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Case Study: Revolutionizing Call Flow Automation for Non-IOU Utilities with VAST Flow Builder

Case Study: Revolutionizing Call Flow Automation for Non-IOU Utilities with VAST Flow Builder

Calling
IT Integration
Business Solutions
Case Study: Revolutionizing Call Flow Automation for Non-IOU Utilities with VAST Flow BuilderEfficient and adaptable call flow automation is paramount in the evolving utility sector. As non-IOU utilities face increasing regulatory demands and pressure to enhance service reliability, leveraging cutting-edge technology becomes essential. Enter the VAST Flow Builder—a revolutionary tool to simplify and streamline complex telecommunication processes, empowering utilities to maintain a competitive edge. Learn More
Case Study: Enhancing Emergency Communication for East Coast IOU Utilities with Voxtelesys Solutions

Case Study: Enhancing Emergency Communication for East Coast IOU Utilities with Voxtelesys Solutions

IT Integration
Messaging
10DLC
Case Study: Enhancing Emergency Communication for East Coast IOU Utilities with Voxtelesys SolutionsFor major East Coast IOU (Investor-Owned Utility) utilities, communicating quickly and effectively during weather emergencies and peak load events is critical. With the growing frequency of extreme weather conditions and increasing energy demands, utilities must have robust communication systems to keep customers informed and maintain grid stability. Voxtelesys offers a suite of solutions, including VoxVoice VoXML, VoxSMS, and Voice 10DLC SMS/MMS Email, designed to deliver large-scale, reliable communication when needed most. Learn More
Integrating Teams Direct Routing/3CX with VAST Flow Builder – Powering Callflow Automation

Integrating Teams Direct Routing/3CX with VAST Flow Builder – Powering Callflow Automation

Calling
Teams
IT Integration
Integrating Teams Direct Routing/3CX with VAST Flow Builder – Powering Callflow AutomationIn today's complicated business landscape, seamless communication and efficient callflow automation are crucial for maintaining a competitive edge. As organizations increasingly rely on powerful communication platforms like Microsoft Teams Direct Routing and 3CX, integrating these solutions with cutting-edge tools like VAST Flow Builder can significantly enhance operational efficiency and customer experience. Learn More

Popular Blogs

3CX Version 20

3CX Version 20

Call Center
SMB
PBX
3CX Version 20Take advantage of our offer: No setup fees will be charged for upgrading to 3CX V20 with Hosting by Voxtelesys until March 2024! - 2 Core, 2 GB All 3CX's hosted by Voxtelesys come standard with a minimum of 2vCore and 4GB's of memory, so no worries here. - Sufficient Disk Space needed. Ensure a minimum of 5 GB of free disk space - The source list must remain unaltered for a successful upgrade; any modifications will result in failure Remove any additional source lists. If you are utilizing Microsoft Azure, verify by checking "cat /etc/apt/sources.list.d/microsoft-prod.list." Learn More
3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration

3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration

3CX
911
Calling
3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration3CX is leading the telecommunications industry with its new release, v20, which features an innovative integration of Dynamic E911. The main change in this update is that 3CX has decided to use geo-routing headers. This move simplifies the process and enhances the reliability and efficiency of emergency call routing. Learn More
Case Study: Enhancing Emergency Communication for East Coast IOU Utilities with Voxtelesys Solutions

Case Study: Enhancing Emergency Communication for East Coast IOU Utilities with Voxtelesys Solutions

IT Integration
Messaging
10DLC
Case Study: Enhancing Emergency Communication for East Coast IOU Utilities with Voxtelesys SolutionsFor major East Coast IOU (Investor-Owned Utility) utilities, communicating quickly and effectively during weather emergencies and peak load events is critical. With the growing frequency of extreme weather conditions and increasing energy demands, utilities must have robust communication systems to keep customers informed and maintain grid stability. Voxtelesys offers a suite of solutions, including VoxVoice VoXML, VoxSMS, and Voice 10DLC SMS/MMS Email, designed to deliver large-scale, reliable communication when needed most. Learn More
Home / Learning Hub / Blogs / Cell Phone Scrubbing for Call CentersFAQs
Cell Phone Scrubbing for Call Centers
Call Center
TCPA
DNC

One of the most common and clear-cut violations of the TCPA is autodialing cell phone numbers without express prior consent. TCPA regulations prohibit this practice, and compliance requires cell phone scrubbing. Why is cell phone scrubbing important, and what is the most efficient and cost-effective way to approach this task?



Why is Cell Phone Scrubbing Important?

Autodialing a cell phone without express prior consent can result in a fine of between $500 and $1,500 for each violation. You can imagine how quickly these amounts can add up to hundreds of thousands or even millions of dollars! As the threat of class actions for TCPA violations intensifies every year, the simplest way to avoid these expensive fines is cell phone scrubbing to remove non-compliant numbers from your list automatically.



The Positive Effect of Cell Phone Scrubbing

Protecting your business from expensive fines and multi-million-dollar lawsuits are obviously great benefits of cell phone scrubbing. But, how does this help your bottom line? The advantage of cell phone scrubbing for a business is simple. You’re contacting customers who are open to doing business with your company.

Think of it as a door-to-door solicitor selling the services of a financial advisor. If you’re in the kitchen, cleaning up for dinner and hear a knock at the door, the last person you want to see is a stranger eager to sell you services you may not want or need. You’ll quickly shoo them away, telling them you’re busy and irritated by the interruption. Not to mention you’ll have a sour view of the company that person represented.

However, what if you open the door and find Jeff, the assistant coach of your daughter’s soccer team, who is also a financial advisor at the local branch of Waddell & Reed? Just last week you were discussing opportunities to move your Roth IRA to get better yields. You’d be happy to open the door and invite him in for a cup of lemonade and a chat. Why? Because you’re a willing customer who is seeking his services.

That’s the difference cell phone scrubbing can make for your business. You’ll be reaching the customers who want to hear from you, who are already thinking about your business. Agents will spend less time on unanswered or fruitless calls. More quality time will be spent talking to customers interested in your services. Cell phone scrubbing takes the losses off the table by removing potential DNC violations, hang-ups, and unreceptive customers. More connections mean more positive results for your company.



Cell Phone Scrubbing from Your Desktop

You could try manual cell phone scrubbing, but that kind of maintenance requires a lot of time, effort, manpower – and is vulnerable to human error. An error that results in a TCPA/DNC violation might be an error you can’t afford to make.

Vox CNI  performs cell phone scrubbing for you. Available for all customers, autodialing platforms, and call centers, Voxtelesys uses the most up-to-date LRN cell phone number data in North America to help you with TCPA compliance and increasing your bottom line. Our combined Vox CNI services, featuring our powerful Dynamic Caller ID, make millions of requests every single month – 50,000,000 in just the last six months.

Contact us today, and we’ll help you ensure that your call center stays on the right path with the TCPA. Need a custom solution or integration? Our open API offers you the ability to create your own personalized solution.


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