Learning Hub

Blogs

Popular Blogs

2024: A Year of Growth & Excellence for the Voxtelesys Support Team

2024: A Year of Growth & Excellence for the Voxtelesys Support Team

Support
Business Solutions
3CX
2024: A Year of Growth & Excellence for the Voxtelesys Support TeamAt Voxtelesys, we pride ourselves on delivering unmatched support to our customers. In 2024, we took bold steps to enhance our support team, ensuring that our clients receive the expertise and assistance they need when they need it. With a focus on growth, certification, and strategic restructuring, our team is now better equipped than ever to deliver exceptional service. Learn More
3CX Version 20

3CX Version 20

Call Center
SMB
PBX
3CX Version 20Take advantage of our offer: No setup fees will be charged for upgrading to 3CX V20 with Hosting by Voxtelesys until March 2024! - 2 Core, 2 GB All 3CX's hosted by Voxtelesys come standard with a minimum of 2vCore and 4GB's of memory, so no worries here. - Sufficient Disk Space needed. Ensure a minimum of 5 GB of free disk space - The source list must remain unaltered for a successful upgrade; any modifications will result in failure Remove any additional source lists. If you are utilizing Microsoft Azure, verify by checking "cat /etc/apt/sources.list.d/microsoft-prod.list." Learn More
3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration

3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration

3CX
911
Calling
3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration3CX is leading the telecommunications industry with its new release, v20, which features an innovative integration of Dynamic E911. The main change in this update is that 3CX has decided to use geo-routing headers. This move simplifies the process and enhances the reliability and efficiency of emergency call routing. Learn More
Home / Learning Hub / Blogs / VAST Flow Builder is Here: Unlock the Power of Workflow AutomationFAQs
VAST Flow Builder is Here: Unlock the Power of Workflow Automation
IT Integration
Call Center
CCaaS

In the world of modern telecommunications, staying ahead means constantly innovating and optimizing how you manage customer interactions.We’re thrilled to announce that the VAST Flow Builder, a tool designed to take your workflow automation to the next level, will officially launch on September 16th. If you’ve been searching for a solution that rivals the capabilities of Twilio Studio but offers even greater flexibility, customization, and affordability, look no further.



Why VAST Flow Builder?

The introduction of VAST Flow Builder marks a significant leap forward in workflow automation technology. This tool helps you create and manage call flows easily using a drag-and-drop interface. The interface supports VoXML Voice XML also known as Voice Markup Language. Whether handling inbound call routing, setting up dynamic IVR systems, or integrating with third-party APIs, VAST Flow Builder makes the process smooth and effective.



Key Features of VAST Flow Builder

VAST flow builder user interface

  1. Drag-and-Drop Interface: Like Twilio Studio, VAST Flow Builder lets you construct your call flows visually. The intuitive interface means you can create sophisticated call flows without needing deep coding expertise.
  2. Customization: VAST Flow Builder offers better control over call flows than Twilio Studio. This is because it uses VoXML, which allows for advanced customization options. Customize every aspect of your call flows, from conditional logic to real-time data integration.
  3. Scalability: As your business grows, so too can your call flows. VAST Flow Builder easily adapts to higher call volume while maintaining performance.
  4. Compatibility: VAST Flow Builder works smoothly with your current Voxtelesys setup, making your workflows both strong and very efficient. This deep integration means you can deploy and manage your workflows faster than ever.


Unlocking the Power of Workflow Automation

The launch of VAST Flow Builder represents a new era in call flow automation. VAST Flow Builder combines a user-friendly visual interface with VoXML's capabilities, providing businesses an effective way to simplify their telecommunications processes.

VAST Flow Builder helps businesses improve customer service. It works for both small businesses and large companies. The tool also helps manage calls effectively with its useful features.



Current Flow Features

This collection of widgets offers a comprehensive list of tools to manage, control, and enhance communication flows, whether through voice, messaging, or integration with external systems.


Voice Widgets

screenshot of voice widget

  • Answer Call: Initiate and manage inbound calls with SIP integration.
  • Hang-Up Call: Precisely control call termination and billing.
  • Collect Input: Gather user input via DTMF or speech recognition with customizable settings.
  • Play Audio: Stream audio files with advanced caching for smooth playback.
  • Say Text: Convert text to speech with industry-leading TTS engines.
  • Connect Call: Bridge calls efficiently with detailed settings for call management.
  • Pause Call: Control the pacing of your call flow with precise timing.
  • Record Voicemail: Capture voicemail with options for callback integration.

Messaging Widgets

screenshot of messaging widget

  • Send SMS: Seamlessly integrate SMS messaging into your communication strategy.

Tools Widgets

screenshot of tool widget

  • HTTP Request: Interact with external applications and integrate real-time data into your flows.
  • VoXML Redirect: Extend functionality by integrating with VoXML for advanced call control.

Control Widgets

screenshot of control widget

  • Conditions: Implement logic-based decisions within your flows.
  • Set Variables: Manage and utilize variables across your workflow.
  • Unset Variables: Clean up and manage your flow's variable landscape.


Get Started Today

Don’t miss out on the opportunity to revolutionize your workflow automation. Explore the possibilities with VAST Flow Builder and see how it can transform the way you manage your communications. Ready to get started? Visit our website to learn more and take your first step towards unlocking the full potential of VAST Flow Builder.


Connect with Voxtelesys on Facebook, X, or LinkedIn.

Get Started Now

Experience the power of VAST Flow Builder by choosing one of the options below