Learning Hub

Blogs

Recent Blogs

Transforming Contact Centers with 3CX as a CCaaS and Voxtelesys

Transforming Contact Centers with 3CX as a CCaaS and Voxtelesys

CCaaS
3CX
Flow Builder
Transforming Contact Centers with 3CX as a CCaaS and VoxtelesysThe modern contact center landscape demands agility, intelligence, and seamless integrations. As businesses shift toward cloud-based solutions, 3CX emerges as a powerful Contact Center as a Service (CCaaS) platform, offering unmatched flexibility and cost savings. When combined with Voxtelesys’ advanced telecom solutions—including AI-powered call support, VAST Flow Builder, and Microsoft Teams Direct Routing—3CX becomes an all-in-one communication powerhouse for businesses seeking to optimize their customer interactions. Learn More
3CX License Management in the Voxtelesys Portal for Agents

3CX License Management in the Voxtelesys Portal for Agents

Portal
3CX
Calling
3CX License Management in the Voxtelesys Portal for AgentsWe're excited to announce the launch of 3CX License Management in the Voxtelesys Portal for Agents! Now, agents can easily view, renew, and upgrade their customers' 3CX licenses, submit purchase requests, and directly manage licenses up to 32SC—all within a streamlined, user-friendly interface. With flexible payment options and built-in approval workflows, agents can efficiently handle licensing needs while ensuring seamless service for their customers. Log in to the Voxtelesys Portal today and take control of your 3CX licensing like never before! Learn More
Tired of 10DLC Delays? Here’s How Voxtelesys Gets You Messaging Faster

Tired of 10DLC Delays? Here’s How Voxtelesys Gets You Messaging Faster

10DLC
TCR
SMS
Tired of 10DLC Delays? Here’s How Voxtelesys Gets You Messaging FasterIf you’ve recently tried registering for 10DLC messaging, you’re likely familiar with the challenges: Long approval times, Unanswered support requests, Weeks of delays with no ability to send outbound SMS or MMS. You’re not alone. Many businesses come to Voxtelesys after facing roadblocks with other providers. Learn More

Popular Blogs

2024: A Year of Growth & Excellence for the Voxtelesys Support Team

2024: A Year of Growth & Excellence for the Voxtelesys Support Team

Support
Business Solutions
3CX
2024: A Year of Growth & Excellence for the Voxtelesys Support TeamAt Voxtelesys, we pride ourselves on delivering unmatched support to our customers. In 2024, we took bold steps to enhance our support team, ensuring that our clients receive the expertise and assistance they need when they need it. With a focus on growth, certification, and strategic restructuring, our team is now better equipped than ever to deliver exceptional service. Learn More
3CX Version 20

3CX Version 20

Call Center
SMB
PBX
3CX Version 20Take advantage of our offer: No setup fees will be charged for upgrading to 3CX V20 with Hosting by Voxtelesys until March 2024! - 2 Core, 2 GB All 3CX's hosted by Voxtelesys come standard with a minimum of 2vCore and 4GB's of memory, so no worries here. - Sufficient Disk Space needed. Ensure a minimum of 5 GB of free disk space - The source list must remain unaltered for a successful upgrade; any modifications will result in failure Remove any additional source lists. If you are utilizing Microsoft Azure, verify by checking "cat /etc/apt/sources.list.d/microsoft-prod.list." Learn More
3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration

3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration

3CX
911
Calling
3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration3CX is leading the telecommunications industry with its new release, v20, which features an innovative integration of Dynamic E911. The main change in this update is that 3CX has decided to use geo-routing headers. This move simplifies the process and enhances the reliability and efficiency of emergency call routing. Learn More
Home / Learning Hub / Blogs / Explain It: Number ProvisioningFAQs
Explain It: Number Provisioning
SMB
SIP/VoIP
Explain It

Number Provisioning \ 'nəmbər prəˈviZHəniNG \

to set aside available phone numbers for your communications, in order to assign them to as many employees as you need, when you need to

You may know the name but aren't quite sure what number provisioning really entails. If you're leading a team that's ready to expand, across the state or across the globe, number provisioning is something you need to know more about. Here's how number provisioning can help in the contact center and beyond to make sure your employees have access to the telecommunications resources they need, anywhere, anytime, and at any size.



