FreePBX: Add Call Queues
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1. Application > Queues
2. + Add Queue
3. Queue General Settings
Queue Number: Number of IVR
Queue Name: Name of Queue
Fail Over Destination: Choose where you want this call to go if no agents or meets a time out
4. Add Agents
Static Agents: Agents are assumed to be in the queue all the time
Dynamic Agents: Agents can log in and out of queue
5. Notable Queue Settings
Timing & Agent Options
- Max wait time:
Limit the time people can be stuck in the queue
Capacity Options
- Max Callers:
Limit amount of callers in the queue
Caller Annoucements
-
Frequency:
Frequency of caller position annoucement -
Annouce Position:
Let the caller know what position they are in -
IVR Break Out Menu:
Let caller leave queue and enter an IVR -
Repeat Frequency:
Time to repeat IVR break out option