Queue Number: Number of IVR
Queue Name: Name of Queue
Fail Over Destination: Choose where you want this call to go if no agents or meets a time out
Static Agents: Agents are assumed to be in the queue all the time
Dynamic Agents: Agents can log in and out of queue
Limit the time people can be stuck in the queue
Limit amount of callers in the queue
Frequency: Frequency of caller position annoucement
Annouce Position: Let the caller know what position they are in
IVR Break Out Menu: Let caller leave queue and enter an IVR
Repeat Frequency: Time to repeat IVR break out option