The Basics of Number Provisioning

Just as you would stock up on supplies for a camping trip, essentially “provisioning” yourself with everything you need before you go, number provisioning works for your business to give you access to the communications tools you need. Provisioning is the fourth step in the Operations, Administration, Maintenance, and Provisioning (OAMP) management system. It's an essential focus for every business that uses VoIP systems for their telecommunications.

General provisioning in telecom can cover a wide variety of services including:

  • Evaluating existing devices and equipment
  • Setting up equipment, wiring, and transmissions
  • Ensuring compatibility between devices, customer equipment, and the services customers choose

Number provisioning is a specific sort of provisioning within this broader definition.



How Number Provisioning Helps Businesses Succeed

You may have started your company with POTS, but as you grew, this became clunky and unwieldy. Employees were chained to their desks because that’s where the phone was, but that’s not how expansive (and successful) businesses grow nowadays.

Once you made the move to VoIP, you gave yourself and your employees options in how they communicate. It's important. However, more employees and more flexible work environments (e.g., out in the field or with teleworking options) may mean you now have to add more numbers to your network. And that can be a good thing.


There are four big benefits when it comes to number provisioning:


1. Provides anytime, anywhere communications

Effective communication should be always on, regardless of where you are.

Number provisioning can help you expand your network’s reach, from a contact center in Bangladesh to an insurance claims office in Des Moines.


2. Avoid rate center increases

Number provisioning for growing companies also takes into account any potential changes in rate centers. Besides geographical boundaries set up for billing users, rate centers consider physical location, phone prefixes (area codes), and the specific local calling area for billing purposes.

Number provisioning services can work with you to help you avoid these rate center increases even as you expand your reach.


3. Comply with federal regulations

The FCC has regulations in place that allow users to port-in or port-out additional numbers to interconnected systems, provided those systems are in the same geographic area. Not only that, these changes must be made in a timely manner.

In 2009, the FCC made this clear requiring:

“…all entities subject to…local number portability (LNP) rules to complete simple wireline-to-wireline and simple intermodal port requests within one business day.”

It’s not like waiting around for the cable guy anymore.

At Voxtelesys, we get how important it is to comply with federal regulations. We also know that the other half of that equation is keeping you up and running. Our number provisioning experts will ensure that your network is up to code and ready to go whenever you are.


4. Allows your business to grow

Network provisioning allows you to ramp up resources, including employees and hardware, quickly and easily. This business-wide coordination of many types of IT services (e.g., business process services, application services, and infrastructure services) can be implemented across the board at one time.

The digital nature of these systems means little, if any, downtime. No more mornings off while cables are run to connect information systems across the building.

One of the best parts about network provisioning? You can seamlessly grow your business, adding employee resources as needed while monitoring user and customer access and ensuring the security of your sensitive information.



How Number Provisioning is Used Across Industries

Number provisioning is common in many types of businesses. The common thread for all benefits across every business is the expanding options it provides in terms of secure, effective, and efficient communications.
  • Healthcare: The healthcare industry can utilize number provisioning to expand their service options for patients. This includes additional options for video conferencing, messaging, and voice calls. For example, patients can use SIP services to participate in multicast sessions in which the initiator may or may not be present.
  • Financial industry: In accounting, “provision” is a term used to indicate a loss, but with number provisioning the potential for gain is enormous. Financial markets and services can be highly volatile, and it’s important to be nimble in your communications. Adding numbers and coordinating communications gives your company flexibility to meet the needs of ever-changing financial markets.
  • Contact centers: If you only get one chance to make a first impression, cut the cord. With digital services that are fully networked across multiple contact centers, your customer service just got seamless. No more dropped calls, customers caught in a loop, or extra charges due to changing rate centers.

Voxtelesys is a number provisioning service provider that can help you expand your communications network safely, efficiently, and effectively. Get in touch today to discuss how we can help you grow.


Connect with Voxtelesys on Facebook, X, or LinkedIn.

smartphone laying on a map of the world

Voxtelesys is your 3CX Titanium Partner & Preferred Carrier. We have your back!

Voxtelesys has everything your business needs get your communications up to date! Business phone system, PBX hosting, SIP trunking, SMS messaging, video conferencing and more. Click here to get started.