Learning Hub

Blogs

Recent Blogs

Navigating 10DLC Compliance with Voxtelesys: Everything You Need to Know

Navigating 10DLC Compliance with Voxtelesys: Everything You Need to Know

10DLC
Compliance
SMS
Navigating 10DLC Compliance with Voxtelesys: Everything You Need to KnowIn business messaging, ensuring compliance and maintaining high-quality customer communication is more critical than ever. One of the most significant developments in this space is 10DLC (10-digit Long Code) for SMS messaging, which enables businesses to send messages through local phone numbers. Voxtelesys is here to guide you through the process, ensuring your business adheres to all the necessary regulations and maximizes the benefits of 10DLC. Learn More
Case Study: Revolutionizing Call Flow Automation for Non-IOU Utilities with VAST Flow Builder

Case Study: Revolutionizing Call Flow Automation for Non-IOU Utilities with VAST Flow Builder

Calling
IT Integration
Business Solutions
Case Study: Revolutionizing Call Flow Automation for Non-IOU Utilities with VAST Flow BuilderEfficient and adaptable call flow automation is paramount in the evolving utility sector. As non-IOU utilities face increasing regulatory demands and pressure to enhance service reliability, leveraging cutting-edge technology becomes essential. Enter the VAST Flow Builder—a revolutionary tool to simplify and streamline complex telecommunication processes, empowering utilities to maintain a competitive edge. Learn More
Case Study: Enhancing Emergency Communication for East Coast IOU Utilities with Voxtelesys Solutions

Case Study: Enhancing Emergency Communication for East Coast IOU Utilities with Voxtelesys Solutions

IT Integration
Messaging
10DLC
Case Study: Enhancing Emergency Communication for East Coast IOU Utilities with Voxtelesys SolutionsFor major East Coast IOU (Investor-Owned Utility) utilities, communicating quickly and effectively during weather emergencies and peak load events is critical. With the growing frequency of extreme weather conditions and increasing energy demands, utilities must have robust communication systems to keep customers informed and maintain grid stability. Voxtelesys offers a suite of solutions, including VoxVoice VoXML, VoxSMS, and Voice 10DLC SMS/MMS Email, designed to deliver large-scale, reliable communication when needed most. Learn More

Popular Blogs

3CX Version 20

3CX Version 20

Call Center
SMB
PBX
3CX Version 20Take advantage of our offer: No setup fees will be charged for upgrading to 3CX V20 with Hosting by Voxtelesys until March 2024! - 2 Core, 2 GB All 3CX's hosted by Voxtelesys come standard with a minimum of 2vCore and 4GB's of memory, so no worries here. - Sufficient Disk Space needed. Ensure a minimum of 5 GB of free disk space - The source list must remain unaltered for a successful upgrade; any modifications will result in failure Remove any additional source lists. If you are utilizing Microsoft Azure, verify by checking "cat /etc/apt/sources.list.d/microsoft-prod.list." Learn More
3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration

3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration

3CX
911
Calling
3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration3CX is leading the telecommunications industry with its new release, v20, which features an innovative integration of Dynamic E911. The main change in this update is that 3CX has decided to use geo-routing headers. This move simplifies the process and enhances the reliability and efficiency of emergency call routing. Learn More
Case Study: Enhancing Emergency Communication for East Coast IOU Utilities with Voxtelesys Solutions

Case Study: Enhancing Emergency Communication for East Coast IOU Utilities with Voxtelesys Solutions

IT Integration
Messaging
10DLC
Case Study: Enhancing Emergency Communication for East Coast IOU Utilities with Voxtelesys SolutionsFor major East Coast IOU (Investor-Owned Utility) utilities, communicating quickly and effectively during weather emergencies and peak load events is critical. With the growing frequency of extreme weather conditions and increasing energy demands, utilities must have robust communication systems to keep customers informed and maintain grid stability. Voxtelesys offers a suite of solutions, including VoxVoice VoXML, VoxSMS, and Voice 10DLC SMS/MMS Email, designed to deliver large-scale, reliable communication when needed most. Learn More
Home / Learning Hub / Blogs / SMS RegistrationFAQs
SMS Registration
Call Center
SMB
3CX

Since the beginning of February 2021, the major wireless carriers (Verizon, AT&T, and T-Mobile) have been working with The Campaign Registry (TCR) to implement a process to register everyone using VoIP and US local phone numbers to send SMS/MMS messages. All US local (NANP) VoIP SMS numbers must be registered with the TCR, this includes low-volume customers/numbers.



TCR and Campaign Registration

Illustration of a person messaging on a mobile phone

There are a couple of reasons for the TCR and campaign registration:

  1. It protects the end-user from spam.
  2. It keeps further FCC requirements and regulations from being implemented.

Once a number is registered with a campaign under the TCR, it becomes a 10DLC. 10DLC numbers are permitted to send A2P (Application-To-Person) messages from local long-code phone numbers to end users. By using the TCR's SMS registration process, businesses now have their phone numbers registered with the major carriers to prevent their numbers from being blocked. The 10DLC increases the SMS/MMS throughput compared to person-to-person long code traffic.

There are some circumstances where businesses do NOT have to register their numbers with TCR, such as: if you are using a Toll-Free number for SMS or if you are only sending SMS to Canada via a local number. However, if a business sends SMS to Canada with a Toll-Free number, that business will need to register with a different form. (Please reach out to Voxtelesys about the form)



Costs & Fees

Though it is good to see these carriers implementing standards that protect the end-user and better regulate SMS/MMS traffic, it does include some setup and monthly fees. The initial setup of your brand and campaign starts at $50, while the monthly fee to keep your campaign active starts at $3. Both of these prices may vary depending on what type of campaign you register for.

While it may seem expensive to get started with the TCR, it is much cheaper than not being compliant. There are hefty fees your business can be subject to for not registering your SMS/MMS numbers or for failing to comply with the TCR. Some of those fees include SMS Registration- Evasion: $1,000 per message sent (switching numbers to avoid being labeled spam) and Text Enablement Invasion: $10,000 per message sent (for messages sent before registering with the TCR). Though these fines are usually uncommon, they can and will be enforced for behavior violating the TCR.



Get Started With Voxtelesys

Since the formation of The Campaign Registry, Voxtelesys has remained compliant with the new SMS regulations. Voxtelesys prides itself on only offering our customers strict and robust networks for all SMS/MMS traffic. To get started or to learn more about Voxtelesys' integration with TCR, please complete the registration process via this link: https://portal.voxtelesys.net/sms-campaigns-registry


We look forward to being your service provider for all your business SMS and MMS needs. Contact us today!


Connect with Voxtelesys on Facebook, X, or LinkedIn.

Ready to Transform Your Contact Center?

Don't miss your chance to meet our team of experts at the Call & Contact Center Expo 2024!

Stop by our booth at the expo or fill out the form below to connect with our team.