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Case Study: Revolutionizing Call Flow Automation for Non-IOU Utilities with VAST Flow Builder

Case Study: Revolutionizing Call Flow Automation for Non-IOU Utilities with VAST Flow Builder

Calling
IT Integration
Business Solutions
Case Study: Revolutionizing Call Flow Automation for Non-IOU Utilities with VAST Flow BuilderEfficient and adaptable call flow automation is paramount in the evolving utility sector. As non-IOU utilities face increasing regulatory demands and pressure to enhance service reliability, leveraging cutting-edge technology becomes essential. Enter the VAST Flow Builder—a revolutionary tool to simplify and streamline complex telecommunication processes, empowering utilities to maintain a competitive edge. Learn More
Case Study: Enhancing Emergency Communication for East Coast IOU Utilities with Voxtelesys Solutions

Case Study: Enhancing Emergency Communication for East Coast IOU Utilities with Voxtelesys Solutions

IT Integration
Messaging
10DLC
Case Study: Enhancing Emergency Communication for East Coast IOU Utilities with Voxtelesys SolutionsFor major East Coast IOU (Investor-Owned Utility) utilities, communicating quickly and effectively during weather emergencies and peak load events is critical. With the growing frequency of extreme weather conditions and increasing energy demands, utilities must have robust communication systems to keep customers informed and maintain grid stability. Voxtelesys offers a suite of solutions, including VoxVoice VoXML, VoxSMS, and Voice 10DLC SMS/MMS Email, designed to deliver large-scale, reliable communication when needed most. Learn More
Integrating Teams Direct Routing/3CX with VAST Flow Builder – Powering Callflow Automation

Integrating Teams Direct Routing/3CX with VAST Flow Builder – Powering Callflow Automation

Calling
Teams
IT Integration
Integrating Teams Direct Routing/3CX with VAST Flow Builder – Powering Callflow AutomationIn today's complicated business landscape, seamless communication and efficient callflow automation are crucial for maintaining a competitive edge. As organizations increasingly rely on powerful communication platforms like Microsoft Teams Direct Routing and 3CX, integrating these solutions with cutting-edge tools like VAST Flow Builder can significantly enhance operational efficiency and customer experience. Learn More

Popular Blogs

3CX Version 20

3CX Version 20

Call Center
SMB
PBX
3CX Version 20Take advantage of our offer: No setup fees will be charged for upgrading to 3CX V20 with Hosting by Voxtelesys until March 2024! - 2 Core, 2 GB All 3CX's hosted by Voxtelesys come standard with a minimum of 2vCore and 4GB's of memory, so no worries here. - Sufficient Disk Space needed. Ensure a minimum of 5 GB of free disk space - The source list must remain unaltered for a successful upgrade; any modifications will result in failure Remove any additional source lists. If you are utilizing Microsoft Azure, verify by checking "cat /etc/apt/sources.list.d/microsoft-prod.list." Learn More
3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration

3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration

3CX
911
Calling
3CX's Latest Release: Geo-Routing Headers Take the Lead in Dynamic E911 Integration3CX is leading the telecommunications industry with its new release, v20, which features an innovative integration of Dynamic E911. The main change in this update is that 3CX has decided to use geo-routing headers. This move simplifies the process and enhances the reliability and efficiency of emergency call routing. Learn More
Case Study: Enhancing Emergency Communication for East Coast IOU Utilities with Voxtelesys Solutions

Case Study: Enhancing Emergency Communication for East Coast IOU Utilities with Voxtelesys Solutions

IT Integration
Messaging
10DLC
Case Study: Enhancing Emergency Communication for East Coast IOU Utilities with Voxtelesys SolutionsFor major East Coast IOU (Investor-Owned Utility) utilities, communicating quickly and effectively during weather emergencies and peak load events is critical. With the growing frequency of extreme weather conditions and increasing energy demands, utilities must have robust communication systems to keep customers informed and maintain grid stability. Voxtelesys offers a suite of solutions, including VoxVoice VoXML, VoxSMS, and Voice 10DLC SMS/MMS Email, designed to deliver large-scale, reliable communication when needed most. Learn More
Home / Learning Hub / Blogs / 3CX Dynamic Caller ID Integration—It Just WorksFAQs
3CX Dynamic Caller ID Integration—It Just Works
Call Center
Dynamic Caller ID
IT Integration
3CX

3CX Dynamic Caller ID integration makes an IT manager’s job easier—from installation to management—and improves a call center’s results. Your PBX isn’t just a box you maintain; it’s the hub of your call center’s infrastructure. With 3CX, you know that setup is simple and with the management console, you have easy access to the tools you need to keep your call center running smoothly.

With our 3CX Dynamic Caller ID plugin, you can have the unbeatable Voxtelesys DCLID service integrate right into your PBX. No complicated scripts, outbound call routing rules, or tricky configurations.



Who Could It Be Now?

We've previously discussed the challenges facing an outbound sales team operating with an 800 number. A survey published by Software Advice showed that customers and leads are four times more likely to answer their phone if the call originates from a local area code, even if they don’t recognize the name or the number.

What’s interesting is that while most respondents were unlikely to answer the phone if they didn’t recognize the number. In fact, 80% said they would be “extremely unlikely” to pick up the phone from an unidentified 800 number. The odds of converting a prospect just aren’t in your favor if you’re dialing from a masked, toll-free location. This is why call center managers and CIOs love local presence dialing with Dynamic Caller ID. It’s a tool that gets you in the door.

If you’re providing IT support for an outbound call center, you’ll need Dynamic Caller ID service. Manually managing the calling rules, provisioning hundreds of numbers from multiple locations, and matching those numbers to specific campaigns would be a nightmare. You’ll want a service that integrates cleanly with your 3CX PBX and is easy to set up and maintain. That’s where our 3CX Dynamic Caller ID plugin comes in.



Voxtelesys 3CX Dynamic Caller ID Plugin

You don’t need to get a new app developed to make API calls. There are no special scripts, overly complicated calling rules, or tricks required. After a simple setup and install process using our Voxtelesys desktop, and some easy settings changes in your 3CX dashboard, you’re done. Your call list goes through the CLID process, numbers are provisioned, and then your calling rules and provisioned numbers are stored right on the 3CX PBX. The Voxtelesys Dynamic Caller ID will appear on the programmed button on the agent’s IP phone and the 3CX client.


Voxtelesys Dynamic Caller ID 3CX Plugin
Voxtelesys Dynamic Caler ID as seen in the 3CX client.

Voxtelesys 3CX Dynamic Caller ID integration is that simple. It combines the best of the built-in features of our Dynamic Caller ID service with the outbound calling functions of 3CX. After setup, your IT crew can manage both the service and the PBX without worry. That’s the system you need. Simple, reliable, and easy to support.



It Just Works

It’s a cliché, but “it just works” is something we all want in technology. A simple set up, friendly UI, and minimal maintenance is the IT dream—especially if users find the result easy to use. That’s why you chose 3CX. It’s straightforward, works on Linux, Windows, or in the cloud. That’s what makes the Voxtelesys 3CX Dynamic Caller ID plugin a perfect fit for your call center.

Contact us today about our 3CX Dynamic Caller ID plugin, or our end-to-end 3CX IP PBX service. We’ll help you seamlessly integrate your infrastructure with our services, our help you start from scratch, letting you control your services by campaign or even by specific outbound SIP lines. Free yourself from the burden of extra work.


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