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Navigating 10DLC Compliance with Voxtelesys: Everything You Need to Know

Navigating 10DLC Compliance with Voxtelesys: Everything You Need to Know

10DLC
Compliance
SMS
Navigating 10DLC Compliance with Voxtelesys: Everything You Need to KnowIn business messaging, ensuring compliance and maintaining high-quality customer communication is more critical than ever. One of the most significant developments in this space is 10DLC (10-digit Long Code) for SMS messaging, which enables businesses to send messages through local phone numbers. Voxtelesys is here to guide you through the process, ensuring your business adheres to all the necessary regulations and maximizes the benefits of 10DLC. Learn More
Case Study: Revolutionizing Call Flow Automation for Non-IOU Utilities with VAST Flow Builder

Case Study: Revolutionizing Call Flow Automation for Non-IOU Utilities with VAST Flow Builder

Calling
IT Integration
Business Solutions
Case Study: Revolutionizing Call Flow Automation for Non-IOU Utilities with VAST Flow BuilderEfficient and adaptable call flow automation is paramount in the evolving utility sector. As non-IOU utilities face increasing regulatory demands and pressure to enhance service reliability, leveraging cutting-edge technology becomes essential. Enter the VAST Flow Builder—a revolutionary tool to simplify and streamline complex telecommunication processes, empowering utilities to maintain a competitive edge. Learn More
Case Study: Enhancing Emergency Communication for East Coast IOU Utilities with Voxtelesys Solutions

Case Study: Enhancing Emergency Communication for East Coast IOU Utilities with Voxtelesys Solutions

IT Integration
Messaging
10DLC
Case Study: Enhancing Emergency Communication for East Coast IOU Utilities with Voxtelesys SolutionsFor major East Coast IOU (Investor-Owned Utility) utilities, communicating quickly and effectively during weather emergencies and peak load events is critical. With the growing frequency of extreme weather conditions and increasing energy demands, utilities must have robust communication systems to keep customers informed and maintain grid stability. Voxtelesys offers a suite of solutions, including VoxVoice VoXML, VoxSMS, and Voice 10DLC SMS/MMS Email, designed to deliver large-scale, reliable communication when needed most. Learn More

Popular Blogs

3CX Version 20

3CX Version 20

Call Center
SMB
PBX
3CX Version 20Take advantage of our offer: No setup fees will be charged for upgrading to 3CX V20 with Hosting by Voxtelesys until March 2024! - 2 Core, 2 GB All 3CX's hosted by Voxtelesys come standard with a minimum of 2vCore and 4GB's of memory, so no worries here. - Sufficient Disk Space needed. Ensure a minimum of 5 GB of free disk space - The source list must remain unaltered for a successful upgrade; any modifications will result in failure Remove any additional source lists. If you are utilizing Microsoft Azure, verify by checking "cat /etc/apt/sources.list.d/microsoft-prod.list." Learn More
3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration

3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration

3CX
911
Calling
3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration3CX is leading the telecommunications industry with its new release, v20, which features an innovative integration of Dynamic E911. The main change in this update is that 3CX has decided to use geo-routing headers. This move simplifies the process and enhances the reliability and efficiency of emergency call routing. Learn More
Case Study: Enhancing Emergency Communication for East Coast IOU Utilities with Voxtelesys Solutions

Case Study: Enhancing Emergency Communication for East Coast IOU Utilities with Voxtelesys Solutions

IT Integration
Messaging
10DLC
Case Study: Enhancing Emergency Communication for East Coast IOU Utilities with Voxtelesys SolutionsFor major East Coast IOU (Investor-Owned Utility) utilities, communicating quickly and effectively during weather emergencies and peak load events is critical. With the growing frequency of extreme weather conditions and increasing energy demands, utilities must have robust communication systems to keep customers informed and maintain grid stability. Voxtelesys offers a suite of solutions, including VoxVoice VoXML, VoxSMS, and Voice 10DLC SMS/MMS Email, designed to deliver large-scale, reliable communication when needed most. Learn More
Home / Learning Hub / Blogs / Know Your Options for Meeting TCPA RegulationsFAQs
Know Your Options for Meeting TCPA Regulations
Call Center
TCPA

Ignoring Telephone Consumer Protection Act (TCPA) regulations can be dangerous to your business, but complying with the FCC’s circuitous and sometimes confusing rules is a challenge – particularly when it comes to cell phone restrictions. You might be tempted to take an extremist position and elect not to call consumers’ cell phone numbers at all. However, nearly half of U.S. adults have moved away from landlines completely and now live in cell phone-only homes. Avoiding all cell phone numbers could severely impact your ability to connect with your customers. Fortunately, there are a number of ways that the outbound call industry has adapted to ensure your business stays TCPA compliant while still having the ability to get in touch with the contacts you need to reach.



Option #1: Manually Scrubbing Your Lists

Neither glamorous nor practical, manual scrubbing is still one of the most common ways call centers remove bad cell phone numbers from their lists. Scrubbing your list requires matching it against the National Do Not Call Registry, your company’s internal Do Not Call list and any applicable state-specific Do Not Call Lists. Don’t forget, there are some states that prohibit all marketing calls to cell phones, so you’ll need to scrub area codes in those states as well. As new national and state laws are implemented and updated, keeping track of what is legal and where it is legal is a big job. This makes manual scrubs time-consuming for staff and expensive for you—especially because they need to be completed at least every 31 days!



Option #2: Purchasing Certified Lists

List providers let you avoid the difficult task of assembling your own list—but this convenience usually comes at a very high cost. Purchasing a list might seem the easiest option up-front, but before buying, make sure the list comes from a reliable provider that certifies the list has been properly scrubbed. Buying an uncertified list exposes your business to potentially costly litigation under TCPA regulations because once the list is purchased it becomes your responsibility. You now effectively own that list.

Before purchasing a list, it is highly recommended to request written documentation from the vendor to review their policies, consent procedures, and records. It is preferable to purchase lists that use double opt-in (in which a consumer provides consent upfront and again through a confirmation process). Again, it is important that you verify the vendor’s process and recordkeeping because you will be responsible for any violations. Finally, before any contract is signed with a list vendor, your company should review any agreements for warranties and guarantees on the last as well as indemnity clauses should a TCPA claim be made.

After you receive the list, it’s a good idea to verify its legitimacy internally.  Even if you pay thousands of dollars for a list, that list might not be high quality and no list will stay fresh for long. To stay compliant with the TCPA, you’ll need to repurchase a new list every month.



Option #3: Using Compliance Software

Manual scrubbing and list purchasing require a significant investment of time and money, which might be more effectively directed into a more viable long-term compliance solution. A tool that integrates directly with your dialer or used from your desktop and provides a continually updated list is likely your best bet for protecting your business. Software-based tools are easy for agents to use and can easily process thousands of records in a very short time. Helping you stay TCPA compliant —TCPA list scrubbing should be a part of your list management routine. Let Vox CNI software do the heavy lifting of TCPA compliance for you so you can focus on running your business.

Questions about how the Vox CNI tool will help your business stay TCPA compliant? Contact us!


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