Grandstream: Create Call Queue

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Video coming soon!

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1. Call Features / Call Queue

2. + Add

3. Basic Queue Settings

Extension: Queue number

Name: Queue name

Strategy: Ring All, Linear, Least Recent, Fewest Calls, Random, or Round Robin

Max Wait Time: Max time the caller can be in the queue waiting

Destination: After the Queue times out select how the call will route

4. Advance Queue Settings

6. Agents

Add Agents to this queue

7. Save and apply config

6. Verify Created Queue

5. View Queue Switchboard

From the Queue Dashboard select Switchboard. This will show your call queue stats.