Microsoft Teams is a collaboration/communication app that allows its users to share files, host web meetings, chat, and more; all within one location. More recently, Teams has been expanding their phone system features, which is where we come in!
What is Teams Direct Routing?
Teams Direct Routing is used to connect your Microsoft phone system (Teams) to the public switched telephone network (PSTN). This allows your Teams users to dial external calls and receive incoming calls with their Teams app or phones. In this scenario, Teams is your PBX.
What is the VoxSBC?
The VoxSBC is a session border controller (SBC) that Voxtelesys developed to connect Teams to our SIP trunking! We host the SBC in our data facilities, taking the burden of hosting your own SBC.
What benefit(s) do I have using Voxtelesys?
Voxtelesys offers flexible pricing, better support, and better quality! With our service, you no longer pay per user, you can pay for what you use (Metered) or pay per simultaneous call path (Unlimited). Now there is no more paying for users who do not talk often! Voxtelesys also offers other services like fax to email, SMS/MMS (texting), and account management through our Portal.
How do I set up the VoxSBC?
Setting up a direct routing SBC can be quite intimidating, but Voxtelesys has made it easy. With our SBC wizard you can create your Teams Direct Routing in no time! If you want a reference, you can see these guides and videos: https://voxtelesys.com/tutorials/ms-teams
How do I sign up for the VoxSBC?
Reach out to our sales team at firstname.lastname@example.org and they will get you started. Soon you will be able to create your own VoxSBC directly from our Portal!
Can I use the VoxSBC for an audio conference?
If you are a GCC (Government Community Cloud) or DoD (Department of Defense) allowed account in Teams, then yes. However, all other accounts have to use Microsoft's calling plan to use the VoxSBC for an audio conference. We hope this is going to change soon! Once it does, we will make a guide on how to!
Does Voxtelesys support Stir/Shaken for MS TEAMS SBC?
Voxtelesys is an interconnected VoIP carrier that is compliant with Stir/Shaken. We are currently signing calls for Microsoft Teams customers! If you have any concerns, please reach out to your Account Manager for clarification.
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How does Direct Routing work?
Direct Routing stands out as the ideal option for businesses that want to leverage the benefits of Microsoft Teams, while still choosing their own external communications provider for SIP Trunking. Microsoft certified partners can provide direct routing for Microsoft Teams solutions through SBC (Session Border Controller) technology.
Direct routing is a name used to refer to a crucial set of tools that manage the connection between your own SIP Trunk provider and the Microsoft Phone System. The technology requires an on premise Session Border Controller or a Hosted SBC. Whether physical or virtual, the SBC functions much in the same way that a gateway router connects the internet in your environment to an internal network. When an incoming call appears on the network, the SBC mediates the session with the Phone System managed by Microsoft.
The voice call session passes through the Microsoft Teams client before reaching the other participant. Outgoing calls are routed through the SBC and then appear on the recipient's end using the SIP trunk or PSTN. Overall, the solution is very efficient and can scale anywhere from a handful of users, to tens of thousands of employees in an enterprise.
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Why use Microsoft Teams Phone System Direct Routing?
If you are using Microsoft Teams for conference calls, video calls, and chat; you may feel like you have hit a wall for features and functionality. Most businesses require more robust capabilities typically found in traditional PBX phone systems, plus the need to support multiple locations. That's where Microsoft Teams phone system and Direct Routing for small and medium-sized businesses really shine.
Microsoft Teams has grown dramatically in popularity, particularly due to the COVID-19 pandemic where workers are encouraged or required to stay home, yet still be productive. Even after COVID-19, over 50% of executives surveyed, plan to offer remote working as an option for employees. In addition, a strong majority of employees say they would like to work from home at least part of their workweek.
IT managers scrambled to find communication and collaboration alternatives at the start of the pandemic. They are now rethinking their entire IT infrastructure to support remote and hybrid work environments for the long term. Microsoft Teams has filled an important role, particularly in the pandemic crunch, effectively providing a platform for companies to connect virtually when in-person collaboration is not an option. But with COVID still looming, companies are discovering it is just not enough.
As valuable as Microsoft Teams is, it is still missing communication functionality that businesses still require; such as fax, phone tree, voicemail, call routing, and more. Employees, customers, partners, and vendors need to be able to reach the right people in your organization quickly. Expanding your voice capabilities and adding calling outside of your Microsoft Teams environment is possible with Direct Routing to your favorite telecom provider, Voxtelesys. We make telecom easy!
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