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You can extend your predictive dialing capabilities by adding these four key SIP integrations. Is your SIP provider up to the task? There are countless examples of people and products where individual components are improved when combined with someone or something else. Simon & Garfunkel. Key & Peele. Peanut butter and jelly. Granted, you may encounter the rare Art Garfunkel fan who argues that his solo albums are superior to anything else he recorded, or the peanut butter enthusiast who eats Jif straight out of the jar. However, one can't deny the magic unleashed by these perfect pairings. But what about predictive dialing and SIP?
Both technologies have helped revolutionize the call center industry, with predictive dialing dramatically reducing the idle time of agents while SIP has boosted the bottom line with affordable and flexible voice solutions. However, if you want your predictive dialing system and SIP to sing in perfect harmony, consider these four critical integrations.
How crucial is this extension? A recent survey found that only 7% of people were likely to answer a call from an unknown caller with a toll-free number. But 4 times as many respondents said they would pick up the phone from an unknown caller if it came from a local area code. Experienced agents will tell you that these are the customers they are looking for. Find out more about Voxtelesys Dynamic Caller ID.
TCPA litigation grew by 940% from 2010 to 2015. This has sparked renewed interest in changing the law to reflect the evolving technological landscape. Your business runs a significant risk by not following the TCPA mandate and calling mobile and wireless customers without proper consent.
TCPA compliance engines allow businesses to maintain these lists in real-time while producing reports for auditing and verification purposes. Importantly, your predictive dialing system can integrate with these functions. Learn more about VOX CNI and TCPA compliance.
As noted earlier, we know how difficult it is to find prospects who will simply pick up the phone. But, if the agent does connect and the call is marred by glitches, drop-outs, or digital noise, the respondent is likely to blame you for the poor quality and question how reputable your organization is. When evaluating SIP service providers, you need to ask them if your call center will always get premium routes. If the answer is no, you probably need to keep searching. Voxtelesys' premium dialer termination ensures your dialer traffic gets the best call quality.
Contact us today about any of these SIP integrations.