Customers are asking for special products and Voxtelesys delivers. Our in-house staff of software and hardware engineers are listening to customer needs and turning those requests into reality with a suite of custom products and services.
Automate inbound and outbound voice-based processes with our powerful Interactive Voice Response (IVR) service. Our platform’s range of capabilities allows you to streamline the call experience, whether you’re collecting feedback, responding to customer queries professionally, or directing callers to the right person.
Perfect application to have callers automatically add their phone numbers to your do-not-call list.
Enhance Your Campaigns With Geo-Routing. Manage call flows and route calls based on geographic location. Custom call routing can be tailored to your specific needs. This powerful geo-routing solution is a must for any SIP-enabled call center serious about high performance diversity routing to multiple locations.
Voxtelesys provides a Cloud-Based Hosted Call Recording option that easily records all incoming and outgoing telephone calls without the need for additional hardware or software. Our system uses a fully integrated architecture providing a single point of contact for all calls regardless of the multitude of contact points. Call recording architecture is scalable to fit any size of business. Recorded calls are easily managed and retrieved to be played back for up to 60 days before deletion. Customers may also download any recorded calls and keep them locally for as long as they wish.
Businesses with multiple locations can review & retrieve recordings through one single point of access. All recorded calls are securely stored in one web location and can be accessed through the web from any location.
Playback or download recordings anytime!
Don’t risk the high fines or penalties in place for operating outside TCPA compliance by unknowingly calling mobile and wireless customers without the express written consent required by the FCC. VOX-CNI is a web service you can easily scrub your lists in real time, generate reports to audit, and verify you are TCPA compliant.
Don’t take unnecessary risks with your call center compliance – contact Voxtelesys today. Let us show you how VOX-CNI can keep your calls safe and your call center productive.
|VOX-CNI - Cell Number Scrubbing||$10/month||$.0005/number|
Don’t risk the high fines or penalties in place for operating outside TCPA compliance by unknowingly calling mobile and wireless customers without the express written consent required by the FCC. With SIP-CNI added to your SIP Trunk, Voxtelesys can block all cell numbers from being sent out while you are dialing in real time.
Let us show you how VOX-CNB can keep your calls safe and your call center productive.
|VOX-CNB - Cell Number Blocking||$1.50/line||Unlimited calls|
LRN data is necessary to accurately route calls in today’s complex telephone networks. The evolution of modern telephony with number portability, the explosion of SIP calls, jurisdiction changes, and the endless addition of new phone numbers has made LRN routing a requirement to control costs. Voxtelesys' LRN Service simplifies your routing requirements quickly and accurately with daily updates.
Dynamic Caller ID (DCLID) is a stand alone data service designed to help phone systems manage the complex task of localizing calls to your extended service areas. If your business covers more calling areas than your phone system can support, Vox-DCLID can help with our desktop application or API. DIDs give businesses a local presence, plus provides a local number for customers to call back. We also encourage adding “Calling Name” to your DIDs. It’s FREE, adds credibility, and encourages customers to answer more calls. All DCLID DIDs must be registered on Voxtelesys' network and must be answered when receiving incoming calls.
|DCLID - Dynamic Caller ID||$10/month||Requires DID services|
Streamline the complex tasks of TCPA and DNC compliance. Telemarketers, service providers and call centers of any type today regularly struggle with the challenges of regulatory compliance. In addition to our excellent SIP service offerings, Voxtelesys further supports the needs of modern contact centers with robust tools aimed at simplifying and streamlining the complex tasks of modern TCPA and DNC compliance.
Voxtelesys takes every precaution to keep your business connected, even in times of network or equipment failure. We can automatically failover inbound Toll Free and local calls to a secondary IP address or to another phone number, such as a cell phone.
Limit your risk from hackers taking over your phone system. Voxtelesys sets a financial daily limit for every customer and automatically disables services if the preset daily limit is reached. This protects customers that have their networks compromised from losing more than the preset daily amount.