Yes, our staff of support engineers are required to build and deploy a FreePBX in training. We also have many videos and tutorials on the subject.
What is FreePBX?
FreePBX is an open-source PBX (Phone system) that is based on Asterisk. FreePBX is fully customizable, but for your phone system newcomer, it may take some more effort to become a pro.
Download the FreePBX here: https://www.freepbx.org/downloads/
View the Voxtelesys FreePBX guides here: https://voxtelesys.com/tutorials/freepbx
Where can FreePBX be hosted?
FreePBX can be hosted in the cloud, or on a local computer or server!
What operating system is FreePBX run on?
FreePBX runs on the Linux Distro CentOS.
What code base is FreePBX built on?
FreePBX is built on Asterisk, which is an open-source PBX.
Can FreePBX be installed on site/on location?
Yes! It can installed on a server or computer, either at your office or at home.
Does FreePBX have an IP blacklist or block list?
Yes! FreePBX has a built-in firewall that can manage your IP blacklist.
How much is a FreePBX license?
Just like its name, FreePBX is free to download and install. There are add-on packages if you need some specific services, like a CRM or API.
Is there support for FreePBX?
If you do need support, there are paid for packages and IT consultants online that can help. You can also find some guides to cover basic features on our website: https://voxtelesys.com/tutorials/freepbx
Does FreePBX have a forum?
Yes, FreePBX has a forum where users can ask and answer questions:
Does FreePBX have a wiki page?
Yes, FreePBX has a wiki page, which can be accessed at:
Is there an extension limit for FreePBX?
Nope! FreePBX has no extension limit.
Does FreePBX have an API?
Yes, FreePBX has a REST API, but you do have to pay for the API module. Check out the FreePBX wiki to learn more: https://wiki.freepbx.org/
Does FreePBX support CRM integration?
Yes, FreePBX has an add-on for their CRM link. Check out the FreePBX wiki page to learn more: https://wiki.freepbx.org/
Does FreePBX support call queues?
Yes! FreePBX has call queuing built right into the PBX. You can configure your queues, assign your agents, and customize the settings for the queue directly from the FreePBX GUI!
Does FreePBX support conference bridges?
Yes! You can create multiple conference bridges in FreePBX. They include extra features like custom music, pins, and much more.
Does FreePBX support ring groups?
Yes! You can create ring groups in FreePBX. Ring groups allow users to dial a single extension number to ring multiple.
Does FreePBX support announcements/paging?
Yes! Paging and intercom is a built-in feature that allows you to intercom or page multiple users with a single extension. More commonly it can be connected to a PA speaker.
Does FreePBX support an IVR/Auto attendant?
Yes! You can create an IVR to play a company message and direct users to correct locations with DTMF key presses.
Does FreePBX support voicemail?
Yes! Voicemails can be retrieved via calling your extension's voicemail or by having them emailed directly to you. Voicemails can also be disabled on certain extensions if needed.
Does FreePBX support voicemail to email?
Yes! Under the extension settings you can configure your voicemail to go directly to your email.
Does FreePBX support call transfer?
Yes! You can transfer calls with your desk phone or soft phone. You can also create extensions rules to forward unanswered calls to an external number, like a personal cell phone.
Does FreePBX support call waiting?
Yes! Put calls on hold or call waiting with BLF keys on your desk phone or with a customer code set in your PBX.
Does FreePBX support call recording?
Yes! You can set up call recording options under your extensions and call queues.
Does FreePBX allow access to call records?
Yes! You can view and export call records (CDRs) directly from the FreePBX GUI.
Does FreePBX allow event logging and errors?
Yes! You can debug directly from the GUI with Asterisk log files.
Does FreePBX support soft phones?
Yes! There are many soft phones that can be used with FreePBX, some are free and others require a purchase or subscription. Our favorite soft phone to use with FreePBX is Microsoft Teams. Check out our SBC to make this a simple integration!
Does FreePBX support customer music on hold?
Yes! You can upload your own on hold music that fits your business.