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2023: Year in Review

2023: Year in Review

3CX
Call Center
Business Solutions
2023: Year in ReviewAs we transition into the new year, Voxtelesys is proud to share some of this past year’s accomplishments that helped define our path toward continued innovation. We look to carry the same level of growth, innovation, and advancement into 2024. Let’s dive into some of this past year’s exciting developments that have shaped Voxtelesys’ commitment to providing cutting-edge solutions. Learn More
3CX Version 20

3CX Version 20

Call Center
SMB
PBX
3CX Version 20Take advantage of our offer: No setup fees will be charged for upgrading to 3CX V20 with Hosting by Voxtelesys until March 2024! - 2 Core, 2 GB All 3CX's hosted by Voxtelesys come standard with a minimum of 2vCore and 4GB's of memory, so no worries here. - Sufficient Disk Space needed. Ensure a minimum of 5 GB of free disk space - The source list must remain unaltered for a successful upgrade; any modifications will result in failure Remove any additional source lists. If you are utilizing Microsoft Azure, verify by checking "cat /etc/apt/sources.list.d/microsoft-prod.list." Learn More
SMS Registration

SMS Registration

Call Center
SMB
3CX
SMS RegistrationSince the beginning of February 2021, the major wireless carriers (Verizon, AT&T, and T-Mobile) have been working with The Campaign Registry (TCR) to implement a process to register everyone using VoIP and US local phone numbers to send SMS or MMS messages. All US local (NANP) VoIP SMS numbers must be registered with the TCR, this includes low-volume customers/numbers. A couple of reasons for the TCR and campaign registration: (1) it protects the end-user from spam (2) and it keeps further FCC requirements and regulations from being implemented. Learn More
Learning Hub / Blogs / Premium Call Routing Supports Stronger Patient Outcomes FAQs
Premium Call Routing Supports Stronger Patient Outcomes
Call Center
Premium Routes
Healthcare

It’s no secret that patient outcomes—changes in health that result from measures or specific healthcare investments—are an essential factor in every healthcare practice. Positive patient outcomes are improved when patients follow the instructions they have been given by their healthcare provider. That means diminishing the barriers that affect patient compliance. Using premium call routing with your SIP service can help remove some barriers.

Good Communication is Key

After an appointment or discharge, patients may find they have questions regarding their continued treatment. The ability to get answers quickly and easily improves compliance, which ultimately results in stronger patient outcomes. Consider a review in the Annals of Internal Medicine estimated that a lack of medication adherence causes nearly 125,000 deaths, 10 percent of hospitalizations and costs the already strained healthcare system between $100–$289 billion a year.

Making it easy to connect, communicate and collaborate with patients is the first step to improve compliance and promote better patient outcomes. Savvy healthcare providers have found robust SIP services with customized call center solutions are some of the best ways to foster patient-centered care communities. High-quality SIP service allows healthcare providers to implement features that improve the patient experience, patient compliance and promote improved patient outcomes. Adding premium call routing makes that connection faster and easier.

Premium Call Routing

With premium call routing and an IVR, calls can be routed automatically. Just implementing a menu with easy to remember numbers can reduce patient wait time and frustration by connecting their call to the right person at the right time. With premium call routing, a healthcare provider can quickly provide answers for patients about prescriptions, post-operative care, follow up appointments, telephone triage and more. Dependencies can be set so calls are routed to specific locations based on time of day—whether it’s a particular office location or an after-hours triage answering service. Or, based on answers given in the menu system, calls can be routed to a nurse practitioner who speaks Spanish, or someone who specializes in insurance claims, or the radiology department in a wholly different location.

From georouting to time-of-day, most idle, or skills-based routing, Voxtelesys premium call routing solutions can address the needs of modern healthcare. Learn more about premium call routing here. Need something unique that requires a little more creativity? Try our custom call routing or call the Voxtelesys DevGroup. Contact us today!

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