Do you have your own mobile device? (Answer: Almost certainly.) Do you ever use it to conduct business-related tasks like check an email? (Again, probably yes.) According to TechPro Researcher in 2016, 59% of organizations have capitalized on the ubiquity of mobile devices and implemented BOYD programs, or "bring your own device" programs. What is BYOD, and how does it impact your business and its current VoIP products?
When you throw business VoIP into the mix, BYOD can mean that a business can use its own devices, or have its employees use their own devices, rather than buying hardware from the VoIP provider. With most VoIP providers, you simply don’t need specialized hardware to make a phone call, just the app and your computer or phone using a softphone through apps compatible with a PBX, like 3CX(where mobile provisioning is as easy as taking a picture).
This is a perfect example of how BYOD policies and VoIP can make beautiful (and more efficient) music together.
As we'll discuss in more detail, the major benefits of bring your own device programs include:
A BYOD program also offers your employees the freedom and flexibility to pick their own devices. This means they can use a platform they’ll be happy with and comfortable using, which can result in increased productivity and higher levels of employee satisfaction.
For example, with a BYOD program, employees are more likely than ever to have their device on them, charged, and ready to go 24/7. This is great for the company when an important client’s server goes down at 1 AM, but not so great for an employee when it happens during a family event. Employees may feel pressured to be “always on,” which can lead to decreased work/life balance and job satisfaction.
Something else to consider is the relative age of your workforce. Younger generations typically have more exposure to technology and are more likely to own a device that they're happy to use for work. Other generations, however, may have more experience with devices that are provided for them and may not be as “on trend” with the latest technologies.
It’s likely that you’ll run into issues like:
The other elephant in the room is data privacy and security – both for the employer and the employee. BYOD programs often give businesses the power to access personal files on the device at any time or wipe the device in the event of theft or loss. Frankly, this can be a big turn off for an employee.
Just as importantly for the business, it can also mean that access to their confidential files is just a click away and easily shared, either intentionally or accidentally. Since employees are more responsible for updates and care, it can also expose the company to more risks when these don't happen.
These policies should include: