3CX Inbound Rules


Video


Select "Inbound Rules"


Configure DID Rules

1. Select "Add DID Rule"

DID rules control how your incoming calls route

2. Configure DID rule

Name your Rule: Example: Tom Direct

Select your DID: Example: 2022171341

  • The DID drop down are the DIDs that are setup in your SIP trunk, please go here to see how to add DIDs to your Voxtelesys SIP trunk in 3CX.

Select your routing for both during and out of office hours

Specific office hours can be configured per inbound rule or if set in the PBX settings they are global for all rules unless overridden here.


Configure CID Rules

1. Select "Add CID Rule"

CID rules control how incoming caller ID are routed

2. Configure CID Rule: Block incoming calls

Example shows how to block a caller ID

Name your Rule: Example: Block

Enter the caller ID: Example: 2145551234

Select your Trunk: Voxtelesys

Route your calls to: End Call

In this example all calls from 2145551234 on trunk 10000 Voxtelesys will be blocked

3. Configure CID Rule: Specific Route

Example shows how to force all calls from 2145555000 to route to extension 3006

Name your Rule: Example: Route to Tom

Enter the caller ID: Example: 2145555000

Select your Trunk

Route your calls to: Extension 3006

In this example all calls from 2145555000 on trunk 10000 Voxtelesys will override any inbound rule and route to extension 3006