Teams: Add Auto Attendant


1. Login to Teams Admin Center

Side Panel > Voice > Auto Attendants

2. Add a Auto Attendant

3. Fill in Call Queue information

Name Auto Attendant: Name of IVR

Operator: optional

Time Zone: Time zone for IVR

Language: Language for IVR

Enable voice inputs: Allow/disallow voice commands in ivr

4. Call Flow
  1. Select setting for "First play a greeting message"
  • If you are playing a message for press 1, 2, etc then set as no greeting

  1. After first greeting configure "Then route the call"

  • This is where you can upload your press 1, 2, etc file and setup, example below:

5. Set Auto Attendant Hours
  1. Setup your business hours for this IVR

  1. Setup after hours routing

After "first play a greeting message" select how to route the call

6. Setup Holidays

Setup known holidays or holidays for the year

7. Add Resource Account

Add your IVR/Auto Attendant Resource account, if you haven't created a resource account you can follow these instructions

8. Save

More How to guides here