have the right to know the details of who is contacting them and why. Specifically, you must answer the question “Who is this?” before the recipient even asks! The act requires call center representatives to provide their name, the company they represent and all contact information.


TCPA Violations and Emerging Technology

Although Congress passed the TCPA in 1991, it periodically updates the act by adding amendments to protect consumers from developing issues. For example, the act required an update due to the emergence of the use of SMS as customer contact. Numerous class actions and other litigation have clarified some requirements of the act, but many ambiguous regulations remain.

Don’t take any risks with TCPA violations. Vox CNI is a powerful compliance solution that can integrate directly with your dialer to scrub lists in real-time, generates compliance reports, and more. Contact us today to learn how Voxtelesys can help you get, and stay, in compliance with the TCPA.


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