MSTeams

Microsoft Teams is a collaboration/communication app that allows its users to share files, host web meetings, chat, and more; all within one location. More recently, Teams has been expanding their phone system features, which is where we come in!

Teams Direct Routing is used to connect your Microsoft phone system (Teams) to the public switched telephone network (PSTN). This allows your Teams users to dial external calls and receive incoming calls with their Teams app or phones. In this scenario, Teams is your PBX.

If you are using Microsoft Teams for conference calls, video calls, and chat; you may feel like you have hit a wall for features and functionality. Most businesses require more robust capabilities typically found in traditional PBX phone systems, plus the need to support multiple locations. That's where Microsoft Teams phone system and Direct Routing for small and medium-sized businesses really shine. Microsoft Teams has grown dramatically in popularity, particularly due to the COVID-19 pandemic where workers are encouraged or required to stay home, yet still be productive. Even after COVID-19, over 50% of executives surveyed, plan to offer remote working as an option for employees. In addition, a strong majority of employees say they would like to work from home at least part of their workweek. IT managers scrambled to find communication and collaboration alternatives at the start of the pandemic. They are now rethinking their entire IT infrastructure to support remote and hybrid work environments for the long term. Microsoft Teams has filled an important role, particularly in the pandemic crunch, effectively providing a platform for companies to connect virtually when in-person collaboration is not an option. But with COVID still looming, companies are discovering it is just not enough. As valuable as Microsoft Teams is, it is still missing communication functionality that businesses still require; such as fax, phone tree, voicemail, call routing, and more. Employees, customers, partners, and vendors need to be able to reach the right people in your organization quickly. Expanding your voice capabilities and adding calling outside of your Microsoft Teams environment is possible with Direct Routing to your favorite telecom provider, Voxtelesys. We make telecom easy!
Related Posts: Voxtelesys Seamlessly Integrates with Microsoft Teams | Voxtelesys and Microsoft Teams direct routing

Direct Routing is a standout and ideal option with businesses that want to leverage Microsoft Teams and choose their own external communications provider for SIP Trunking. With the help of the Voxtelesys Direct routing solution, Microsoft Managed Services Providers (MSPs) can provide a crucial set of tools needed to manage the communication needs of your client's business. The voice call session passes through the Microsoft Teams client before reaching the other participant. Outgoing calls are routed through Voxtelesys Direct Routing, then appear on the recipient's end. The solution is very efficient and can easily scale from a handful of users, to thousands in an enterprise environment.
Related Posts: Voxtelesys and Microsoft Teams direct routing