Teams: Add Auto Attendant
1. Login to Teams Admin Center
Side Panel > Voice > Auto Attendants
2. Add a Auto Attendant
3. Fill in Call Queue information
Name Auto Attendant: Name of IVR
Operator: optional
Time Zone: Time zone for IVR
Language: Language for IVR
Enable voice inputs: Allow/disallow voice commands in ivr
4. Call Flow
- Select setting for "First play a greeting message"
- If you are playing a message for press 1, 2, etc then set as no greeting
- After first greeting configure "Then route the call"
- This is where you can upload your press 1, 2, etc file and setup, example below:
5. Set Auto Attendant Hours
- Setup your business hours for this IVR
- Setup after hours routing
After "first play a greeting message" select how to route the call
6. Setup Holidays
Setup known holidays or holidays for the year
7. Add Resource Account
Add your IVR/Auto Attendant Resource account, if you haven't created a resource account you can follow these instructions
